ChromeOS-Administrator Professional ChromeOS Administrator Exam Questions and Answers

The "Deprovision" command is specifically designed to remove a ChromeOS device from management policy updates. This means the device will no longer receive updates, configurations, or restrictions pushed from the Google Admin console.

Here's what happens when you deprovision a device:

Policy Removal: All enterprise policies and configurations are removed from the device.

Management Removal: The device is disassociated from the Google Admin console and no longer considered managed.

Data Wipe (Optional): You can choose to wipe the device's data during deprovisioning to ensure no company data remains.

Other options like "Reset," "Disable," or "Powerwash" may have different effects:

Reset: Resets the device to factory settings but might not remove management if not done through the Admin console.

Disable: Prevents the user from signing in but doesn't remove policies or management.

Powerwash: Factory resets the device, removing all user data and configurations, including management.

References:

Deprovision a device: https://support.google.com/chrome/a/answer/3523633

The Single sign-on IdP redirection setting controls whether managed devices directly open the login page of the third-party SSO provider (Identity Provider) or first prompt for Google account credentials. By enabling this setting, you streamline the login process for users and eliminate the confusion caused by the extra Google account prompt.

Option A is incorrect because it controls the frequency of re-authentication for SAML SSO, not the initial login page.

Option B is incorrect because it relates to password synchronization between Google and the IdP, not the login page redirection.

Option C is incorrect because it deals with how cookies are handled for SSO, not the login page redirection.

Power on or reboot the Chromebook.

Watch for the Chrome logo animation. This is the key moment to trigger enterprise enrollment.

Press Ctrl+Alt+E simultaneously. This keyboard shortcut interrupts the normal boot process and redirects the Chromebook to the enterprise enrollment screen.

Follow the on-screen instructions. You'll be prompted to enter information such as the domain name of the organization and enrollment credentials.

Why this is the correct method:

Enterprise Enrollment Timing: The Ctrl+Alt+E shortcut is specifically designed to be used during the bootup sequence, before any user profile is loaded. This ensures the device is enrolled in the organization's management system from the start.

Alternative Options: The other options mentioned are incorrect:

B (Sign in with credentials): This assumes the device is already enrolled and is used for regular user login.

C (Ctrl+Alt+F): This shortcut is used for accessing the ChromeOS developer shell (Crosh) and is not related to enrollment.

D (Ctrl+Alt+E at login): While technically possible to enroll at the login screen, it's not the recommended method as it might not apply settings correctly to all user profiles.

References:

Enroll a Chrome device: https://support.google.com/chrome/a/answer/1360534?hl=en

Blocking Google services traffic will prevent Chrome devices from accessing any Google-owned domains, including google.com. This will directly impact Google Search, as it relies on communication with Google servers to provide results.

Other Google services like Gmail, YouTube, Google Drive, etc., will also be inaccessible. However, the Chrome device itself will not crash, as it can still function with other websites and applications.

Access the Google Admin Console: Sign in to the Admin console using your ChromeOS administrator credentials.

Locate User Settings: Navigate to "Device Management" > "Chrome Management" > "User & browser settings".

Find Incognito Mode Policy: Within the settings, search for "Incognito mode".

Disable Incognito Mode: Select the option to "Disallow incognito mode".

Save Changes: Click "Save" to apply the policy to the designated users or organizational units.

References:

Set up Chrome browser on managed devices: https://support.google.com/chrome/a/answer/3523633?hl=en

To achieve seamless SSO between ChromeOS devices and other web services using the same identity provider, you need to configure SAML SSO in the Google Admin console:

Enable SAML-based SSO for ChromeOS devices.

In the SSO settings, find the Single Sign-On cookie behavior and set it to "Enable transfer of SAML SSO cookies into user sessions during login." This allows the SAML authentication cookie to be passed between the ChromeOS login and other web services, eliminating the need for re-authentication.

Option A is incorrect because it relates to the initial login method, not cookie transfer for subsequent SSO.

Options C and D are incorrect because they involve application-specific SSO configurations, not the general SAML SSO setup for the device.

To create a recovery image on a USB stick, you need to:

Access Chrome Web Store: Open the Chrome Web Store on a Chrome device (either a Chromebook or a computer with the Chrome browser installed).

Install Chromebook Recovery Utility: Search for and install the "Chromebook Recovery Utility" extension.

Launch the Utility: Open the installed extension.

Identify Device: Enter the model number of the ChromeOS device for which you want to create the recovery image.

Insert USB Stick: Insert a USB stick with sufficient storage capacity (at least 4GB).

Download and Create: Follow the on-screen instructions in the utility to download the correct recovery image and create the bootable USB stick.

This process will prepare a USB stick that can be used to recover or reinstall ChromeOS on a device that is not functioning properly.

References:

Recover your Chromebook: https://support.google.com/chromebook/answer/1080595?hl=en

To deploy a Progressive Web Application (PWA) to all managed user accounts, follow these steps in the Google Admin console:

Sign in to Google Admin console: Use your administrator credentials to access the console.

Navigate to Device Management: Go to Devices > Chrome > Settings > Apps & extensions.

Select User or Group: Choose the top-level organizational unit or a specific group to apply the PWA deployment.

Add by URL: Click on the yellow "+" icon and select "Add by URL."

Enter PWA URL: Paste the URL of the PWA you want to deploy.

Configure Installation Policy: Select "Force install" to ensure the PWA is automatically installed for all users within the selected scope.

