Which type of tables may be extended by other tables, but do not extend another table?
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
When searching using the App Navigator search field, what can be returned? (Choose four.)
Which technique is used to get information from a series of referenced fields from different tables?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
The baseline Service Catalog homepage contains links to which of the following components?
What is generated from the Service Catalog once a user places an order for an item or service?
Which one of the following modules can be used to view field settings for a table?
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
New records, new groups, and modified configuration Items (Cls): what do they have in common?
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
What function do you use to add buttons, links, and context menu items on forms and lists?
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
Which of the following are not included in an Update Set, by default? (Choose four.)
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
Where in Flow Designer can users access information about actions that are added to the flow?
What do you call any component that needs to be managed in order to deliver services?
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
Which tables are available by default in a ServiceNow instance?
Choose 3 answers
Which framework can automatically populate values for the priority and Category field based on the Short description field value?
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?
Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding
Access controls are evaluated in this order:
1. Match object against table ACL
2, Match the object against field ACL
Within step 1 above, what order are the table ACLs evaluated?
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?
What actions are taken to filter a long list of records to show only those with the Category of Hardware?
What is the best practice related to using the Default Update Set for moving customizations between instances?
On what part of the ServiceNow instance, would you find the option to Impersonate User?
The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?
A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?
What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?
Choose 4 answers
When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)
When adding a related list to a form, you choose the related list from the list callector,
What is an example of a related list you might see on the list collector? Choose 3 answers:
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which
workflow would you update to make this change?
Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?
If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?
Choose 2 answers
Which actions would you take to edit the title on an application menu? (Choose 2 answers)
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers
An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers
ServiceNow contains over 25 different report types. What are some of the types?
Choose 5 answers
A form displays information about one record at the top, for example a User, Additional records, which are associated with that
User, are displayed on tabs at the bottom of the form. What are those tabs called?
Which term refers to application menus and modules which you may want to access quickly and often?
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TESTED 26 Dec 2024
