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CAD Certified Application Developer - ServiceNow Questions and Answers

Questions 4

Which one of the following client-side scripts apply to Record Producers?

Options:

A.

Catalog Client Scripts and Catalog UI Policies

B.

UI Scripts and UI Actions

C.

UI Scripts and Record Producer Scripts

D.

Client Scripts and UI Policies

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Questions 5

Which of the following is true for the Application Picker and Application Scope?

Options:

A.

Selecting application from the Application Picker does not set the Application Scope.

B.

Selecting Global in the Application Picker sets the Application Scope to incident

C.

Global is a reserved application which does not appear in the Application Picker

D.

Selecting an application from the Application Picker sets the Application Scope

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Questions 6

Which ATF test step is used to set up a specific user profile for testing purposes?

Options:

A.

Impersonation

B.

Create a role

C.

Create a user

D.

Create a group

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Questions 7

Which one of the following is true for a table with the “Allow configuration” Application Access option selected?

Options:

A.

Only the in scope application’s scripts can create Business Rules for the table

B.

Any user with the application’s user role can modify the application’s scripts

C.

Out of scope applications can create Business Rules for the table

D.

Out of scope applications can add new tables to the scoped application

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Questions 8

What Module Link type is used to access an Application Properties page?

Options:

A.

URL (from Arguments)

B.

HTML (from Arguments)

C.

Script (from Arguments)

D.

Single Record

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Questions 9

When building an extended table from a base table, which fields do you need to create?

Choose 2 answers

Options:

A.

The reference fields for the base table.

B.

The fields that are not in the base table

C.

The mandatory fields for the base table

D.

The fields that are specific to the extended table

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Questions 10

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.

Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

B.

On the Tag field, select Special Handling from the choice list

C.

On the Special Handling field check the box

D.

Click on the Context menu, select Add Tact, type Special Handling. press enter

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Questions 11

What module do you use to access the reports that are available to you?

Options:

A.

Reports > Overview

B.

Reports > View / Run

C.

Self-Service > My Dashboards

D.

Reports > Homepage

E.

Self-Service > My Reports

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Questions 12

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

Options:

A.

On State column title, right-click select Filter Out > Resolved

B.

On the list of records, locate and right-click on the Resolved value, select Exclude

C.

Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

D.

On the list of records, locate and right-click on the Resolved value, select Filter Out

E.

On Search, select State, type not Resolved, press enter

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Questions 13

Which one of the following is NOT required to link a ServiceNow application to a Git repository?

Options:

A.

Password

B.

URL

C.

User name

D.

Application name

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Questions 14

Which one of the following is NOT a UI Action type?

Options:

A.

List choice

B.

Form button

C.

List banner button

D.

Form choice

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Questions 15

What are the ways to designate data tables when Guided Application Creator (GAC)?

Choose 3 answers

Options:

A.

Upload an existing PDF

B.

Create a new table on the platform

C.

Use an existing table on the platform

D.

Upload an existing spreadsheet

E.

Upload an existing word processing document.

F.

Use a freeform database

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Questions 16

What is the best practice related to using the Default Update Set for moving customizations between instances?

Options:

A.

Submit Default update set to application repository

B.

You should not use the Default Update sets for moving between instances

C.

Keep Default update set to maximum of 20 records, for troubleshooting purposes

D.

Merge Default update sets before moving between instances

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Questions 17

When creating an application through the Guided Application Creator, what are the options for creating a table?

Choose 3 answers

Options:

A.

Extend a table

B.

Link to external tables

C.

Upload a spreadsheet

D.

Create a table from a template

E.

Use APIs

F.

Run import jobs

G.

Create a table from scratch

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Questions 18

What do you install when you want to add applications or functionality within your development instance?

Options:

A.

Patch

B.

Updated Pack

C.

App Package

D.

Plugin

E.

App Updated Set

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Questions 19

An administrator creates "customer_table_adminH and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

Options:

A.

customer all

B.

customer.field

C.

customer.*

D.

customer.none

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Questions 20

How does ServiceNow match inbound email to existing records?

Options:

A.

Watermark

B.

Record link

C.

Subject line

D.

sys_id

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Questions 21

Access Control debug information identification whether each element of an Access Control granted of denied access. The elements of an Access Control evaluated?

