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Health-Cloud-Accredited-Professional Salesforce Health Cloud Accredited Professional Exam (WI25) Questions and Answers

Questions 4

Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license.

Which permission set license should a consultant assign in this scenario?

Options:

A.

Manage Home Health

B.

Healthcare visit Manager

C.

Field Dispatch Scheduler

D.

Execute Health Scheduling

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Questions 5

An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally.

Which step should the administrator take when implementing this change request?

Options:

A.

Enable Timeline in Salesforce Setup, then configure and activate new timeline and add to the relevant Lightning record.

B.

Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.

C.

Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the orientation to vertical.

D.

Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical.

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Questions 6

A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.

Which group of people should a consultant work with to identify pain points and define project requirements?

Options:

A.

(Persona) Care coordinator

(Stakeholder) Salesforce administrator (Stakeholder) Tableau developer

B.

(Persona) Contact Center agent

(Stakeholder) Salesforce administrator (Stakeholder) Integration architect

C.

(Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer

D.

(Persona) General physician

(Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator

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Questions 7

A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics. Which Health Cloud tool should a consultant leverage to drive performance and scalability?

Options:

A.

Flow for Industries

B.

Pipeline Analytics

C.

Business Rules Engine

D.

Data Processing Engine

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Questions 8

A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated.

Which approach should a consultant use to set up this integration?

Options:

A.

A scheduled batch job that retrieves a file from an SFTP

B.

A "swivel-chair" standard operating procedure document that will be distributed to users

C.

A point-to-point API connection from the EHR to Health Cloud

D.

A middleware integration solution that can handle data transformation if necessary

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Questions 9

Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.

The call center manager has requested the following changes:

• Birth Date be available in results and as an optional verifier, but no longer required for verification purposes

• Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier

What should a consultant do to meet these requirements?

Options:

A.

Add 'Bloomington ID' to the picklist choices within the Identity Verification flow

and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.

B.

Add two new Identity Verification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder.

C.

Add two new Identity Verification Process Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.

D.

Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.

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Questions 10

A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.

Which feature should a consultant configure to accomplish this task?

Options:

A.

Intervention Templates

B.

Industry Template Library

C.

Care plan Task Templates

D.

Action Plan Templates

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Questions 11

While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.

What should be the first step in troubleshooting this issue?

Options:

A.

Ensure the component has been activated.

B.

Check the Enhanced Patient permission set assignment.

C.

Check the Health Cloud Data permission set assignment.

D.

Ensure the user has the right object permissions.

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Questions 12

An administrator for Bloomington Caregivers has added an Enhanced Timeline to an existing Patient Lightning page showing patient interactions, including records from a custom object developed to track caregiver preferences.

What else should the administrator complete post deployment of the enhanced timeline?

Options:

A.

Add the custom object to the Timeline after deployment, then add it to the Timeline component.

B.

Add the Timeline component to the Patient Lightning page and select the Timeline.

C.

Assign the users permissions to be able to view the timeline before adding to the Timeline component.

D.

Add the Timeline component to the Patient Lightning page activate the Timeline.

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Questions 13

Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data.

How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?

Options:

A.

Add the respiratory therapist to the patient's Account Team and default access will be automatically granted.

B.

Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.

C.

Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write access as needed.

D.

Add the respiratory therapist to the patient's Care Team and default access will be automatically granted.

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Questions 14

A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:

• A list of all payer organizations

• The plans offered by a given payer

• The standard benefits available under a plan

• Which plan a given patient is enrolled in and their specific insurance details

Which set of objects should a consultant implement to meet these requirements?

Options:

A.

Account, Purchaser Plan, Member Benefit, Insurance Plan

B.

Purchaser, Insurance Plan, Insurance Benefit, Plan Detail

C.

Payer, Plan Offering, Coverage Benefit, Member Plan

D.

Account, Purchaser Plan, Plan Benefit, Member Plan

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Questions 15

Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality. Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?

Choose 3 answers

Options:

A.

Enable data protection details available in records.

B.

Log a support case to have person accounts enabled.

C.

Enable contacts to relate to multiple accounts.

D.

Enable person accounts from Setup.

E.

Enable Chatter settings from Setup.

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Questions 16

A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an appointment on the existing portal, the patient receives an email with the new address.

How should a developer modify the existing Create Appointment Integration Procedure to solve the request?

Options:

A.

Add a Conditional Block.

B.

Build If-Elself logic.

C.

Remove the Try-Catch.

D.

Update the Test Condition.

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Questions 17

A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?

Options:

A.

Virtual care data model

B.

Clinical data model

C.

Electronic health record (EHR) data model

D.

Integrated Care Management data model

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Questions 18

Which industry data standard should a consultant consider when designing interoperability with electronic health record (EHR) sources with Health Cloud?

Options:

A.

Clinical Data Acquisition

B.

Personal Health Record (PHR)

C.

HL7 v1 Messaging

D.

FHIR R4

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Questions 19

A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.

Which two Health Cloud capabilities should a consultant recommend as a way to build this process?

Choose 2 answers

Options:

A.

Utilization Management

B.

Integrated Care Management

C.

Intelligent Document Automation

D.

Care Authorizations

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Questions 20

A payer needs to enable its agents to answer questions from members regarding their benefits coverage. The payer has already set up the required objects to be populated with the necessary information through an integration.

Which Health Cloud should a consultant recommend for the record page?

Options:

A.

Eligibility Validation

B.

Benefits Coverage

C.

Coverage Confirmation

D.

Benefits Verification

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Questions 21

A healthcare organization is launching a new gene therapy program, and an administrator needs to leverage Advanced Therapy Management. In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements?

Choose 2 answers

Options:

A.

Reschedule part of the appointment chain.

B.

Book multi-step appointments.

C.

Optimize appointment chain with Einstein.

D.

Schedule a telehealth appointment.

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Questions 22

A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.

Which approach should a consultant recommend?

Options:

A.

Coach the care coordinators to quickly create tasks using a checklist.

B.

Create care program templates and assign them to patients.

C.

Configure an action plan template with tasks for each PGI.

D.

Define a PG- Library and care plan templates using the library.

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Questions 23

How should a consultant at a large provider system model a patient in Health Cloud?

Options:

A.

Leverage Contact-Contact

B.

Configure Account

C.

Configure Contact

D.

Leverage Person Account

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Questions 24

A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care.

When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?

Choose 2 answers

Options:

A.

Designing Next Best Action and Recommendations for the care management team

B.

Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions

C.

Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review

D.

Considering the number of Intake agents who will be using Health Cloud

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Questions 25

Bloomington Caregivers has more than 1 million patients and each patient has an average of 10 claims a year, which are maintained in an external claims system. Management would like their agents to view all the claims of patients in Salesforce on demand when they open the patient's record.

What should a consultant recommend as the appropriate integration pattern to achieve this?

Options:

A.

Add a nightly job to fetch all the claims from the external system and store them In Salesforce.

B.

Use an Enterprise Service Bus (ESB) to load all the claims data from the external system into Salesforce.

C.

Make a callout on demand to the external system and store the claims data against the patient record.

D.

Configure the claims system as an external data source and leverage external objects with the claims data.

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Questions 26

A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process.

Which Health Cloud capability should a consultant implement to fulfill this requirement?

Options:

A.

Social Determinants of health

B.

Clinical Barriers

C.

Utilization Management

D.

Care Blockers

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Questions 27

An administrator is configuring security for a patient list.

Which three considerations should the administrator take into account to ensure proper access to the list? Choose 3 answers

Options:

A.

Administrators can restrict access using HCPatientListSecurity custom setting.

B.

Administrators can create restriction rules to offset a private organization-wide default setting.

C.

When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list.

D.

Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list.

E.

Users with profile or permission sets that restrict access to an object cannot create a list using that object.

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Exam Name: Salesforce Health Cloud Accredited Professional Exam (WI25)
Last Update: Feb 18, 2025
Questions: 93
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