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ITIL Foundation Certification - IT Service Management

Last Update Nov 24, 2024
Total Questions : 324

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ITIL Foundation Certification - IT Service Management Questions and Answers

Questions 1

What is a service delivered between two business units in the same organization known as?

Options:

A.

Strategic service

B.

Delivered service

C.

Internal service

D.

External service

Questions 2

Which of the following is NOT a source of best practice?

Options:

A.

Standards

B.

Technology

C.

Academic research

D.

Internal experience

Questions 3

Which of the following are reasons why ITIL is successful?

1. ITIL is vendor neutral

2. It does not prescribe actions

3. ITIL represents best practice

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only