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7392X Avaya Aura Call Center Elite Implementation Exam Questions and Answers

Questions 4

Which component provides audio support in Avaya Aura® Call Center Elite?

Options:

A.

System Manager

B.

Communication Manager

C.

Avaya Aura® Media Server

D.

S8300 Server Blade

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Questions 5

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

Options:

A.

When the station has Auto Answer enabled

B.

When the telephone extension is configured on the station form

C.

When the agent's login ID Is administered in the switch

D.

When the agent logs in at that extension

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Questions 6

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

Options:

A.

Assigned Skill on the Hunt Group form

B.

Call Handling Preference on the Hunt Group form

C.

Timed ACW field on the VDN or Hunt Group form

D.

Direct Agent Call First on the Agent Handling form

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Questions 7

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verily that they are operating as intended.

Which command do you use to do this?

Options:

A.

List trace vdn

B.

list trace trunk

C.

monitor bcms hunt group

D.

monitor bcms trunk

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Questions 8

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.

What is used to facilitate this ability?

Options:

A.

Dial Access Plans

B.

Feature Access Codes (FACs)

C.

Skill Assignment

D.

Business Advocate (BA)

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Questions 9

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

Options:

A.

Station Form

B.

Agent LoginID Form

C.

Hunt Group Form

D.

Feature-Related System-Parameters Form

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Exam Code: 7392X
Exam Name: Avaya Aura Call Center Elite Implementation Exam
Last Update: Nov 24, 2024
Questions: 63
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