Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
TESTED 22 Dec 2024
