ChromeOS-Administrator Professional ChromeOS Administrator Exam Questions and Answers

The best practice when migrating from Windows to ChromeOS is toutilize web applicationswhenever possible. Web apps offer seamless integration with ChromeOS, are easy to manage, and do not require local installation or compatibility adjustments.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Migration Guide, which advises using web-based solutions for cross-platform compatibility and centralized management.

"When migrating from traditional desktop environments, prioritize using web applications that mirror the existing functionality, as they are compatible with ChromeOS and easy to manage."

Web applications reduce the need for complex installations and provide access from any ChromeOS device, ensuring a smooth transition during migration.

Objectives:

Migrate business applications efficiently to ChromeOS.

Leverage cloud technologies for better compatibility.

ChromeOS devices configured forLong-term Support (LTS)receive feature updates every6 months. LTS is designed for organizations that require stability and predictability in their device environment, minimizing disruptions caused by frequent updates.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Long-Term Support (LTS) Policy Documentation, which clearly states that updates under LTS are delivered every 6 months.

"LTS updates are released approximately every 6 months, providing stability and minimizing changes while maintaining security updates."

LTS is ideal for educational institutions and enterprises that prioritize stability over cutting-edge features, as it reduces the frequency of significant changes.

Objectives:

Manage ChromeOS updates efficiently.

Implement Long-term Support policies.

To add a security key to a user account, navigate toSecurity > 2-step Verificationin the Google Admin console. Security keys are part of the two-factor authentication (2FA) setup, enhancing account protection by requiring physical key-based verification.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Security Guide, which outlines how to add a security key via the 2-step verification settings.

"To add a security key, go to Security settings, select 2-step Verification, and follow the prompts to register a physical security key."

Security keys provide strong, phishing-resistant two-factor authentication, making them ideal for securing sensitive accounts.

Objectives:

Implement secure authentication methods for users.

Manage 2-step verification settings.

To deploy a Progressive Web Application (PWA) to all managed user accounts, follow these steps in the Google Admin console:

Sign in to Google Admin console: Use your administrator credentials to access the console.

Navigate to Device Management: Go to Devices > Chrome > Settings > Apps & extensions.

Select User or Group: Choose the top-level organizational unit or a specific group to apply the PWA deployment.

Add by URL: Click on the yellow "+" icon and select "Add by URL."

Enter PWA URL: Paste the URL of the PWA you want to deploy.

Configure Installation Policy: Select "Force install" to ensure the PWA is automatically installed for all users within the selected scope.

This method allows you to centrally manage and deploy PWAs across your organization, making them easily accessible to users on their ChromeOS devices.

To check which policies are applied to a ChromeOS device, navigate tochrome://policyin the Chrome browser. This page displays a list of all policies applied to the device, including both user-specific and device-specific policies. This is the most accurate way to verify that the device is receiving the correct policies from the Google Admin console.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Chrome Enterprise Policy Guide, which recommends using thechrome://policyURL to review current policy settings on a device.

"To see the policies applied to a ChromeOS device, open Chrome and go to chrome://policy. This page lists both user and device policies that are currently enforced."

This method allows administrators to validate the application of policies directly on the device, confirming that updates from the Admin console have been successfully applied.

Objectives:

Validate policy application on managed ChromeOS devices.

Use chrome://policy to troubleshoot policy issues.

Setting upSingle Sign-On (SSO)significantly reduces identity risks by centralizing authentication through a secure, verified identity provider (IdP). This method helps ensure consistent password policies, multi-factor authentication (MFA), and robust security practices. It also minimizes the risk of password reuse and phishing.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Security Guide, which recommends implementing SSO to manage authentication securely.

"Single Sign-On (SSO) allows users to access multiple applications with a single set of credentials, reducing the risk of identity breaches by centralizing authentication."

SSO enhances security by integrating with trusted IdPs, implementing MFA, and reducing credential exposure across multiple applications.

Objectives:

Strengthen identity and access management (IAM).

Implement secure authentication practices with SSO.

The best way to review detailed changes for each new ChromeOS version is to visit theChrome Release Notes Support page. This page contains official documentation about new features, improvements, and fixes introduced with each update.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Release Notes Documentation, which serves as the primary resource for update details.

