Community-Cloud-Consultant Salesforce Certified Community Cloud Consultant (SU24) Questions and Answers

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign -on?

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Universal Containers recently built a Community for their customers. They would like to allow access of files maintained in their SharePoint server with customers. Which Salesforce feature should the Salesforce Admin recommend?

You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?

Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. Whatsteps would an administrator take to do this?

Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:

- Support encryption at rest

- Show decrypted data in the UX (user experience) to users with permissions

- Encrypt all Community data

How should the Salesforce Administrator fulfil this requirement?

Select one or more of the following:

What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Communityfor their partners. Partner Sales Managers need to view Partner Sales Rep records.

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?

Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices. What should the Community Cloud consultant consider first to meet the requirements?

Select one or more of thefollowing:

Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

Universal Containers is launching a support Community with the following requirements:• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They have50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this?

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

What is the most efficient way for the Salesforce Admin to fulfill these requirements?

Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. Allcustomers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:• Leverage Chatter for collaboration.• Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space.• Customers can only see and access their projects.

What declarative Community Branding features are available in the Community Builder? [Pick 3]

Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can aCommunity Cloud consultant change the validity period of the link to meet this requirement?

Select one or more of the following:

Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues ontheir products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do totroubleshoot this issue?

Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separateprofiles for the US, Europe, and Asia customers.

How can the Salesforce Admin limit the membership of this new community to US customers?

Select one or more of the following:

Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would anAdministration take to do this?

Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:

- Partner usersshould NOT be able to access accounts and cases that they do NOT have access to.

- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.

- Partner users must be able to collaborate within the private groups they are members of.

What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

Universal containers (UC) wants to make sure its brand is applied to theChatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers

Select one or more of the following:

Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amounttotals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses. Which characteristic of this Community will cause display problems when accessed from an Android mobile device?

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?

Select one or more of the following:

What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:• Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.• A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.• Customer users must be able to collaborate with all Community users.

You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?

UniversalContainers is launching a Community to drive their channel sales. The requirements are as follows: • Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. • External partner users must be able to configure the quote using the pricing and quoting tool from the Community. • The pricing and quoting tool must support Community users. • Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers

Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Select one or more of the following:

Northern Trail Outfitters has recentlylaunched a partner program to increase sales. The VP of Sales has the following goals:

- Drive more revenue from sales channels

- Allow channel partners to provide service to buyers

- Get deal visibility in real time

Which option should Northern Trail Outfitters consider to meet these requirements?

Select one or more of the following:

Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log into the community. How should the Community Cloud consultant meet this requirement?

Select one or more of the following:

Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.

What is the fastest way for the Salesforce Admin to do this in Community Builder?

The security model for Universal Containers in Private for theCase object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?

Select oneor more of the following:

A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updatedon research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.

What should the Community Cloud consultant use to personalize content based on the Community member persona?

Select one or more of the following:

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records byother account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members. What is the likely cause of this issue?

Select one or more of the following:

A company uses CMS (Content Management System) to store and manage public content. TheVP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?

Select one or more of the following: