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Avaya 6210 Exam Syllabus

Avaya Aura ContactCenter Implementation Exam

Last Update Dec 25, 2024
Total Questions : 124

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Avaya 6210 Exam Overview :

Exam Name Avaya Aura ContactCenter Implementation Exam
Exam Code 6210
Official Information https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
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Avaya 6210 Exam Topics :

Section Weight Objectives
Implementation Preparation  
  • Describe the Avaya Aura® Contact Center (AACC) components, features, and functions.
  • Describe the Avaya Aura® Unified Communications platform and the integration with Avaya Aura® Contact Center (AACC) components.
  • Identify the prerequisites for configuring the Avaya Aura® UC platform components for use with Avaya Aura® Contact Center (AACC).
  • Identify the server hardware requirements for your Avaya Aura® Contact Center (AACC) installation.
  • Describe the product licensing requirements for the Avaya Aura® Contact Center (AACC) installation.
  • Describe the installation of the Microsoft Windows Server 2012 operating system for your Avaya Aura® Contact Center (AACC) installation
  • Describe the Avaya Aura® Media Server (AAMS) options for Avaya Aura® Contact Center (AACC) SIP-enabled installations.
Installation  
  • Describe how to install Avaya Aura® Contact Center (AACC) and configure the Avaya Aura® Ignition Wizard.
  • Identify the Avaya Aura® Contact Center (AACC) Post-Installation tasks.
  • Explain the impact of Service Updates during the installation of Avaya Aura® Contact Center (AACC).
  • Describe the installation of Avaya Aura® Contact Center (AACC) Patches after the installation of AACC.
  • Explain how to implement the Avaya Aura® Media Server (AAMS) non-HA solution.
  • Explain how to implement the Avaya Aura® Media Server (AAMS) High Availability solution.
  • Explain how to implement the Avaya Aura® Contact Center (AACC) High Availability solution.
Configuration  
  • Describe the configure of the Microsoft Windows Server 2012 operating system for your Avaya Aura® Contact Center (AACC) installation
  • Not used
  • Not used
  • Describe how to configure the software required for Agent Workstations - Avaya Agent Desktop (AAD) and Avaya Desktop Displays (ADD).
  • Describe how to install and configure the Orchestration Designer software from CCMA.
  • Describe the process for scheduling regular Avaya Aura® Contact Center (AACC) backups.
  • Perform CCMA commissioning tasks.
  • Configure the Avaya Aura® Media Server (AAMS) for operation with Avaya Aura® Contact Center (AACC).
Implementation Validation  
  • Given a scenario, describe how to validate the Avaya Agent Desktop (AAD) software with Web Based Statistics.
  • Explain how to test Orchestration Designer Scripts.
  • Explain how to perform a database backup and restore database files.
  • Explain how to perform an Avaya Aura® Contact Center (AACC) HA Active/Standby Switchover test.
Implementation Troubleshooting  
  • Describe how to troubleshoot an Avaya Aura® Contact Center (AACC) installation.
  • Describe how to troubleshoot Agent Workstations using the CCT Reference Client.

Updates in the Avaya 6210 Exam Syllabus:

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