Genesys Cloud CX: Architect Certification
Last Update Dec 21, 2024
Total Questions : 60
Why Choose CramTick
Last Update Dec 21, 2024
Total Questions : 60
Last Update Dec 21, 2024
Total Questions : 60
Customers Passed
Genesys GCX-ARC
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Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
Which ACD routing method routes interaction to the next available agent?
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
TESTED 21 Dec 2024
