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ITIL-4-Foundation exam
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ITIL 4 Foundation Exam

Last Update Dec 27, 2024
Total Questions : 542 With Methodical Explanation

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ITIL-4-Foundation PDF

Last Update Dec 27, 2024
Total Questions : 542

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ITIL-4-Foundation Testing Engine

Last Update Dec 27, 2024
Total Questions : 542

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ITIL 4 Foundation Exam Questions and Answers

Questions 1

Why should service desk staff detect recurring issues?

Options:

A.

To help identify problems

B.

To escalate incidents to the correct support team

C.

To ensure effective handling of service requests

D.

To engage the correct change authority

Questions 2

Which is an example of a business related measurement?

Options:

A.

The number of passengers checked in

B.

The average time to response to change requests

C.

The average resolution time for incidents

D.

The number of problems resolved

Questions 3

Which of these activities is carried out as part of ‘problem management’?

Options:

A.

Creating incident records

B.

Diagnosing and resolving incidents

C.

Escalating incidents to a support team for resolution

D.

Trend analysis of incident records

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