ITIL 4 Foundation Exam
Last Update Dec 27, 2024
Total Questions : 542
If you want to pass the ITIL ITIL-4-Foundation exam on the first attempt, you need an updated study guide for the syllabus and concise and comprehensive study material which is available at Cramtick. Cramtick has all the authentic study material for the ITIL ITIL-4-Foundation exam syllabus. You must go through all this information and study guide while doing the preparation and before appearing for the ITIL-4-Foundation exam. Our IT professionals have planned and designed the ITIL ITIL 4 Foundation Exam certification exam preparation guide in such a way to give the exam overview, practice questions, practice test, prerequisites, and information about exam topics facilitating you to go through the ITIL ITIL 4 Foundation Exam exam. We endorse you to use the preparation material mentioned in this study guide to cover the entire ITIL ITIL-4-Foundation syllabus. Cramtick offers 2 formats of ITIL ITIL-4-Foundation exam preparation material. Every format that is available at Cramtick aids its customers with new practice questions in PDF format that is printable as hard copies of the syllabus. Cramtick also offers a software testing engine that is GUI based can run on Windows PC and MAC machines. Our testing engine is interactive helping you to keep your test record in your profile so that you can practice more and more until fully ready for the exam.
| Exam Name | ITIL 4 Foundation Exam |
| Exam Code | ITIL-4-Foundation |
| Actual Exam Duration | 60 minutes |
| Expected no. of Questions in Actual Exam | 40 |
| Exam Registration Price | $338 |
| Official Information | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565 |
| See Expected Questions | ITIL ITIL-4-Foundation Expected Questions in Actual Exam |
| Take Self-Assessment | Use ITIL ITIL-4-Foundation Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| 1. Understand the key concepts of service management | 1.1 Recallthe definitionof: a)Service b)Utility c)Warranty d)Customer e)User f)Service management g)Sponsor 1.2 Describe the key concepts of creating value withservices: a)Cost b)Value c)Organization d)Outcome e)Output f)Risk g)Utility h)Warranty 1.3 Describe the key concepts of service relationships: a)Service offering b)Service relationship management c)Service provision d)Service consumption |
|
| 2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management | 2.1 Describe the nature, use and interactionof the guiding principles 2.2 Explain the use of the guiding principles (4.3): a)Focus on value (4.3.1–4.3.1.4) b)Start where you are (4.3.2 –4.3.2.3) c)Progress iteratively with feedback (4.3.3 –4.3.3.3) d)Collaborate and promote visibility (4.3.4 –4.3.4.4) e)Think and work holistically (4.3.5 –4.3.5.1) f)Keep it simple and practical (4.3.6 –4.3.6.3) g)Optimize and automate (4.3.7 –4.3.7.3) |
|
| 3. Understand the four dimensions of service management | 3.1 Describe the four dimensions of service management (3): a)Organizations and people (3.1) b)Information and technology (3.2) c)Partners and suppliers (3.3) d)Value streams and processes (3.4-3.4.2) |
|
| 4. Understand the purpose and components of the ITIL service value system | 4.1 Describe the ITIL service value system (4.1) | |
| 5. Understand the activities of the service value chain, and how they interconnect | 5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5) 5.2 Describe the purpose of each value chain activity: a)Plan b)Improve c)Engage d)Design & transition e)Obtain/build f)Deliver & support |
|
| 6. Know the purpose and key terms of 15ITIL practice | 6.1 Recall the purpose of the followingITIL practices: a)Information security management (5.1.3) b)Relationship management (5.1.9) c)Supplier management (5.1.13) d)IT asset management (5.2.6) e)Monitoring and event management (5.2.7) f)Release management (5.2.9) g)Service configuration management (5.2.11) h)Deployment management (5.3.1) i)Continual improvement (5.1.2) j)Change enablement(5.2.4) k)Incident management (5.2.5) l)Problem management (5.2.8) m)Service request management (5.2.16) n)Service desk (5.2.14) o)Service level management (5.2.15) 6.2 Recall definitionsofthe followingITIL terms: a)IT asset b)Event c)Configuration item d)Change e)Incident f)Problem g)Known erro |
|
| 7. Understand 7ITIL practices | 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain: a)Continual improvement (5.1.2) including:-The continual improvement model (4.6, fig 4.3) b)Change enablement(5.2.4) c)Incident management (5.2.5) d)Problem management (5.2.8) e)Service request management (5.2.16) f)Service desk (5.2.14) g)Service level management (5.2.15–5.2.15.1) |
Cramtick's authentic study material entails both practice questions and practice test. ITIL ITIL-4-Foundation exam questions and practice test are the best options to appear in the exam confidently and well-prepared. In order to pass the actual ITIL 4 Foundation Exam ITIL-4-Foundation exam in the first attempt, you have to work really hard on these ITIL ITIL-4-Foundation questions, offering you with updated study guide, for the whole exam syllabus. While you are studying actual questions, you should also make use of the ITIL ITIL-4-Foundation practice test for self-analysis and actual exam simulation by taking it. Studying again and again of actual exam questions will remove your mistakes with the ITIL 4 Foundation Exam ITIL-4-Foundation exam practice test. Online and windows-based, Mac-Based formats of the ITIL-4-Foundation exam practice tests are available for self-assessment.
ITIL 4 | ITIL-4-Foundation Questions Answers | ITIL-4-Foundation Test Prep | ITIL 4 Foundation Exam Questions PDF | ITIL-4-Foundation Online Exam | ITIL-4-Foundation Practice Test | ITIL-4-Foundation PDF | ITIL-4-Foundation Test Questions | ITIL-4-Foundation Study Material | ITIL-4-Foundation Exam Preparation | ITIL-4-Foundation Valid Dumps | ITIL-4-Foundation Real Questions | ITIL 4 ITIL-4-Foundation Exam Questions
TESTED 27 Dec 2024
