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Pardot-Specialist Salesforce Certified Pardot Specialist (WI24) Questions and Answers

Questions 4

Your client wants to filter out their own IP address that is currently skewing their results. What do you recommend they use?

Options:

A.

An Automation Rule

B.

Add rules to the Pardot tracking code.

C.

Completion Actions with a filter

D.

Visitor Filters

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Questions 5

Which Salesforce field type is unsupported for syncing with Pardot?

Options:

A.

Lookup

B.

Picklist

C.

Number

D.

Formula

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Questions 6

The drip program "New Client Onboarding" is set to "Only send emails during business hours (10am - 4pm M-F)." The drip logic is outlined below:Start Step 1: Send email "Welcome."Step 2: Pause 3 days.Step 3: Send email "Getting Started."Step 4: Pause 7 days.Step 5: Send email "Tech Setup."Step 6: Pause 7 days.Step 7: Send email "Complete Configuration." EndIf a prospect starts the drip program on Wednesday, when will the email in Step 3: Send email "Getting Started" be received by the prospect?

Options:

A.

The prospect will receive the email Monday.

B.

The prospect will receive the email Friday.

C.

The prospect will receive the email Tuesday.

D.

The prospect will receive the email Saturday.

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Questions 7

A Pardot administrator wants to keep the first value submitted in a field even if the prospect completes additional forms with different values for that field.

Which form field option should be enabled?

Options:

A.

Maintain the initial value upon subsequent form submissions

B.

Always display even if previously completed

C.

Kiosk/Data Entry Mode: Do not cookie browser as submitted prospect

D.

Include "Not you?" link to allow visitors to reset the form

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Questions 8

A marketing user wants to send an email template to a prospect list, but the specific email template Isn't available to choose when sanding a new list email.

How should the user resolve this Issue?

Options:

A.

Edit the list to be available for "Email Sanding"

B.

Edit the email template to make it available for "List Emails"

C.

Edit the list to be available for "Email Templates"

D.

Edit the email template and choose the appropriate list

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Questions 9

False

19. Which of these are default user roles?

Options:

A.

Administrator

B.

Admin Vacation

C.

Marketing

D.

Sales Manager

E.

Sales Manager's Assistant

F.

Sales User

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Questions 10

A marketing user wants to send out an email to a list of prospects on behalf of their assigned sales users. Any prospect replies should be directed to bdr@lenoxsoft.com so their team of business development reps can field questions and schedule follow up demos.

How should this be accomplished?

Options:

A.

Select Specific User for the Sender

B.

Select General User for the Sender

C.

Select Assigned User for the Custom Reply-To Address

D.

Select General Address for the Custom Reply-To Address

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Questions 11

What is tracked by the custom email links generated by Pardot?

Options:

A.

Link clicks

B.

Page visits

C.

Email opens

D.

Form completions

E.

Unsubscribe

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Questions 12

LenoxSoft wants the "State" field to appear in real-time whenever a prospect selects "United States" for the "Country" field when completing their Pardot form.

Which form feature should be utilized?

Options:

A.

Progressive Profiling

B.

Email Validation

C.

Kiosk/Data Entry Mode

D.

Dependent fields

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Questions 13

Why should you set a form to Always Display?

Options:

A.

To always show the form when someone returns to the page.

B.

To get a higher form conversion rate

C.

To prevent spammers from filling out the form

D.

To ensure the prospect gets scored and graded.

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Questions 14

By default, which two objects does Pardot write to in Salesforce? Choose 2 answers

Options:

A.

Case records

B.

Opportunity records

C.

Contact records

D.

Lead records

E.

Account records

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Questions 15

Which three user role security limits can be added to an individual user account? (Choose three answers.)

Options:

A.

Max number of emails the user can send.

B.

Max number of prospects the user can manually delete.

C.

Max number of records a user can import.

D.

Max number of prospects the user can manually create.

E.

Max number of prospects the user can export.

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Questions 16

Which three variable tags can be used on layout templates for landing pages?

(Choose three answers.)

Options:

A.

%%description%%

B.

%%name%%

C.

%%tittle%%

D.

%%form%%

E.

%%content%%

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Questions 17

Viewing your pricing page is considered a valuable buying signal. LenoxSoft would like to be able to report on and segment prospects who have visited your pricing page. What automation tool would best achieve this?

Options:

A.

Create a special campaign to track pricing pageviews

B.

Create a Page Action set to Tag prospects as having viewed it and add them to a list

C.

Create a Form with a Completion Action to send a pricing sheet

D.