This method allows you to centrally manage and deploy PWAs across your organization, making them easily accessible to users on their ChromeOS devices.

To initiate a remote desktop session to a ChromeOS device using the Google Admin console, follow these steps:

Sign in to Google Admin console: Use your administrator credentials.

Navigate to Devices: Go to Devices > Chrome > Devices.

Locate the Device: Find the device you want to connect to using its serial number or other identifying information.

Start Remote Desktop Session: Click on the device and select "Remote desktop." This will send a connection request to the user, who must accept it before the session can start.

The principle of least privilege dictates that users should only have the minimum access necessary to perform their job functions. This applies to super admins as well. Using a separate user account for daily activities reduces the risk of accidental misconfiguration or unauthorized changes due to the elevated privileges associated with the super admin role.

Security: By using a separate account, super admins limit the potential attack surface in case their regular account is compromised.

Accountability: It's easier to track actions and changes when different accounts are used for different purposes.

Recovery: If the super admin account is locked or disabled, having a separate account allows for easier recovery.

The "Chrome Release Notes Support" page is the official resource for detailed information about new features, security updates, and bug fixes in each ChromeOS version. It's specifically designed to keep administrators and users informed about changes.

Why other options are incorrect:

A (Support ticket): While Google support can help, it's not the most efficient way to access release notes.

B (YouTube): Unofficial sources may not be accurate or complete.

C (chrome://updates): This only shows the update status of the browser, not detailed release notes.

To assist your CTO in reviewing the documentation on changes each new version of ChromeOS has, you should direct them to the official Chrome Release Notes page. Here’s how you can guide them:

Open a web browser and navigate to the official Chrome Releases blog.

On this page, you can find detailed release notes for each new version of ChromeOS. These notes include information on new features, security updates, bug fixes, and more.

The release notes are categorized by channel (Stable, Beta, Dev) and provide a comprehensive overview of what has changed in each update.

For example, the Stable Channel Update for ChromeOS / ChromeOS Flex provides details on the latest stable version updates1.

References:The Chrome Releases blog is the official source for release notes and update information for ChromeOS1. It is regularly updated by Google and is the best place to find detailed documentation on the changes included in each new version of ChromeOS.

To prevent a ChromeOS device from shutting down while idling on the sign-in screen, you need to adjust the power management settings. This can be done through the following steps:

Go to the Google Admin console.

Navigate to Device Management > Chrome Management > Device Settings.

Find the Power management section and locate the setting that controls idle behavior on the sign-in screen.

Adjust the setting to prevent shutdown during idle periods.

Option A is incorrect because idle settings primarily control screen dimming and sleep behavior.

Option B is incorrect because user experience settings generally focus on visual and interaction aspects, not power management.

Option C is incorrect because there isn't a specific "Allow shutdown" setting in ChromeOS device settings.

To set up TLS (or SSL) inspection for web filtering on ChromeOS devices, you need to follow these steps:

Configure Hostname Allowlist: Create an allowlist of hostnames (e.g., *.google.com, *[invalid URL removed]) that should bypass TLS inspection. This ensures that essential services like Google services and your own domain can function properly.

Set up TLS Certificate: Obtain the required TLS/SSL certificate from your web filter provider and install it on your web filter. ChromeOS devices need this certificate to establish a secure connection with the web filter for TLS inspection.

Verify TLS Inspection: Once the configuration is in place, test and verify that TLS inspection is working as expected. This involves checking if the web filter can correctly intercept and decrypt HTTPS traffic for websites not on the allowlist.

Why other options are not correct:

Option B: While reaching out to Google Workspace Security and Compliance can be helpful, it's not the primary step in setting up TLS inspection. The configuration needs to be done on the web filter and ChromeOS devices.

Option C: Transparent proxies are generally not recommended for ChromeOS devices as they can interfere with certain functionalities. While it might work with an allowlist for Google domains, it's not the best practice.

Option D: ChromeOS devices do not come preconfigured to adhere to company TLS inspection. This configuration needs to be set up explicitly by the administrator.

References:

About TLS (or SSL) inspection on ChromeOS devices: https://support.google.com/chrome/a/answer/3504942

Verify TLS (or SSL) inspection works: https://support.google.com/chrome/a/answer/3504943

To view the number and type of ChromeOS upgrades purchased and in use, administrators should check the "Subscriptions" section in the billing area of the Google Admin console. This section provides a clear overview of the organization's ChromeOS upgrade subscriptions and usage.

Other options are incorrect because they don't directly provide information about ChromeOS upgrade subscriptions:

Option A (Verify upgrades on devices page): Shows upgrades on individual devices, not the overall purchase and usage.

Option C (Contact partner to verify): Unnecessary if the information is readily available in the Admin console.

Option D (Check reports page for upgrades): Might provide some usage data, but not the purchase details.

References:

Sign in to your Admin console: https://support.google.com/chrome/a/answer/182076?hl=en

Generate a ZTE pre-provision enrollment token for your specified device OU: This token associates devices with the specific organizational unit (OU) during enrollment, allowing for easier management and policy application.

Give the company domain name to your Chrome Partner to enable ZTF: This enables the Zero-Touch Framework, allowing devices to be automatically enrolled as soon as they connect to the internet.

Why other options are incorrect:

C (Generate token for root OU): While possible, it's not ideal as it doesn't allow for granular control over different device groups.

D (Generate token for user OU): Zero-Touch Enrollment is specifically for devices, not users.

E (Use dedicated admin account): While recommended for security, it's not a mandatory step for ZTE.