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Sales-Cloud-Consultant Certified Salesforce Sales Cloud Consultant (WI25) Questions and Answers

Questions 4

The Cloud Kicks pipeline and forecasting reports are inaccurate because sales reps are creating opportunities after they are already closed won. Sales management wants visibility into how often

the sales reps are creating these types of opportunities.

Which solution should the consultant recommend?

Options:

A.

Run the Opportunity Pipeline standard report to view the upcoming opportunities by stage.

B.

Configure a report that displays opportunities that have an earlier closed date then created date.

C.

Implement automation to update the opportunity to the first stage in the sales process.

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Questions 5

Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.

Which additional key metric should the consultant recommend?

Options:

A.

Opportunities created in the last 30 days

B.

Events synchronized in the last 30 days

C.

Cases closed in the last 30 days

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Questions 6

Universal Containers (UC) notices a large increase in leads created overnight which exceed the daily limits. Upon examination, the leads appear to

be created by bots. UC uses a standard Web-to-Lead form without safeguards in place to limit spam on forms.

What should the consultant recommend as the first line of defense before republishing the form?

Options:

A.

Use a custom Web-to-Lead alternative with built-in protection.

B.

Use an AppExchange package with custom Web-to-Lead handling.

C.

Select Require reCAPTCHA Verification in Web-to-Lead settings.

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Questions 7

A consultant is working with Cloud Kicks (CK) on its initial Sales Could implementation. CK wants its sales reps to be able to use Sales Cloud to track accounts, contacts, and opportunities before its

global conference in 4 months.

What should the consultant recommend to meet the requirement?

Options:

A.

Set obtainable metrics, goals, and milestones before the conference.

B.

Implement Sales Cloud out of the box and iterate before the conference.

C.

Reduce the scope and deploy Accounts and Contacts before the conference.

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Questions 8

The Sales Cloud implementation at Cloud Kicks (CK) is now live.

End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.

What should the consultant do?

Options:

A.

Suggest that CK purchase a support agreement.

B.

Recommend that the admin attend Salesforce instructor-led training.

C.

Conduct a knowledge transfer with the admin.

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Questions 9

The project at Universal Containers is almost finished and now it is time to test the changes and updates that have been made before go-live.

Partial and Full sandboxes are unavailable.

Where should the consultant recommend testing be conducted?

Options:

A.

Create a new Developer Edition org and populate it with data.

B.

Create test accounts and opportunities in a new Trailhead Playground org.

C.

Create a new Developer sandbox and populate it with data.

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Questions 10

When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?

Options:

A.

Matching Is based on the standard Email field.

B.

Matching is based on any Email field.

C.

Matching is based on Full Name and standard Email field.

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Questions 11

A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account.

What should the consultant recommend to allow Account owners to selectively share an Account's Contacts with Opportunity owners?

Options:

A.

Add Opportunity owners to the Opportunity Team and configure Contact sharing.

B.

Add Opportunity owners to the Account Team and configure Contact sharing.

C.

Transfer Contact ownership from themselves to the Opportunity owner.

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Questions 12

Sales reps at Cloud Kicks (CK) need to see the Opportunity amount with the Account's discount field. CK sales reps are located in different regions and use different currencies. A consultant creates a

custom formula field on the Opportunity.

Which currency will the custom formula use for its value if the opportunity and account records have different currencies?

Options:

A.

Opportunity currency

B.

User currency

C.

Corporate currency

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Questions 13

Cloud Kicks wants to assign territories in bulk to Opportunities.

What should the consultant do to meet the requirement?

Options:

A.

Update Opportunity sales team with territory assignments.

B.

Schedule auto-assignment rules in the territory model.

C.

Run the filter-based Opportunity territory assignment.

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Questions 14

The consultant at Cloud Kicks has successfully implemented Einstein Lead Scoring. The VP of sales wants to see the effectiveness of this new functionality.

What should the consultant do to fulfill this request?

Options:

A.

Create a custom report type for Sales Cloud Einstein records.

B.

Add the Einstein prediction column to the forecast list view.

C.

Add a standard dashboard for Sales Cloud Einstein.

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Questions 15

Cloud Kicks wants to enable sales reps to view an individual team member's split percentage when the split percentage is less than 100% of the revenue amount.

Which attribution method should the consultant recommend?

Options:

A.