Options:

A.

Conditions, Script, Roles

B.

Script, Conditions, Roles

C.

Conditions, Roles, Script

D.

Roles, Conditions, Script

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Questions 22

When evaluating Access Controls, ServiceNow searches and evaluates:

Options:

A.

Only for matches on the current table

B.

Only for matches on the current field

C.

From the most specific match to the most generic match

D.

From the most generic match to the most specific match

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Questions 23

If the Create module field is selected when creating a table, what is the new module’s default behavior?

Options:

A.

Open an empty form so new records can be created

B.

Open a link to a wiki article with instructions on how to customize the behavior of the new module

C.

Display an empty homepage for the application

D.

Display a list of all records from the table

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Questions 24

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Options:

A.

Process Automation > Workflow Editor

B.

Process Automation > Active Flows

C.

Process Automation > Process Flow

D.

Process Automation > Flow Designer

E.

Process Automation > Flow Administration

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Questions 25

Which database operations can be controlled with Access Control?

Choose 2 answers

Options:

A.

Execute

B.

Create

C.

Update

D.

Query

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Questions 26

Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer UI for a user rather than the ServiceNow form UI?

Options:

A.

Content Page

B.

Script (from Arguments)

C.

URL (from Arguments)

D.

HTML (from Arguments)

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Questions 27

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

Options:

A.

System Properties > Email > Settings

B.

User Preferences > Email > Notifications

C.

System Notification > Email > Notifications

D.

Click Gear > Notifications > New

E.

Administration > Notification Overview

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Questions 28

Which business requirements and process(es) should be documented as part of the application development plan?

Choose 4 answers

Options:

A.

Data input/output

B.

Business problem

C.

Project schedule

D.

Process steps

E.

Database capacity

F.

Users/stakeholders

G.

Available licenses

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Questions 29

What are Application Files in a ServiceNow application?

Options:

A.

XML exports of an application's Update Set.

B.

CSV files containing data imported into an application.

C.

ServiceNow artifacts comprising an application.

D.

An XML export of an application's table records.

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Questions 30

a. To replace outdated, inadequate, custom business applications and processes

b. To extend service delivery and management to all enterprise departments

c. To allow users full access to all ServiceNow tables, records, and fields

d. To extend the value of ServiceNow

Options:

A.

a, b, and c

B.

a, b, c, and d

C.

b, c, and d

D.

a, b, and d

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Questions 31

Which one of the following is true for a Script Include with a Protection Policy value of Protected?

Options:

A.

Any user with the protected_edit role can see and edit the Script Include

B.

The Protection policy option can only be enabled by a user with the admin role

C.

The Protection Policy is applied only if the glide.app.apply_protection system property value is true

D.

The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store

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Questions 32

When configuring a module, what does the Override application menu roles configuration option do?

Options:

A.

Users with the module role but without access to the application menu access the module

B.

Self-Service users can access the module even though they do not have roles

C.

Admin is given access to the module even if Access Controls would ordinarily prevent access

D.

Users with access to the application menu can see the module even if they don’t have the module role

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Questions 33

For Application Access there is a configuration option called Allow access to this table via web services. Which one of the following statements is true when this option is selected?

Options:

A.

This option restricts the ability to delete records via web services but records can always be read

B.

The user performing the query via web services must have the correct permissions to access the table's records

C.

Even when not selected, users with the correct permissions can use web services to access the table's records

D.

This option restricts access only to SOAP web services but does not apply to REST

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Questions 34

How can an application link to a repository behind a firewall?

Options:

A.

This option is not supported.

B.

Link an application to source control through a MID Server.

C.

Link an application to source control through an access token.

D.

Link an application to source control with multi-factor authentication.

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Questions 35

Here is an example of the criteria set for a knowledge base:

• Companies: ACME North America

• Departments: HR

• Groups: ACME Managers

• Match All: Yes

In this example, what users would have access to this knowledge base?

Options:

A.

Employees of ACME North America, who are members of HR Department or the ACME Managers group

B.

Members of the ACME Manager group, who are also members of HR Department and part of ACME North America

C.

Members of the ACME Managers group, and HR department, regardless of geography

D.

