Winter Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: cramtreat

Microsoft MB-910 Exam Syllabus

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Last Update Nov 7, 2024
Total Questions : 159

What is Included in the Microsoft MB-910 Exam?

If you want to pass the Microsoft MB-910 exam on the first attempt, you need an updated study guide for the syllabus and concise and comprehensive study material which is available at Cramtick. Cramtick has all the authentic study material for the Microsoft MB-910 exam syllabus. You must go through all this information and study guide while doing the preparation and before appearing for the MB-910 exam. Our IT professionals have planned and designed the Microsoft Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification exam preparation guide in such a way to give the exam overview, practice questions, practice test, prerequisites, and information about exam topics facilitating you to go through the Microsoft Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam. We endorse you to use the preparation material mentioned in this study guide to cover the entire Microsoft MB-910 syllabus. Cramtick offers 2 formats of Microsoft MB-910 exam preparation material. Every format that is available at Cramtick aids its customers with new practice questions in PDF format that is printable as hard copies of the syllabus. Cramtick also offers a software testing engine that is GUI based can run on Windows PC and MAC machines. Our testing engine is interactive helping you to keep your test record in your profile so that you can practice more and more until fully ready for the exam.

Microsoft MB-910 Exam Overview :

Exam Name Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code MB-910
Exam Registration Price $99
Official Information https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
See Expected Questions Microsoft MB-910 Expected Questions in Actual Exam
Take Self-Assessment Use Microsoft MB-910 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Microsoft MB-910 Exam Topics :

Section Weight Objectives
Describe Dynamics 365 Marketing 10-15% Identify Dynamics 365 Marketing capabilities
  • describe how to target customers by using segments and subscription lists
  • describe thelead generation and qualification process including lead scoring
  • describe customer journeys
  • describe event management features and capabilities
Describe related marketing apps
  • describe the capabilities of LinkedIn Campaign Manager
  • describe the capabilities of Dynamics 365 Customer Voice
  • describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights
Describe Dynamics 365 Sales 15-20% Describe the Dynamics 365 Sales lifecycle
  • describe leads and the process for qualifying leads
  • describe the opportunity management process
  • describe the quote lifecycle
  • describe use cases for orders and invoices
  • describe processes and tools used for forecasting sales
Describe related sales apps
  • describe capabilities of Dynamics 365 Sales Insights
  • describe capabilities of LinkedIn Sales Navigator
Describe Dynamics 365 Customer Service 15-20% Describe Dynamics 365 Customer Service components
  • describe cases, queues, and entitlements
  • describe Knowledge Management
  • describe service-level agreements (SLAs)
Describe related customer service apps
  • describe Omnichannel for Customer Service
  • describe Connected Customer Service
  • describe Customer Service Insights
Describe Dynamics 365 Field Service 15-20% Describe the work order lifecycle
  • describe the lifecycle of a work order including work order creation
  • describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
  • describe capabilities for the Inspections feature
Describe scheduling capabilities
  • describe resource management capabilities including skills, and proficiency models
  • identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation fortechnicians
  • describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
Describe inventory and asset management capabilities
  • describe inventory management transaction types
  • describe customer assetmanagement and preventive maintenance processes
  • describe options for performing proactive customer asset maintenance by implementing IoT
Describe Project Operations 15-20% Identify Project Operations capabilities
  • describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
  • identify views and reports that aid a project service company in making decisions
Describe project sales capabilities
  • describe the process for converting leads into projects
  • describe opportunity management and quote management for project-based and product-based quotes
  • describe use cases for project contracts
Describe project planning and resource management capabilities
  • describe allocation methods, tasks, subtasks, and assignments
  • describe time and expenses entry, and entry approvals
  • describe resource skills and proficiency models
  • identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards
Describe shared features 15-20% Identify common customer engagement features
  • describe customers and activities
  • describe the product catalog
  • describe price lists, discounts, and currencies
  • describe cases
  • describe resources
Describe reporting capabilities
  • describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard
  • describe options for exporting data to Microsoft Excel
  • describe options for analyzing data by using Power BI
Describe integration options
  • describe Microsoft Teams integration capabilities
  • describe use cases for integrating with Microsoft Excel and Microsoft Word
  • describe options for managing documents by using SharePoint Online
  • describe email integration capabilities

Updates in the Microsoft MB-910 Exam Syllabus:

Cramtick's authentic study material entails both practice questions and practice test. Microsoft MB-910 exam questions and practice test are the best options to appear in the exam confidently and well-prepared. In order to pass the actual Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 exam in the first attempt, you have to work really hard on these Microsoft MB-910 questions, offering you with updated study guide, for the whole exam syllabus. While you are studying actual questions, you should also make use of the Microsoft MB-910 practice test for self-analysis and actual exam simulation by taking it. Studying again and again of actual exam questions will remove your mistakes with the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 exam practice test. Online and windows-based, Mac-Based formats of the MB-910 exam practice tests are available for self-assessment.

Microsoft Dynamics 365 Fundamentals | MB-910 Exam Topics | MB-910 Questions answers | MB-910 Test Prep | Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exam Questions PDF | MB-910 Online Exam | MB-910 Practice Test | MB-910 PDF | MB-910 Test Questions | MB-910 Study Material | MB-910 Exam Preparation | MB-910 Valid Dumps | MB-910 Real Questions | Microsoft Dynamics 365 Fundamentals MB-910 Exam Questions