Create a Dynamic List based on page view to segment automatically

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Questions 18

A Pardot administrator wants to gather a prospect's company name and Job title, but only once they have captured prospect's first name, last name and email address in a previous form submission.

Which feature should they use?

Options:

A.

Progressive Profiling

B.

Always display even if previously completed

C.

reCaptcha

D.

Dependent Fields

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Questions 19

What is the limit of social posting connectors you can create in your Pardot account?

Options:

A.

Five accounts per platform

B.

One account per user role, per platform

C.

There is no limit of accounts per platform

D.

One account per platform

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Questions 20

What could cause standard sync actions from occurring?

Options:

A.

A large sync queue

B.

Connector is not verified or has become unverified

C.

Salesforce API limit has been reached

D.

All of the above

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Questions 21

Which two prospect activities trigger a sync from Pardot to Salesforce? Choose 2 answers

Options:

A.

Submitting a form

B.

Opening an email

C.

Clicking a custom redirect

D.

Unsubscribing from email

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Questions 22

A marketer wants to create different Pardot lists to correspond with the different stages of the buying cycle. When an Opportunity stage changes in Salesforce. the prospect list membership automatically updates to reflect that m Pardot. example, if an opportunity moves from Negotiations to Closed Won, the prospects associated with that opportunity. Should be removed from the Negotiations list, and added to the Closed won list.

How could the marketer accomplish this?

Options:

A.

Completion Action

B.

Page Action

C.

Automation Rule

D.

Dynamic List

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Questions 23

An administrator includes a link to a file on a web page that the company does NOT own on the company website.

What is the best way to be able to track the number of visitors who access this file?

Options:

A.

Pardot form

B.

Pardot tacking code

C.

Page actions

D.

Custom redirects

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Questions 24

What are the limitations of connecting Pardot to a Salesforce Sandbox account?

Options:

A.

If connected to a sandbox first, when you create your production connector, all prospects will not automatically queue to sync.

B.

Pardot can't "wipe" data, so you will need to manually delete any prospects and data that is brought into your Pardot account from the sandbox connector before enabling the connector for your production instance.

C.

You cannot sync with a sandbox at all

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Questions 25

How often does Pardot sync with Salesforce?

Options:

A.

5 minutes

B.

Real time

C.

10 minutes

D.

30 minutes

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Questions 26

What is the expected behavior if an automation rule is NOT set to repeat?

Options:

A.

The prospect can match the criteria multiple times and the action runs each time.

B.

The action can only run once per day on the prospect.

C.

The prospect matches the criteria once, but the action runs multiple times.

D.

The prospect matches the criteria once and the action runs once.

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Questions 27

How can an interested lead that comes to Lenoxsoft’s website and fills out the Contact Us form receive a follow-up email each time he or she submits?

Options:

A.

Send using the form’s completion actions.

B.

Send using a segmentation rule.

C.

Send using an engagement program.

D.

Use a dynamic list to use as a recipient list on an email send.

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Questions 28

How can you set a prospect's first touch campaign?

Options:

A.

Using automation rules.

B.

Using completion actions

C.

None of the above

D.

Using segmentation rules.

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Questions 29

A project is on day 3 of a step with a designated wait time of 5 days. The engagement studio program is then paused for 1 day and restarted.

If the wait time for the step remain at 5 days, what day of the designated 5 days of wait time would the prospect be on when the program is restarted?

Options:

A.

Day 4

B.

Day 3

C.

Day 0

D.

Day 5

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Questions 30

Which scenario would convert an anonymous visitor into an identified prospect?

Options:

A.

Creating a Lead in Salesforce which syncs to Pardot as a new prospect record

B.

Scanning the badge of someone who visited a booth at a recent event

C.

Submitting a Web2Lead form that is linked to Pardot via a form handler

D.

Opening email sent by a sales rep using the Send Pardot Email functionality in Salesforce

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Questions 31

A custom redirect has a completion action to add a tag of “clicked” to all prospects that click it. An unknown visitor clicks on the link and then fills out the form as Bob. A prospect also clicks on the link and fills out a form as Kate.

Which three things will affect the prospect records based on these activities? (Choose three answers.)

Options:

A.

Bob’s prospect record will have a tag of “clicked” applied to it.

B.

Bob’s prospect record will show him clicking on the link and filling out the form.

C.

Kate’s prospect record will show her clicking on the link and filling out the form.

D.

Kate’s prospect record will have a tag of “clicked” applied to it.

E.

Bob’s visitor record will have a tag of “clicked” applied to it.