Opportunity Percentage Split

B.

Opportunity Amount Split

C.

Opportunity Overlay Split

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Questions 16

Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users

from installing anything directly on their computers.

Which solution should a consultant recommend to meet this requirement?

Options:

A.

Einstein Activity Capture

B.

Salesforce Inbox

C.

Lightning Console for Sales

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Questions 17

Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost.

What is the most efficient way for a consultant to meet this requirement?

Options:

A.

Create a Competitors channel in Slack to share insights and stories.

B.

Create a new custom object and automation to track competitors.

C.

Create a new custom field on the Opportunity object.

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Questions 18

Universal Containers has implemented a lead qualification process that uses a lead scoring formula. Upon review, many of the converted leads with the highest scores had little interest in making a

purchase.

Which modification to the current lead qualification process should a consultant recommend?

Options:

A.

Include a measure for the number of marketing touches.

B.

Increase points for actions that Indicate Intent.

C.

Evaluate each record against the target marketing persona.

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Questions 19

A consultant is addressing Cloud Kicks' performance measurement needs and overcoming challenges within Sales Cloud.

Which approach should a consultant adopt?

Options:

A.

Collaborate closely with the customer to discern their specific performance measurement requirements.

B.

Implement standardized performance measurement practices to ensure consistency across Sales Cloud.

C.

Rely on general industry standards to determine performance measurement criteria and system architecture.

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Questions 20

The sales director at Cloud Kicks wants to prevent users from viewing each other’s Opportunities but wants them to check to see that the Account already exists prior to creating a new Account.

Which organization-wide default should the consultant recommend?

Options:

A.

Set Account and Opportunity to Public Read Only.

B.

Set Account to Public Read Only and use & criteria-based sharing rule on Opportunity.

C.

Set Account to Public Read Only and set Opportunity to Private.

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Questions 21

Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents

are using a mobile device or a browser to access Salesforce.

What should the consultants do to efficiently analyze how users are logging in to Salesforce?

Options:

A.

Create a custom report on the User object.

B.

Review the login history on the user record.

C.

Create a User report and filter by Login Subtype.

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Questions 22

As part of a Sales Territories implementation, Cloud Kicks wants the user to manually search for a territory in an active territory model and

assign it to opportunities.

Which approach should the consultant recommend to meet this requirement?

Options:

A.

Enable sharing access to the Account to assign any active territory to opportunities.

B.

Use default Sales Territories to assign any active territory to the opportunity.

C.

Update the profile with the Manage Territory permission.

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Questions 23

A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account.

Which recommendation meets this requirement?

Options:

A.

Configure after-save flow to update a custom field on the parent account with the total value of won opportunities from the child accounts.

B.

Reference the revenue totals on the parent accounts in the Account Hierarchy view.

C.

Create a roll-up summary field on the Account with the total value of won opportunities from the child accounts.

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Questions 24

Cloud Kicks wants to send an email notification to the VP of sales whenever any opportunity with an amount of $100,000 or more reaches a probability of 75% or more.

Which solution should the consultant recommend?

Options:

A.

Configure a flow with an email alert for the opportunity.

B.

Change the stage on the opportunity.

C.

Create a Lightning Email Template for the opportunity.

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Questions 25

What is a key capability of Data Loader?

Options:

A.

Prevents importing duplicate record data

B.

Imports organization and configuration metadata

C.

Runs one-time or scheduled data imports

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Questions 26

Sales managers at Cloud Kicks want to create a sales dashboard of key performance indicators (KPIs) to measure day-to- day operations.

Which key metric should the consultant include in the dashboard?

Options:

A.

Number of outbound calls made over a period of time

B.

Number of updated opportunities

C.

Number of marketing qualified leads (MQL)

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Questions 27

Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also

want to receive emails when opportunities reach key metrics (for example, stage progression) or a high probability. However, they want to control the frequency of their emails.

Which solution should a consultant recommend?

Options:

A.

Subscribe to Chatter Feed Tracking to receive updates.

B.

Define a record-triggered flow when the stage is updated to new values.

C.

Create a report filtering for the criteria and allow managers to subscribe to the report.

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Questions 28

Cloud Kicks has organization-wide defaults set to Private for Account.

With the rollout of Opportunity Teams, what should a consultant consider?

Options:

A.

