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Avaya Aura Call Center Elite Implementation Exam

Last Update Dec 25, 2024
Total Questions : 63

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

Questions 1

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.

What is used to facilitate this ability?

Options:

A.

Dial Access Plans

B.

Feature Access Codes (FACs)

C.

Skill Assignment

D.

Business Advocate (BA)

Questions 2

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verily that they are operating as intended.

Which command do you use to do this?

Options:

A.

List trace vdn

B.

list trace trunk

C.

monitor bcms hunt group

D.

monitor bcms trunk

Questions 3

Which component provides audio support in Avaya Aura® Call Center Elite?

Options:

A.

System Manager

B.

Communication Manager

C.

Avaya Aura® Media Server

D.

S8300 Server Blade