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Questions 32

In Salesforce, Contacts are deleted if an Opportunity hasn't been closed in 180 days. As a result, the corresponding prospects are marked as[[crm_deleted]] in Pardot. If the Request a Demo form is completed after that 180 day period, the prospect should be recreated as a Lead.

What automation tool should be used to solve this need?

Options:

A.

Engagement studio

B.

Segmentation rule

C.

Automation rule

D.

Dynamic list

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Questions 33

None of the above

Email, First Name, and Last Name are required fields in order for GoToWebinar to register a new user to an event.

Options:

A.

True

B.

False

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Questions 34

What variable tag must be included in an email to allow prospects to manage their email preferences?

Options:

A.

%%opt_out%% or %%email_preference_center%%

B.

%%unsubscribe %% or %% email_preference_ center %%

C.

%%opt_out%% report_spam %%

D.

%%unsubscribe % or %% opt_out %%

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Questions 35

When are visitors converted to prospects?

Options:

A.

When they run through completion actions

B.

When an automation rule runs

C.

When a prospect fills out a form or form handler

D.

When the prospect visits a Pardot landing page

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Questions 36

The Pardot prospect audit capabilities can list all the data that was obtained by Pardot and how the data changes as the prospect interact with your emails, website, and CRM sync.

Options:

A.

True

B.

False

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Questions 37

LenoxSoft has multiple forms containing a "Comments" field on their website. The administrator would like for this field to be visible and empty every time a prospect returns to one of their forms.

Which two form field options should be enabled? Choose 2 answers

Options:

A.

Do not prefill

B.

Always display even if previously completed

C.

Maintain the initial value upon subsequent form submissions

D.

Display other fields in this form based on the value of this field

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Questions 38

Can you tie multiple Salesforce accounts to one Pardot account?

Options:

A.

Yes, you can have up to 2 Salesforce accounts linked to one Pardot account.

B.

No, you can only have one Salesforce connector at a time.

C.

Yes, but you would need to contact Pardot Support to enable the feature for you.

D.

Yes, but it's only available to customers with the Pro Edition

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Questions 39

What type of Information do rule step types look for in engagement studio programs?

Options:

A.

Prospect Interest

B.

Prospect behavior

C.

Prospect activity

D.

Prospect criteria

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Questions 40

Form or Form Handler? I want to use progressive profiling to personalize my form.

Options:

A.

Form Handler

B.

Form

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Questions 41

What does the gear icon on the prospect list allow you to do?

Options:

A.

Copy

B.

Assign

C.

Delete

D.

Edit

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Questions 42

What information is required when creating a prospect manually?

Options:

A.

Campaign, Company, Email, Score

B.

Account, Email, Profile, Score

C.

Campaign, Email, Full Name, Profile

D.

Campaign, Email, Profile, Score

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Questions 43

What does the Data.com connector allow you to do?

Options:

A.

Sync all your prospects to Salesforce

B.

Connect with your meeting software

C.

Quickly jump into the Data.com results for a prospect or their company

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Questions 44

A Pardot administrator would like to enable bot protection on their forms.

Which two Pardot form actions would accomplish this?

Choose 2 answers

Options:

A.

Enable HTTPS

B.

Honeypot Technique

C.

Dependent Fields

D.

reCaptcha

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Questions 45

What are the daily system generated emails?

Options:

A.

Daily prospect activity emails (for all prospects)

B.

Daily prospect activity emails (for my prospects)

C.

Daily visitor activity emails

D.

Prospect assignment notification

E.

Daily prospect assignment emails

F.

Weekly search marketing email (sent on Mondays)

G.

Starred prospect activity alerts

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Questions 46

An Administrator wants to make a list of all prospects who complete the Contact Us form but only wants them to be added the first time they complete the form. If a prospect is ever removed from the list, they shouldn’t be able to get added back to it.

What is a recommended way to create this type of list?

Options:

A.

Use a completion action on the form to automatically add anyone who completes it to the list.

B.

Use a dynamic list that matches prospects as they complete the form.

C.

Use an automation rule where prospects who complete the form will match the rule once and be added to the list.

D.

Use table actions to add prospects who have completed the form to the list.

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Questions 47

What form handler setting allows prospects to receive multiple autoresponders from form hour period?

Options:

A.

Kiosk/Data Entry Mode: Do not cookie browser as submitted prospect

B.

Disable Visitor Activity Throttling and send autoresponder emails after every submission

C.

Attribute all prospect activities to prospect record after every submission

D.