Opportunity should be set to Public Read/Write first.

B.

The Opportunity will be implicitly Write for the team.

C.

The Opportunity’s Account will be implicitly Read for the team.

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Questions 29

During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to

implement.

How should the consultant proceed?

Options:

A.

Create a change request for the new items.

B.

Revise the timeline to accommodate the new Items.

C.

Conduct another discovery session to define the new items.

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Questions 30

Cloud Kicks is in the process of implementing Sales Cloud for its sales teams. Senior management has concerns about adoption.

What should a consultant recommend to encourage adoption?

Options:

A.

Establish goals and key metrics.

B.

Re-define the sales process.

C.

Run training in a sandbox environment.

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Questions 31

The VP of sales at Cloud Kicks wants to provide options to sales reps for changing account or contract details for a created order.

Which condition should the consultant consider to meet this requirement?

Options:

A.

The order must be associated with an active contract.

B.

The order associated with the account is in draft status.

C.

The currency associated with the order can be different from the contract.

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Questions 32

Cloud Kicks wants sales reps to be able to give customers access to key files without setting up an Experience Cloud site.

Which Salesforce feature satisfies this requirement?

Options:

A.

Email template

B.

File sharing link

C.

Chatter link

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Questions 33

Sales reps at Cloud Kicks are responsible for creating leads manually and uploading leads. The marketing department has noticed that some leads are missing important information.

Which functionality should the consultant apply to ensure that the main fields are populated?

Options:

A.

Path with key fields

B.

Required fields

C.

Screen flows

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Questions 34

Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.

What should the consultant validate when troubleshooting the issue?

Options:

A.

The picklist values are part of Lead assignment rule criteria.

B.

A new web-to-lead form needs to be created to reflect the new picklist values.

C.

Picklist values are included in only one rule entry.

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Questions 35

The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team.

What should the consultant consider when evaluating Person Accounts?

Options:

A.

Enabling Person Accounts requires a Public Read/Write sharing model,

B.

Enabling Person Accounts is irreversible.

C.

Person Accounts must have at least two record types.

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Questions 36

Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines.

What should the consultant do?

Options:

A.

Create three account teams.

B.

Create three opportunity stages.

C.

Create three sales processes.

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Questions 37

Cloud Kicks needs to set sales quotas for all sales reps.

Which solution should the consultant consider?

Options:

A.

Use the Data Import Wizard.

B.

Enable Forecast Quotas from Setup.

C.

Assign quota values by profile.

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Questions 38

During the Discovery phase of a Sales Cloud implementation, which step should a consultant complete to prepare for a successful engagement?

Options:

A.

Set project milestones.

B.

Create the implementation plan

C.

Define sales processes

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Questions 39

Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view.

Which solution should the consultant recommend to meet the requirement?

Options:

A.

Create a Lightning Web Component.

B.

Use Deal Insights In Pipeline Inspection

C.

Create a screen flow.

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Questions 40

The sales department at Cloud Kicks is growing quickly. New sales executives want to prioritize interacting with contacts who make or influence the decision to purchase Sales Cloud.

What should the consultant recommend to document the decision- makers and influencers?

Options:

A.

Update Primary Contact on all Opportunities.

B.

Use Contact Roles on the Opportunity object.

C.

Create @ report showing Contacts with executive job titles.

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Questions 41

Cloud Kicks wants to release product enhancements effectively to drive user adoption and have the greatest impact on the organization and users' day-to-day functions.

Which step should the consultant recommend to successfully manage changes and releases initiated by Salesforce?

Options:

A.

Collect input from stakeholders.

B.

Train end users after deployment.

C.

Prioritize executive requests.

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Questions 42

A consultant has conducted discovery sessions with Cloud Kicks stakeholders and is ready to begin gathering use cases for deal processes.

Which group should provide content for the use cases?

Options:

A.

Business development team

B.

Leadership team

C.

Finance team

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Questions 43

A consultant has successfully deployed Sales Cloud at Cloud Kicks.

What is the final step in completing an engagement?

Options:

A.

Activate users in the system.

B.

Validate the implementation.

C.

Obtain stakeholder sign-off.

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Questions 44

Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when

prioritizing the pipeline and customer engagement for the sales team.

Which metric should the consultant recommend to help UC emphasize

the importance of customer retention to the overall business strategy?

Options:

A.