Users which are members of either ACME North America, or HR Department or ACME Managers group

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Questions 36

Which options are strategies for debugging client-side scripts?

Choose 2 answers

Options:

A.

gs.addErrorMessage()

B.

g_form.addInfoMessage()

C.

jslog()

D.

gs.log()

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Questions 37

Which one of the following is NOT a method used for logging messages in a server-side script for a privately- scoped application?

Options:

A.

gs.log()

B.

gs.error()

C.

gs.warn()

D.

gs.debug()

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Questions 38

When creating an application through the Guided Application Creator, what are the options for creating a table? (Choose 3 answers)

Options:

A.

Use API calls

B.

Create a table from scratch

C.

Extend a table

D.

Upload a spreadsheet

E.

Create a table from a template

F.

Link to external tables

G.

Run import jobs

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Questions 39

Which one of the following is true regarding Application Scope?

Options:

A.

All applications are automatically part of the Global scope

B.

Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts

C.

Any developer can edit any application

D.

Developers can choose the prefix for a scope’s namespace

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Questions 40

For your implementation the following tables are extended from each other:

• Incident table is extended from Task table

• Super Incident table is extended from Incident table

In this situation, which table(s) are Parent. Child and Base tables?

Choose 5 answers

Options:

A.

Incident table is a Child table

B.

Incident table is a Parent table

C.

Task table is a Child table

D.

Super Incident table is a Child table

E.

Super Incident table is a Parent table

F.

Task table is a Base table

G.

Task table is a Parent table

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Questions 41

Which allows the creation of a task-based record from Service Catalog?

Options:

A.

UI Builder

B.

Flow Designer

C.

Assignment Rule

D.

Record Producers

E.

Ul Actions

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Questions 42

On what part of the ServiceNow instance, would you find the option to Impersonate User?

Options:

A.

User Menu

B.

Content Frame

C.

Application Navigator

D.

Module

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Questions 43

Which of the following CANNOT be debugged using the Field Watcher?

Options:

A.

Business Rules

B.

Script Includes

C.

Client Scripts

D.

Access Controls

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Questions 44

Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer UI for a user rather than the ServiceNow form UI?

Options:

A.

URL (from Arguments:)

B.

HTML (from Arguments:)

C.

Script (from Arguments:)

D.

Content Page

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Questions 45

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

Options:

A.

Reference

B.

Lookup

C.

Preview

D.

Quickview

E.

Drilldown

F.

Snapshot

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Questions 46

For Application Access, there is a configuration option called "Allow access to this table via web services." Which one of the following statements is true when this option is selected?

Options:

A.

Even when not selected, users with the correct permissions can use web services to access the table's records.

B.

The user performing the query via web services must have the correct permissions to access the table's records.

C.

This option restricts access only to SOAP web services but does not apply to REST.

D.

This option restricts the ability to delete records via web services, but records can always be read.

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Questions 47

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Options:

A.

Import sets

B.

Update sets

C.

Transform maps

D.

System dictionaries

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Questions 48

How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application’s data tables?

Options:

A.

You must create Access Controls to prevent all other application scopes from creating configuration records on an application’s data tables rather than using Application Access

B.

Set the Accessible from field value to All application scopes and de-select the Can create option

C.

Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option

D.

Set the Accessible from field value to This application scope only

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Questions 49

In a Business Rule, which one of the following returns the sys_id of the currently logged in user?

Options:

A.

g_form getUserID()

B.

g_form getUserSysy

C.

gs.getUserSysID()

D.

gs.getUserID()

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Questions 50

What field type would you select if you want to query records from another table on a form?

Options:

A.

Use the Date field type.

B.

Use the Phone Number field type.

C.

Use the String field type.

D.

Use the Reference field type.

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Questions 51

What are some of the benefits of extending an existing table such as the Task table when creating a new application?

a)You can repurpose existing fields by simply changing the label.

b)Use existing fields with no modifications.

c)Existing logic from the parent table will be automatically applied to the new table.

d)All of the parent table records are copied to the new table.

Options:

A.

a, b, c, and d

B.

a and b

C.

b and c

D.

a, b, and c

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Questions 52

As administrator, what must you do to access features of High Security Settings?

Options:

A.

Add security_admin role to your user account

B.

