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HDI Qualified Customer Support Specialist

Last Update Dec 27, 2024
Total Questions : 120

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Last Update Dec 27, 2024
Total Questions : 120

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Last Update Dec 27, 2024
Total Questions : 120

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HD0-100 Total Questions : 116 Updated : Dec 27, 2024

HDI Qualified Customer Support Specialist Questions and Answers

Questions 1

Which process is concerned with the analysis of incidents in order to identify the root cause and to eliminate the problem?

Options:

A.

Call management.

B.

Knowledge management.

C.

Problem management.

D.

Incident management.

Questions 2

Lost business and low customer satisfaction are the most likely result of an increase in:

Options:

A.

Talk time.

B.

Calls abandoned before answered.

C.

Agent availability.

D.

Productivity.

Questions 3

How can being empathetic to the customer benefit the Support Centre?

Options:

A.

Being empathetic increases first contact resolution.

B.

Being empathetic creates a rapport with the customer.

C.

Being empathetic permits the customer to vent.

D.

Being empathetic allows you to express your feelings.

Next Question