Isaca COBIT-2019 Dumps Questions Answers

The primary role of business leadership when defining the future state in a business case is to assess proposed solutions against goals. The business case is a document that defines the objectives, benefits, costs, risks, and success factors of IT governance implementation, and proposes one or more solutions that can deliver the desired outcomes. Business leadership is responsible for evaluating the feasibility, viability, and desirability of each solution, as well as ensuring alignment with the enterprise’s strategic direction and stakeholder expectations. The role is based on the COBIT 2019 Implementation Guide4, page 31. References: 4: COBIT 2019 Implementation Guide | Digital | English

 As explained in the previous question, the success metrics for the EGIT continual improvement program are identified and defined in the third stage of the EGIT implementation life cycle, which is developing the EGIT implementation program plan. Therefore, the correct answer is D. The other options are incorrect because they refer to different stages of the EGIT implementation life cycle that do not involve defining the success metrics. Option A refers to the second stage, which is defining the EGIT implementation road map. This stage involves identifying and prioritizing the improvement opportunities based on a gap analysis between the current and desired states of EGIT. Option B refers to the fourth stage, which is executing the EGIT implementation program plan. This stage involves implementing the improvement actions according to the plan, monitoring and controlling the progress and outcomes, and reporting on the results. Option C refers to the first stage, which is initiating an EGIT program. This stage involves establishing a clear vision and scope for the EGIT program, obtaining senior management commitment and sponsorship, and setting up a governance structure for the program. References: : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 28 1 : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 43 1 : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 24 

 The management objective APO09 Managed Service Agreements involves ensuring that IT services are delivered in accordance with agreed-upon service levels and costs. This management objective covers the activities of defining, negotiating, establishing, monitoring, reporting, and reviewing service agreements between service providers and service consumers. This management objective is most relevant for an enterprise that plans to outsource all of its noncore IT operations but wants to ensure the proper level of governance, risk and compliance (GRC) controls. By applying this management objective, the enterprise can improve its service governance and management capabilities, ensure alignment of IT services with business strategy and objectives, enhance service performance and outcomes, and increase service consumer satisfaction and value realization. This management objective also involves ensuring that the outsourced IT services comply with the applicable laws, regulations, standards, guidelines, contracts, or agreements that govern the information and technology activities of the enterprise, as well as with the enterprise’s policies, procedures, processes, practices, etc. This management objective also involves managing the risks associated with outsourcing IT services such as loss of control, vendor lock-in, quality issues, security breaches, etc.References: : COBIT 2019 Process Reference Guide: Governance and Management Objectives: page 63-65 : COBIT 2019 Implementation Guide: page 49-50