Execute form handler in real time after every submission

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Questions 48

If a form is added to a landing page, where will the submissions be reported?

Options:

A.

On the landing page

B.

On the form

C.

On the landing page’s layout template

D.

On the form’s layout template

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Questions 49

LenoxSoft has an engagement studio program within a recipient list and a suppression list. A prospect is a member of both the recipient list and the suppression list.

In which scenario would a prospect be able to receive the emails in the program?

Options:

A.

The prospect is marked as optad out.

B.

The prospect is removed from the recipient list

C.

The prospect is removed from the suppression list

D.

The prospect is removed from both the suppression list and the recipient list.

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Questions 50

How can an action be applied to a prospect who views a specific page of a website?

Options:

A.

Through completion actions

B.

Through automation rules

C.

Through scoring

D.

Through page actions

E.

None of the above

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Questions 51

A Pardot administrator has pre-existing HTML that they want to use to build their landing page in Pardot. Which asset should be applied during the creation of the Pardot landing page to accomplish that goal?

Options:

A.

Dynamic content

B.

Custom redirect

C.

Layout template

D.

Stock template

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Questions 52

What is Lead Qualification?(select two)

Options:

A.

The process of determining when a prospect is ready for follow up from your sales team.

B.

An automated set of actions that ensures your sales team gets a steady stream of purchase-ready prospects.

C.

The process of determining when a prospect is ready for follow up from your marketing team.

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Questions 53

You can see the score, grade, assigned user and recent interaction within the Insight section of the Prospect Record.

Options:

A.

True

B.

False

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Questions 54

A marketing manager sent an email template last week to their "Hot Prospects" list, which is populated dynamically based on the prospects' scores. They want to send the same email template again this week to the same list, but make sure that the prospects that received it last week do not get it again.

How should they accomplish this?

Options:

A.

Create a new dynamic list using the criteria "Prospect email template", the template name, and "was not received" and then use it as the

recipient list when sending the email template.

B.

Send the email template to the "Hot Prospects" list, but select the "deduplicate" option to remove recipients that already received the email last week.

C.

Create a new list of the prospects that received the email last week and then use it as a suppression list when sending the email template to the "Hot Prospects" list.

D.

Send the email template to the "Hot Prospects" list like last time; the prospects that received it before will be automatically suppressed from receiving the same email template.

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Questions 55

What does Pardot set on visitors' browsers to track their activities?

Options:

A.

UTM Parameters

B.

Tracking Pixels

C.

Cookies

D.

Google Analytics Tracking Code

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Questions 56

Which list email report metric represents the total number of emails minus hard and soft bounces?

Options:

A.

Total Opt Outs

B.

Total Sent

C.

Total Queued

D.

Total Delivered

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Questions 57

Which adheres most closely to email sending best practices?

Options:

A.

When possible, send emails on Monday mornings in order to stay top of mind throughout the week.

B.

Establish a consistent, predictable cadence for your email communications.

C.

Send plain text only emails in order to increase engagement rates.

D.

Make sure that all emails have a high image-to-text ratio.

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Questions 58

Creating or marking an opportunity as lost will result in the change of a prospect's score

Options:

A.

True

B.

False

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Questions 59

Which two activities can automatically increase a prospects score using the default scoring model? Choose 2 answers

Options:

A.

A prospect being converted from a Lead to a Contact

B.

A prospect sending an email to their assigned user

C.

A prospect clicking on a tracked link in an email

D.

A prospect submitting a form on a landing page

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Questions 60

A prospect believed to be on a drip program did not receive an email. What troubleshooting step could an Administrator take to determine why the prospect did not receive the email?

Choose 3 answers

Options:

A.

Check the Profile tab to make sure the prospect has the right drip program profile.

B.

Check the Audits tab to see if the prospect was on the correct lists when the email was sent.

C.

Check the Lifecycle tab to confirm whether the prospect entered the drip program before the email was sent.

D.

Check the Overview tab to determine whether the prospect is unmailable.

E.

Check the Lists tab to determine whether the prospect is on the recipient list or any suppression lists.

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Questions 61

What is required for a record in salesforce to be synced or created as a prospect record in Pardot?

Options:

A.

Name

B.

Company

C.

Phone

D.

Email address

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Questions 62

What is a good way in Salesforce to verify that a record is syncing to a prospect in Pardot?

Options:

A.

The Pardot sync checkbox is checked

B.

The first and last name fields are not empty

C.

The Pardot URL field is not empty

D.

