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C_OCM_2503 SAP Certified Associate - Organizational Change Management Questions and Answers

Questions 4

The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?

Options:

A.

Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.

B.

Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.

C.

Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.

D.

Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.

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Questions 5

Which advice fosters a successful delivery of change communication activities? Note: There are 2 correct answers to this question.

Options:

A.

Go for a good communication mix.

B.

Don’t overcommunicate.

C.

Focus on digital communication channels.

D.

Develop a compelling, comprehensive change story.

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Questions 6

Which communication tasks usually fall into the area of responsibility of change management during the go-live phase of a cloud implementation? Note: There are 2 correct answers to this question.

Options:

A.

Inform external suppliers about key process changes

B.

Collect requirements for workflow adjustments

C.

Organize a Q&A session for key users

D.

Send out information about ad-hoc support options

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Questions 7

Which organizational change management activity is usually performed in which SAP Activate phase? Note: There are 2 correct answers to this question.

Options:

A.

The user adoption analysis is usually conducted in the Run phase

B.

The business readiness assessment is usually conducted in the Discover phase

C.

The change assessment is usually conducted in the Prepare phase

D.

The change plan is usually developed in the Explore phase

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Questions 8

What are the key target groups of the learning needs analysis of an SAP project?

Options:

A.

Managers and employees

B.

IT team and software providers

C.

Business users and suppliers

D.

Project team and business users

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Questions 9

What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.

Options:

A.

Employee representative or works council

B.

The HR department

C.

The IT department

D.

Senior managers of impacted business units

E.

The project sponsor

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Questions 10

What should you do as a change manager to ensure a good start to change management in an SAP cloud project? Note: There are 3 correct answers to this question.

Options:

A.

Collect as many ideas for change management as possible.

B.

Conduct a thorough as-is analysis.

C.

Develop a detailed plan for change management.

D.

Manage expectations towards change management.

E.

Identify and assign resources and define responsibilities.

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Questions 11

What are typical topics for a change assessment at the beginning of an SAP cloud implementation? Note: There are 3 correct answers to this question.

Options:

A.

The change culture of the company

B.

The scope for change management

C.

The cloud project's vision and expected benefits

D.

The company’s change management capabilities

E.

The assessment of the key stakeholders’ attitude towards the project

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Questions 12

What should a change manager make clear to avoid being held responsible for handling all people-related issues within the cloud project? Note: There are 3 correct answers to this question.

Options:

A.

Change management is a long-distance endeavor, requiring a continuous joint effort throughout the project

B.

Change management is a team sport, requiring the commitment and engagement of the entire project team

C.

Change management is a project management task, requiring the project lead to apply tools and templates provided by the change manager

D.

Change management is a core leadership task, requiring the active involvement and support of the business

E.

Change management is a checkbox approach, requiring all stakeholders to strictly follow predefined procedures

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Questions 13

What are typical tasks of a change manager in cloud projects? Note: There are 3 correct answers to this question.

Options:

A.

Orchestrating the change management activities

B.

Advising all leaders how to break resistance within their team

C.

Providing expertise for handling people-related challenges

D.

Supporting the execution of change management activities

E.

Acting as key speakers in information sessions for the business

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Questions 14

Which enablement activities are usually performed during the Prepare phase of an SAP project? Note: There are 2 correct answers to this question.

Options:

A.

The learning needs analysis for the project team

B.

The enablement content development

C.

The enablement strategy

D.

The learning needs analysis for the business users

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Questions 15

What are typical strategies for aligning leadership in an SAP cloud project? Note: There are 3 correct answers to this question.

Options:

A.

Reduce the bonus pay-out for resistant business leaders to foster a more positive attitude and change supportive behavior

B.

Offer opportunities for leaders to openly address issues and concerns, for example Q&A sessions with the project managers

C.

Involve business leaders actively in key communication activities, such as roadshows, townhalls, or testimonials to enhance their visibility

D.

Align the business goals and incentives with the project objectives for business leaders to avoid goal conflicts

E.

Involve business leaders in workshops to identify change impacts and to derive activities to allow a smooth transition

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Questions 16

What advice promotes the successful implementation of change enablement activities? Note: There are 3 correct answers to this question.

