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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus

Salesforce Certified Nonprofit Cloud Consultant (SU24)

Last Update Nov 25, 2024
Total Questions : 265

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Nonprofit-Cloud-Consultant Exam Details

Salesforce Nonprofit-Cloud-Consultant Exam Detail

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Salesforce Nonprofit-Cloud-Consultant Exam Overview :

Exam Name Salesforce Certified Nonprofit Cloud Consultant (SU24)
Exam Code Nonprofit-Cloud-Consultant
Official Information https://trailhead.salesforce.com/help?article=Salesforce-Certified-Nonprofit-Cloud-Consultant-Exam-Guide
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Salesforce Nonprofit-Cloud-Consultant Exam Topics :

Section Weight Objectives
Domain Expertise: 20%
  • Identify the appropriate Salesforce solutions for fundraising and donor management.
  • Identify the appropriate Salesforce solutions for marketing and engagement.
  • Identify the appropriate Salesforce solutions for program and/or volunteer management.
  • Distinguish and rationalize the purpose for resource sites like the Trailblazer Community, Trailhead, and AppExchange, etc.
Nonprofit Cloud Product Configuration: 22%
  • Given a set of requirements, modify NPSP Settings for people management (Leads, Contacts, Accounts, Affiliations, Relationships, Addresses) defaults.
  • Given a set of requirements, configure fundraising features (Opportunities, Payments, Allocations, Gift Entry and Recurring Donations) and batch process handling.
  • Given an error message through a Nonprofit Cloud application, determine whether it is a Nonprofit Cloud application issue and appropriate next steps.
  • Explain the differences between the Nonprofit Cloud release schedule and the Salesforce release schedule, including considerations for declarative and custom development during the deployment stage of implementation.
  • Install Nonprofit Cloud applications and/or solutions.
  • Configure the Nonprofit Cloud application security model to meet customer requirements.
Implementation Strategies and Best Practices: 18%
  • Given a scenario, facilitate a successful Nonprofit Cloud consulting engagement.
  • Gather requirements, create user stories, and turn business processes into solution design.
  • Create a change management process based on Salesforce best practices for governance.
  • Determine and implement the appropriate testing and deployment strategy (sandbox, production, tools, etc.)
Solution Design: 20%
  • Identify the appropriate Salesforce solution(s) to meet customer requirements.
  • Distinguish when it is appropriate to use declarative development (low code), custom code development, or a third-party solution.
  • Analyze customer requirements to determine appropriate solution design considering capabilities, limitations, and design trade-offs.
  • Determine the appropriate security features to use following Salesforce best practices.
Integration and Data Management: 15%
  • Given a specific data requirement, explain the use cases and considerations for using Salesforce native, third party, or Nonprofit Cloud application data tools.
  • Given customer requirements, articulate and implement data migration and/or integration strategies for a Nonprofit Cloud implementation.
  • Identify which duplicate management tools to use for a Salesforce implementation.
Analytics: 5%
  • Given a scenario, determine the appropriate analytics solution (Reports, Dashboards, Tableau and Tableau CRM, third-party solutions, etc.) in Nonprofit Cloud.

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