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ServiceNow CIS-CSM Exam Syllabus

ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update Nov 24, 2024
Total Questions : 239

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ServiceNow CIS-CSM Exam Overview :

Exam Name ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Exam Code CIS-CSM
Official Information https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
See Expected Questions ServiceNow CIS-CSM Expected Questions in Actual Exam
Take Self-Assessment Use ServiceNow CIS-CSM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

ServiceNow CIS-CSM Exam Topics :

Section Weight Objectives
Engagement Methodology and Project Planning 5%
  • Project Phases
  • Working with Clients
Customer Service Management System Setup and Configuration 60%
  • Overview of CSM Application
  • CSM in ServiceNow
  • CSM Setup
Customer Service Management Integration 10%
  • Integration Capabilities
  • Integration with 3rd.Party Systems
CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics 25%
  • CSM Portal
  • Knowledge Management
  • Service Catalog
  • Communities and Performance Analytics

Updates in the ServiceNow CIS-CSM Exam Syllabus:

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