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Help Desk Analyst (HDA)

Last Update Dec 27, 2024
Total Questions : 116

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Last Update Dec 27, 2024
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HD0-400 Total Questions : 120 Updated : Dec 27, 2024

Help Desk Analyst (HDA) Questions and Answers

Questions 1

What are three key strengths of critical thinkers? (Choose three.)

Options:

A.

They are logical

B.

They are empathetic

C.

They are analytical

D.

They are organised

Questions 2

Which two are effective techniques for dealing with stress? (Choose two.)

Options:

A.

Exercise and observe good nutrition practices

B.

Set realistic goals/objectives

C.

Use high energy drinks, e.g., coffee, caffeine drinks to keep energy levels up

D.

Take long breaks

Questions 3

What are three characteristics of effective inter-departmental relationships? (Choose three.)

Options:

A.

Support of other departments even when they make a mistake

B.

Shared management responsibilities

C.

Treatment of others in your organisation as if they were your customer

D.

Shared information between departments within your organisation

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