"For detailed information on ChromeOS updates, visit the Chrome Release Notes Support page, which includes information on version changes and improvements."

Providing access to official release notes ensures that the CTO gets accurate and up-to-date information without relying on third-party interpretations.

Objectives:

Access official documentation for ChromeOS updates.

Keep stakeholders informed of software changes.

Email-verified environments lack the full capabilities of domain-verified environments, particularly when integrating with third-party Identity Providers (IdPs). To integrate with an external IdP like Okta or Azure AD, you must firstverify the domainto ensure secure and authenticated access.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace SSO Configuration Guide, which specifies that domain verification is a prerequisite for setting up SSO and integrating with third-party IdPs.

"Domain verification is required before you can integrate third-party Identity Providers (IdPs) for SSO within the Admin console."

Without domain verification, the system does not have the necessary trust and authentication measures in place to delegate login processes to external providers.

Objectives:

Integrate ChromeOS with third-party SSO solutions.

Ensure domain verification before setting up SSO.

To ensure that ChromeOS devices remain managed after a wipe, you need to enableforced re-enrollment. This setting automatically re-enrolls the device into the management domain after it has been wiped (Powerwashed). This feature is crucial for organizations that manage devices remotely, as it prevents unauthorized users from removing management settings.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Device Management Best Practices Guide, which recommends enabling forced re-enrollment to maintain device management continuity.

"To ensure devices remain managed after wiping, enable the 'Forced Re-enrollment' policy in the Admin console. This setting ensures automatic re-enrollment upon startup."

Forced re-enrollment prevents the loss of device management, which is essential for maintaining security and policy compliance, especially in remote or dispersed environments.

Objectives:

Enforce device management after Powerwash.

Maintain compliance in remote work environments.

To ensure ChromeOS devices automatically connect to a specific wireless network upon initial power-on at a remote location, follow these steps in the Google Admin console:

Navigate toDevice Management>Chrome Management>Networks.

Add the Wi-Fi network credentials (SSID and password) to the list of networks.

Set the network configuration to applyBy Device. This ensures that the credentials are pushed to the device itself, not tied to a specific user.

When the devices are powered on at the remote location, they will automatically detect and connect to the configured Wi-Fi network without requiring any manual intervention from the user.

Option B (Zero-Touch Enrollment) simplifies the initial setup process but doesn't automatically configure Wi-Fi.

Options C and D are incorrect because applying network settings by user won't ensure automatic connection on first boot before any user logs in.

When deprovisioning ChromeOS devices for a hardware recall and replacement with different models, choosing the "Different model replacement" option is crucial to retain the Chrome Education/Enterprise Upgrade license compliance. This option ensures that the license is transferred to the new device correctly, avoiding any compliance issues or the need to repurchase licenses.

Here's why this option is important:

License Transfer: It specifically designates the deprovisioning as being due to a hardware replacement with a different model. This triggers the system to transfer the license to the new device upon enrollment.

Compliance: It maintains the compliance of your Chrome Education/Enterprise Upgrade licenses, ensuring you don't violate any licensing terms.

Cost Savings: It avoids the need to purchase new licenses for the replacement devices, saving your organization money.

Following Google's best practices, it is recommended to createseparate OU branchesfor devices and users. This organizational structure allows administrators to apply distinct policies to users and devices, minimizing the risk of conflicting settings and ensuring better control and management.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Organizational Units Best Practices, which highlights the importance of keeping user and device policies separate for clarity and management efficiency.

"To efficiently manage users and devices, it is recommended to create separate organizational units (OUs) for devices and users. This approach allows for targeted policy application."

By creating separate OUs, admins can manage device-specific settings independently from user policies, reducing complexity and potential errors.

Objectives:

Structure OUs efficiently for device and user management.

Implement best practices for organizational management.

To view the number and type of ChromeOS upgrades purchased and in use, administrators should check the "Subscriptions" section in the billing area of the Google Admin console. This section provides a clear overview of the organization's ChromeOS upgrade subscriptions and usage.

Other options are incorrectbecause they don't directly provide information about ChromeOS upgrade subscriptions:

Option A (Verify upgrades on devices page):Shows upgrades on individual devices, not the overall purchase and usage.

Option C (Contact partner to verify):Unnecessary if the information is readily available in the Admin console.

Option D (Check reports page for upgrades):Might provide some usage data, but not the purchase details.

To deploy ChromeOS devices as kiosks, the best approach is to implementKiosk Modepolicies. Kiosk Mode allows a ChromeOS device to run a single app (like a custom-developed Chrome application) in full-screen mode without user interference. This setup is ideal for retail environments where users should interact only with the kiosk application.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Kiosk Mode Configuration Guide, which states that Kiosk Mode is specifically designed for running dedicated apps in a controlled environment.

"Kiosk Mode enables ChromeOS devices to automatically start in a full-screen application, suitable for customer interactions and single-use applications."

Kiosk Mode ensures that the device remains dedicated to the application, preventing users from accessing other system features or settings, thus maintaining security and user focus.

Objectives:

Deploy ChromeOS devices as kiosks.

Run custom applications in a managed, locked-down environment.

To initiate a remote desktop session to a ChromeOS device using the Admin console, the administrator needs the user's consent. The remote desktop feature works by sending a connection request to the user's device, which they must explicitly accept before the session can start. This ensures user privacy and prevents unauthorized access.

To initiate a remote desktop session to a ChromeOS device using the Google Admin console, follow these steps:

Sign in to Google Admin console: Use your administrator credentials.

Navigate to Devices: Go to Devices > Chrome > Devices.

Locate the Device: Find the device you want to connect to using its serial number or other identifying information.

Start Remote Desktop Session: Click on the device and select "Remote desktop." This will send a connection request to the user, who must accept it before the session can start.

This approach balances access to new features with controlled testing. Here's how it works:

Stable Channel:Most devices receive automatic updates on the Stable channel, ensuring security and stability for the majority of users.

Beta Channel:IT staff use the Beta channel to access updates earlier, allowing them to identify and address potential issues before they affect the entire organization.

Evaluation and Adaptation:IT staff can test compatibility, adjust configurations, and prepare for broader deployment based on their experience with the Beta channel.

Option B is incorrectbecause disabling auto-updates compromises security and delays access to new features.

Option C is incorrectbecause while a small beta group is useful, it might not be enough to cover all potential issues.

Option D is incorrectbecause the LTS channel focuses on stability, not early access to new features.

Enabling Forced Re-enrollment ensures that even if a device is wiped (Powerwashed), it will automatically re-enroll into the management domain once it connects to the internet. This feature is crucial for maintaining control and management over devices, particularly in cases of theft or loss.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Management Best Practices, where it states that forced re-enrollment helps maintain device management post-wipe.

"When forced re-enrollment is enabled, devices that are wiped are automatically re-enrolled into your domain when connected to the internet."

This setting ensures that the device will always be managed by the organization, regardless of whether it has been wiped, thus mitigating data loss risks.

Objectives:

Manage device security and data integrity.

Implement forced re-enrollment for ChromeOS devices.

To achieve seamless SSO between ChromeOS devices and other web services using the same identity provider, you need to configure SAML SSO in the Google Admin console:

Enable SAML-based SSO for ChromeOS devices.

In the SSO settings, find theSingle Sign-On cookie behaviorand set it to "Enable transfer of SAML SSO cookies into user sessions during login." This allows the SAML authentication cookie to be passed between the ChromeOS login and other web services, eliminating the need for re-authentication.

Option A is incorrect because it relates to the initial login method, not cookie transfer for subsequent SSO.

Options C and D are incorrect because they involve application-specific SSO configurations, not the general SAML SSO setup for the device.

Go to the Google Admin console.

Navigate to "Device Management" > "Chrome Management" > "User & browser settings".

Find the section for "Managed Guest Session".

Locate the setting for "Terms of Service".

Upload your "Terms of Service" document in plain text format.

This will present your Terms of Service to users when they log in as a guest on any managed ChromeOS device.

Why other options are incorrect:

A. Chrome Verified Access:This is for controlling access to corporate resources, not displaying terms of service.

C. Wallpaper:Using the wallpaper to display terms of service is not practical or user-friendly.

D. Custom avatar:The avatar is for user personalization and not related to terms of service.

To create a custom admin role in the Google Admin console, you need tocreate the roleand thenassign the required privileges. This method allows for precise control over what the delegated admin can manage, adhering to the principle of least privilege.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Roles and Permissions Guide, which explains the process of creating and assigning custom roles.

"To create a custom admin role, go to Admin Console > Admin roles, create a new role, and assign the necessary privileges."

Creating a custom role is essential when you need specific permissions to be delegated without granting full admin access, ensuring both security and operational efficiency.

Objectives:

Implement role-based access control (RBAC).

Delegate admin tasks securely.

TheAuto-launch sessionsetting allows the admin to configure managed guest sessions to start automatically without displaying the initial load screen. This setting is beneficial in kiosk environments or shared device setups where users do not need to see introductory information.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Managed Guest Session Configuration Guide, which states that enabling auto-launch bypasses the initial screen.

"Enable Auto-launch session for managed guest sessions to automatically start without displaying the initial screen."

Auto-launch is particularly useful for devices used in public settings or for specific tasks, as it reduces startup time and enhances user experience.

Objectives:

Automate the start of managed guest sessions.

Improve usability in kiosk and shared environments.

Power on or reboot the Chromebook.

Watch for the Chrome logo animation.This is the key moment to trigger enterprise enrollment.

Press Ctrl+Alt+E simultaneously.This keyboard shortcut interrupts the normal boot process and redirects the Chromebook to the enterprise enrollment screen.

Follow the on-screen instructions.You'll be prompted to enter information such as the domain name of the organization and enrollment credentials.

Why this is the correct method:

Enterprise Enrollment Timing:The Ctrl+Alt+E shortcut is specifically designed to be used during the bootup sequence, before any user profile is loaded. This ensures the device is enrolled in the organization's management system from the start.

Alternative Options:The other options mentioned are incorrect:

B (Sign in with credentials):This assumes the device is already enrolled and is used for regular user login.

C (Ctrl+Alt+F):This shortcut is used for accessing the ChromeOS developer shell (Crosh) and is not related to enrollment.

D (Ctrl+Alt+E at login):While technically possible to enroll at the login screen, it's not the recommended method as it might not apply settings correctly to all user profiles.

To remotely access a user's ChromeOS device through the Admin console, you mustfind the specific deviceand click on theremote desktopoption. This approach ensures that you are connecting to the correct managed device associated with the user.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Remote Access Guide, which details the procedure to initiate a remote session.

"To access a ChromeOS device remotely, navigate to Devices > Chrome > Devices in the Admin console, find the specific device, and click 'Remote Desktop'."

This method helps ensure accurate device management and support without needing personal user credentials or serial numbers.

Objectives:

Provide remote assistance efficiently.

Use the Admin console for remote device management.

When a teacher is having issues downloading files on their ChromeOS device, it’s important to troubleshoot with minimal disruption. Here are steps to address the issue:

Check Storage: Start by checking the available storage on the device. If the storage is full or nearly full, it could prevent new files from being downloaded.

Manage Files: Guide the teacher to delete or move files that are no longer needed. This can be done through the Files app on the ChromeOS device.

Clear Cache: If storage isn’t the issue, clearing the browser cache can sometimes resolve download problems.

Check Network: Ensure that the device has a stable internet connection, as an unstable connection can interrupt downloads.

Within the "Chrome Remote Desktop" settings in the Google Admin console, the option "Remote access clients" allows you to restrict access to Chrome Remote Desktop based on the domain of the user accounts. By configuring this setting, you can ensure that only users with accounts on your specific domain can access Chrome Remote Desktop on the managed devices.

Why other options are incorrect:

A. Firewall traversal:This setting controls whether Chrome Remote Desktop can bypass firewalls to establish connections, but it does not restrict access based on domain.

B. URL Blocking:This setting controls which websites users can access but does not specifically apply to Chrome Remote Desktop access based on domain.

D. Chrome Remote Desktop review:This setting allows administrators to review Chrome Remote Desktop sessions but does not restrict access based on domain.