The lead/contact URL in Salesforce contains "Pardot"

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Questions 63

A marketer performs the following actions:

• Creates a list and adds three prospects

• Deletes one of the three prospects to the Recycle Bin

• Deletes the list

What would happen as a result of these actions?

Options:

A.

The list is archived to the Recycle Bin and the deleted prospect is restored.

B.

The list is not deleted because it contains active prospects.

C.

The list and the two remaining prospects are archived to the Recycle Bin.

D.

The list is archived to the Recycle Bin, but the two remaining prospects are not deleted.

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Questions 64

What will undelete a prospect?

Options:

A.

If the deleted prospect is imported into Pardot with the same email address

B.

If the deleted prospect visits a web page

C.

If the deleted prospect re-converts by filling out a form with the same email address

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Questions 65

A CNAME or vanity alias, is used to provide a seamless transition for your prospects when visiting pages and forms that you host on your site and Pardot hosted campaign elements such as; landing pages, search results and individually tracked links sent in your emails.

Options:

A.

True

B.

False

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Questions 66

What are the key technical items required to set up during implementation?

Options:

A.

Tracking Code

B.

Email Authentication

C.

CNAME

D.

IP Whitelisting

E.

Using Custom Fonts

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Questions 67

In which two ways does a Pardot prospect sync with a Salesforce Lead or Contact record?

Choose 2 answers

Options:

A.

Shared CRM ID

B.

Shared Assigned User ID

C.

Shared email address

D.

Shared tracking pixel

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Questions 68

When would a completion action on a custom redirect be triggered?

Options:

A.

Completion actions will apply to visitors on the first time a custom redirect is clicked.

B.

Completion actions for custom redirects will only apply to existing prospects.

C.

Completion actions for custom redirects will only apply to prospects once they have been assigned.

D.

Completion actions will apply to visitors who convert to prospects after clicking on a custom redirect.

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Questions 69

How long does it take a drip program to start after unpausing it?

Options:

A.

Immediately

B.

Within 5 minutes

C.

Within one hour

D.

Within one business day

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Questions 70

Your client is looking for a way to increase the quality of leads that are being passed from marketing to sales. What advice do you offer?

Options:

A.

Only pass on leads that are very active on your site no matter the company profile.

B.

Implement a blended lead scoring and grading system.

C.

Automatically assign all leads to sales reps in a round-robin system.

D.

Add more landing pages and forms to your site to increase the number of conversion opportunities.

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Questions 71

A user creates and resumes a new automation rule.

Which two statements are true about that rule?

Choose 2 answers

Options:

A.

The rule will run once and must be re-run for prospects to match again.

B.

The rule will continuously look for prospects who match the criteria.

C.

The rule will evaluate their entire prospect database for matches.

D.

The rule will unmatch prospects that no longer match the criteria.

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Questions 72

A form is created to automatically register prospects to a webinar upon submission.

Which automation tool should be used to accomplish this?

Options:

A.

Adding a completion action to register prospects on the form.

B.

Creating a segmentation rule to register prospects based on the form submission.

C.

Creating an automation rule to register prospects based on the form submission.

D.

Adding a form completion action as criteria for a dynamic list to be used as a recipient list.

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Questions 73

How can an admin find the number of mailable prospects in their database?

Options:

A.

View all Segmentation lists

B.

Navigate to the prospect list and select "Mailable Prospects"

C.

View the sync queue

D.

Navigate to the overview section

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Questions 74

What editions of Salesforce can sync with Pardot?

Options:

A.

Enterprise Edition and lower

B.

Standard Edition and higher

C.

Professional Edition and higher

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Questions 75

What are the benefits of warming up an IP address?

Options:

A.

Increase Deliverability

B.

Avoid IP Blacklisting

C.

IPs don't work well when cold

D.

Build up email reputation

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Questions 76

LenoxSoft wants to understand how many different prospects registered for their most recent webinar. Which Pardot form report metric should be reviewed?

Options:

A.

Total Submissions

B.

Conversions

C.

Total clicks

D.

Unique Submissions

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Questions 77

Which three triggers could be used to define a prospects path in an engagement studio program?

Choose 3 answers

Options:

A.

List membership

B.

Email open

C.

Custom redirect click

D.

File download

E.

Prospect grade

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Questions 78

By default (using business accounts) Pardot creates new records as:

Options:

A.

Leads

B.

Contacts

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Exam Code: Pardot-Specialist
Exam Name: Salesforce Certified Pardot Specialist (WI24)
Last Update: Dec 27, 2024
Questions: 261
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