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CRT-261 exam
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Salesforce Certified Service cloud consultant (SU24)

Last Update Nov 24, 2024
Total Questions : 198 With Methodical Explanation

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Last Update Nov 24, 2024
Total Questions : 198

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CRT-261 Testing Engine

Last Update Nov 24, 2024
Total Questions : 198

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All Certified Service Cloud Consultant Related Certification Exams


Service-Cloud-Consultant Total Questions : 174 Updated : Nov 24, 2024
ADX261 Total Questions : 0 Updated : Nov 24, 2024

Salesforce Certified Service cloud consultant (SU24) Questions and Answers

Questions 1

Universal Containers wants to provide its five million customers a solution where customers can submit inquiries, monitor the status of those inquiries, and view their contact information.

Which type of Community license should be used to meet these requirements?

Options:

A.

Company Community

B.

Employee Community

C.

Customer Community

D.

Partner Community

Questions 2

A support agent has a detailed question about product functionality. The agent needs to access a real-time response from internal subject matter experts.

Which feature will help the support agent send this question to the right group of people?

Choose one answer

Options:

A.

Mass email

B.

Chatter groups

C.

Public groups

D.

Escalation rule

Questions 3

Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

Options:

A.

Approval Process that assigns an Article to a Reviewer Queue.

B.

Knowledge Action to Publish an Article once the Article is approved.

C.

Validation Rules for article record types to verify all fields during creation.

D.

Data Category to assign an article record type to a Reviewer.