Options:

A.

Assign an enablement lead that reports into the steering committee to foster high management attention on enablement activities

B.

Establish an enablement team with clear roles, responsibilities, skills and time to carry out enablement well

C.

Provide a comprehensive enablement strategy guiding the impacted business areas through all enablement activities

D.

Integrate key enablement activities into the overall project plan to increase attention and to avoid critical activities being overlooked

E.

Ensure that the enablement team actively participates in the fit-to-standard workshops to derive learning needs for impacted user groups

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Questions 17

What are the benefits of different communication channels for the change communication in an SAP cloud project?

Options:

A.

Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.

B.

Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.

C.

Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.

D.

Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.

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Questions 18

What are typical roles for managing and executing enablement activities in an SAP project? Note: There are 3 correct answers to this question.

Options:

A.

Enablement administrator for managing the enablement logistics

B.

Content developer and trainer for creating and delivering enablement activities

C.

Process owner for creating and delivering enablement content

D.

Test manager for validating the enablement content

E.

Enablement lead for overseeing all enablement activities

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Questions 19

How would you assign the responsibilities for organizational change management in a cloud project? Note: There are 2 correct answers to this question.

Options:

A.

In large projects, the change management responsibility is usually assigned to a designated change manager or a change management team.

B.

In mid-size projects, the change management responsibility should be assigned to the business leaders of the impacted units.

C.

In small projects, the project manager can take over the change management responsibility.

D.

Independently from the project size, the change management responsibility is assigned to the project sponsor.

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Questions 20

What is the added value of a change plan? Note: There are 2 correct answers to this question.

Options:

A.

It allows you to coordinate and monitor the progress of all change management activities.

B.

It facilitates the ranking of change management activities according to their importance.

C.

It provides important input for updating the overall project plan.

D.

It helps to identify required resources for the change management execution and to ensure their availability.

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Questions 21

What is the added value of a high-level change impact analysis? Note: There are 3 correct answers to this question.

Options:

A.

It reveals key project risks that can be integrated into the project's risk management at an early stage.

B.

It provides an initial systematic overview of the amount and the nature of the upcoming changes.

C.

It enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly.

D.

It allows the change manager to derive appropriate activities, focusing the resources on key action areas.

E.

It delivers input for communication activities, making the implications of the project more tangible.

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Questions 22

The project lead initiates a series of info sessions in some teams as a reaction to resistance towards the upcoming implementation of a new cloud solution. Unfortunately, these info sessions do not reduce the level of resistance. What is the probable root cause?

Options:

A.

Lacking options for the users to raise questions during the info sessions

B.

Lacking analysis of the underlying reasons for resistance towards the new cloud solution

C.

Lacking involvement of the change manager in the planning and conduction of the info sessions

D.

Lacking commitment of the top management regarding the info sessions

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Questions 23

How does working with personas help to convey stakeholder-specific messages in cloud projects?

Options:

A.

Personas with similar demographics and attitudes of the represented stakeholder group allow you to address emotions instead of just conveying facts, because users identify with the persona and build empathy

B.

Personas that resemble opinion leaders of the represented stakeholder groups underline the communicated messages, because users unconsciously perceive the persona as very trustworthy

C.

Personas representing innovators and visionaries within the represented stakeholder group trigger the reflection of communicated messages, because users are motivated to challenge their previous assumptions

D.

Personas with relevant IT and process competencies for a specific stakeholder group support the communication of facts and figures, because the personas are considered to be credible experts for the communicated content

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Questions 24

What are possible people-related challenges that change management has to address during an SAP cloud implementation? Note: There are 2 correct answers to this question.

Options:

A.

Users demonstrate a “not-invented-here” attitude towards the new cloud standard and show a lack of buy-in.

B.

Users experience stress and frustration because they must unlearn previous habits.

C.

Users are resistant to learning the technical skills for adapting the new cloud solution to their individual needs.

D.

Users feel underchallenged and bored by additional repetitive tasks they have to take over.

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Exam Code: C_OCM_2503
Exam Name: SAP Certified Associate - Organizational Change Management
Last Update: Mar 31, 2025
Questions: 80
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