Annual Contract Value (ACV)

B.

Total Pipeline Value

C.

Customer Lifetime Value (CLV)

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Questions 45

Universal Containers (UC) is going to kick off a Sales Cloud implementation project next month. In preparation for discovery workshops with the business stakeholders, the project manager has

asked for a list of key topics the team wants to ask the client about prior to the workshop.

Which topics will help the team get to know UC better?

Options:

A.

Goals, values, Initiatives, strategies, and obstacles

B.

Specific, measurable, achievable, relevant, and time-bound

C.

Budget, authority, need, and time

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Questions 46

A small company has hired a consultant to plan its Sales Cloud implementation. The company wants to get up and running with Sales Cloud right away. The deadline has yet to be established and the requirements still need to be defined.

Which project management methodology should a consultant recommend to ensure the implementation is successful?

Options:

A.

Agile

B.

Waterfall

C.

Kanban

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Questions 47

Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often

able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.

This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics.

Which strategy should the consultant recommend to address these issues?

Options:

A.

Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.

B.

Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.

C.

Divide the development team into three units/tracks to support each line of business Independently.

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Questions 48

Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails

that are exchanged in a month.

What should the consultant recommend?

Options:

A.

Salesforce Inbox

B.

Activity Report

C.

Einstein Activity Capture

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Questions 49

Universal Containers is growing its international business.

Domestic sales reps believe that the standard price book has too many records reflecting different currencies and country-specific product variations.

What should the consultant recommend to improve usability for sales reps?

Options:

A.

Update the product naming conventions to Include the currency In the product name.

B.

Use separate product catalogs for domestic and international customers.

C.

Use custom price books for domestic and International customers.

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Questions 50

A consultant received feedback that various sales teams are providing inconsistent updates to leadership about the progress of deals.

What should the consultant recommend for aligning processes and providing more reliable information about the pipeline to leadership?

Options:

A.

Create a Sales Engagement report.

B.

Customize Sales Path.

C.

Enable Sales Forecasting.

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Questions 51

The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.

What should the consultant recommend to resolve the issue?

Options:

A.

Change the criteria for the standard Lead Matching Rule.

B.

Confirm the standard Lead Matching Rule is deactivated.

C.

Confirm the custom Lead Matching Rule is activated.

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Questions 52

Cloud Kicks needs to associate some contacts with many accounts.

Which solution should a consultant recommend to meet this requirement?

Options:

A.

Use the Contact to Multiple Accounts feature.

B.

Use the Contact Roles related list on Accounts.

C.

Add multiple custom Account lookup fields on the Contact.

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Questions 53

Access to Opportunities at Cloud Kicks should be restricted.

Sales users should only have access to two categories of Opportunities:

* Opportunities they own

* Opportunities that are tied to accounts they own

Which action should a consultant take to meet the requirement?

Options:

A.

Set organization-wide defaults for Accounts and Opportunities to Private.

B.

Set organization-wide defaults for Accounts and Opportunities to Public Read- Only.

C.

Set Opportunity access on the role to View All Opportunities associated with the owner's accounts.

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Questions 54

Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system.

Which stage of the project lifecycle does this fall under?

Options:

A.

Initiate

B.

Plan

C.

Execute

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Questions 55

Cloud Kicks wants its sales operations team to place orders United States customers in Sales Cloud. The sales ops team needs calculate sales tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time.

What should the consultant recommend to meet the requirement?

Options:

A.

An app from AppExchange

B.

formula field on the Order object

C.

screen flow for orders

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Questions 56

Some of the large accounts at Northern Trail Outfitters have many contacts. Sales reps want to see how these contacts relate to each other and understand the reporting structure.

Which feature should the consultant recommend to meet this requirement?

Options:

A.

Contact Hierarchy

B.

Contacts to Multiple Accounts

C.

Contact Roles

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Questions 57

Cloud Kicks (CK) wants to implement sharing rules.

Which consideration should the consultant explain to CK?

Options:

A.

Sharing rules can expand access beyond the organization-wide default levels.

B.

When a sharing rule is deleted, the sharing access created by that rule must be manually removed.

C.

Sharing rules apply only to new records that meet the definition of the source data set.

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Exam Name: Certified Salesforce Sales Cloud Consultant (WI25)
Last Update: Mar 30, 2025
Questions: 190
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