The best way to handle this situation is to createChange Management documentationthat clearly outlines how users can check the compatibility of their peripherals with ChromeOS. This documentation should also include instructions on how to obtain new peripherals if needed. This proactive approach reduces confusion and ensures that users know how to verify their existing equipment.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Deployment Guide, which emphasizes proactive user communication through change management documentation during device rollouts.

"To ensure smooth transitions, provide users with detailed change management documentation, including steps to verify peripheral compatibility and obtain replacements if necessary."

Creating clear documentation helps reduce support requests and empowers users to verify their own equipment, streamlining the deployment process.

Objectives:

Facilitate smooth ChromeOS device rollout.

Enhance user self-service with comprehensive guidance.

Before disposing of ChromeOS devices, it is essential todeprovisionthem. Deprovisioning removes the device from the enterprise management console and ensures that it is no longer associated with the organization. This step protects organizational data and licenses.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Device Management Guide, which advises deprovisioning before device disposal.

"Deprovisioning a device ensures it is no longer managed and releases any associated licenses. This is essential before disposing of the device."

Deprovisioning is crucial for both security and compliance, as it guarantees that no residual management settings remain on the device.

Objectives:

Securely retire ChromeOS devices.

Protect organizational data during device disposal.

The most efficient way to find users who are using a specific app is to navigate toDevices > Chrome > Reportsand utilize the"Apps and Extension"report. This report lists all apps being used within the domain and allows you to filter the results to find the specific app and see associated devices.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Reporting Guide, which highlights using the Apps and Extensions report for tracking app usage.

"To identify users of a specific app, go to Devices > Chrome > Reports and select 'Apps and Extensions' to generate a list of devices using the specified application."

This method is the quickest and most organized way to gather usage data, especially when time-sensitive security issues arise.

Objectives:

Track app usage efficiently.

Identify devices using potentially compromised apps.

Option D is the most proactive and comprehensive approach to ensure application compatibility with new Chrome versions. Here's why:

QA Strategy:Implementing a formal Quality Assurance (QA) process allows for systematic testing of applications on new Chrome versions before they arereleased to all users. This helps identify and address compatibility issues early on.

Beta Channel Testing:Enrolling a subset of users (e.g., IT group and 5% of users) in the beta channel gives them access to pre-release versions of ChromeOS. This allows them to test applications in a real-world environment and report any bugs or issues before the stable release.

Early Bug Reporting:By identifying and reporting bugs early, you provide developers with valuable feedback and time to fix issues before the official release. This ensures a smoother transition for all users when the new Chrome version is deployed.

Why other options are incorrect:

A: User feedback is valuable, but it's reactive and may not catch all issues before they impact a larger user base.

B: Assuming all applications are automatically compatible is risky and can lead to unexpected problems.

C: While keeping applications updated is good practice, it doesn't guarantee compatibility with new Chrome versions, as changes in Chrome itself can cause issues.

Verified Boot is a security feature in ChromeOS that ensures the integrity of the operating system every time the device starts. It checks the OS for modifications or corruptions, preventing tampered systems from booting and automatically repairing them if necessary.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Security Guide, which highlights Verified Boot as a core feature for maintaining the OS's integrity.

"Verified Boot ensures that the firmware and OS on ChromeOS devices have not been tampered with. If an anomaly is detected, the system reverts to a known good state."

This feature is crucial for protecting the system from malicious software or unauthorized changes, maintaining the device's security posture.

Objectives:

Enhance device security through integrity checks.

Understand ChromeOS boot protection mechanisms.

To activate biometric unlocking on ChromeOS devices that support it, you need toenable fingerprint unlock. This feature allows users to sign in or unlock their devices using a registered fingerprint, enhancing security and convenience.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Features Guide, which specifies that fingerprint unlock must be enabled for compatible devices.

"To enable biometric authentication on supported ChromeOS devices, go to Security Settings and enable fingerprint unlock."

Fingerprint unlock is a secure and fast method of authentication, available on newer ChromeOS devices equipped with fingerprint scanners.

Objectives:

Enhance device security with biometric authentication.

Manage fingerprint settings through ChromeOS.