VERISME VeriSM Essentials Questions and Answers

To address activities and supporting outcomes that relate to the design of a product or service

To ensure the product or service is available for consumption

To react to service issues, inquiries and requests from the consumer

To take the service blueprint and perform build, test and implement activities under change control

It is a collection of common practices based on the backgrounds of all employees within an organization.

It is a reflection of the ethnicity of management and owners within an organization.

It is a culture that is exclusively defined by the leadership of an organization.

It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.

To demonstrate compliance with laws, regulations and contractual commitments

To enable service providers to manage the performance capabilities of underpinning service elements

To enable the consumer to understand the costs of providing the service

To quantify and qualify the results or outcomes provided by a service