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Avaya Aura Contact Center Solution Design Exam

Last Update Nov 24, 2024
Total Questions : 48

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Avaya Aura Contact Center Solution Design Exam Questions and Answers

Questions 1

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

Options:

A.

Engaging customers on their terms

B.

Customers initiating calls into the Contact Center by telephone only

C.

Evolution of the Contact Center agent

D.

Contact Center data gathered from generic reports only

Questions 2

Refer to the exhibit.

33810X Question 2

AACC routes contacts based on business logic to any SIP addressable endpoint.

Which statement about AACC Voice Contact is true?

Options:

A.

It Is anchored In the Media Processing Platform.

B.

It Is anchored In the G450.

C.

It Is anchored In the Media Server.

D.

It Is anchored in the Session Manager.

Questions 3

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

Options:

A.

Task Flow Executor (TFE)

B.

Telephony Services Manager (TSM)

C.

SIP Gateway Manager (SGM)

D.

Telephony Services Manager (TSM)