Use System Administration > Elevate Roles module

C.

Select Elevate Roles

D.

Impersonate Security Admin

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Questions 53

Which one of the following is a benefit of creating an Application Properties page for each application you develop?

Options:

A.

An Application Properties page is a common landing page for an application.

B.

Application users know to go to the Application Properties page to change the appearance of an application.

C.

Application Properties allow a developer to override the application properties inherited from ServiceNow.

D.

Application Properties allow a developer or admin to make changes to an application's behavior without modifying application artifacts.

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Questions 54

Identify the incorrect statement about Delegated Development in ServiceNow.

Options:

A.

Administrators can grant non-admin users the ability to develop global applications.

B.

Administrators can specify which application file types the developer can access.

C.

Administrators can grant the developer access to script fields.

D.

Administrators can grant the developer access to security records.

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Questions 55

What are the features of Flow Designer?

Choose 3 answers

Options:

A.

Add stages to a flow

B.

Call a flow from another flow or subflow

C.

Test a flow using the "Run as" feature

D.

Support Java Scripting code to test conditions that trigger the flow. Eg Run a flow from a Catalog item

E.

Perform form field data validation at client side

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Questions 56

In an Email Notification, which one of the following is NOT true for the Weight field?

Options:

A.

Only Notifications with the highest weight for the same record and recipients are sent

B.

A Weight value of zero means that no email should be sent

C.

The Weight value defaults to zero

D.

A Weight value of zero means the Notification is always sent when the Notification’s When to send criteria is met

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Questions 57

What do you click when you have made modifications to your report, and you want to see the results without saving?

Options:

A.

Execute

B.

Preview

C.

Run

D.

Test

E.

Try it

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Questions 58

Which framework can automatically populate values for the Priority and Category fields based on the Short description field value?

Options:

A.

Action

B.

Assignment Rule

C.

Predictive Intelligence

D.

CSDM

E.

Ul Policy

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Questions 59

What plugin enables the Guided Application Creator?

Options:

A.

com.glide.sn-guided-app-creator

B.

com.glide.service_creator

C.

com.glide.snc.apps_creator

D.

com.snc.apps_creator_template

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Questions 60

Client-side scripts manage what?

Options:

A.

Forms and Forms Fields

B.

Playbook access

C.

Database and backend

D.

User access

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Questions 61

What is the Endpoint when configuring a REST Message?

Options:

A.

The URI of the data to be accessed, queried, or modified

B.

The provider response indicates there is no data to send back

C.

The URI of the Webserver

D.

The command to the REST script to stop execution

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Questions 62

Which of the following is an available feature in Studio?

Choose 2 answers

Options:

A.

Push to external source control

B.

Search branch

C.

Merge branches

D.

Push to update set

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Questions 63

What ServiceNow feature allows you to include data from a secondary related table on a report?

Options:

A.

Outer Join

B.

SQL

C.

Dot Walking

D.

Joins

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Questions 64

Once an application is ready to share, which of the following methods of publishing are supported by ServiceNow? (Choose 3 answers)

Options:

A.

Publish to a spreadsheet

B.

Publish to an application repository

C.

Publish to the ServiceNow Store

D.

Publish to a local USB device

E.

Publish to an update set

F.

Publish to a local drive

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Questions 65

What is the REST API Explorer used to do?

Options:

A.

Practice using REST to interact with public data providers

B.

Find resources on the web for learning about REST

C.

Convert SOAP Message functions to REST methods

D.

Create sample code for sending REST requests to ServiceNow

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Questions 66

Which of the following objects does a Display Business Rule NOT have access to?

Options:

A.

previous

B.

GlideSystem

C.

g_scratchpad

D.

current

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Questions 67

In a privately-scoped application, which methods are used for logging messages in server-side scripts? (Choose 2 answers)

Options:

A.

gs.log()

B.

gs.error()

C.

gs.debug()

D.

gs.logError()

E.

gs.info()

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Questions 68

Which one of the following is true for the Application Picker?

Options:

A.

All custom application scope and the Global scope appear in the Application Picker

B.

All applications in ServiceNow, including baseline applications like Incident, appear in the Application Picker

C.

Only custom applications appear in the Application Picker

D.

Only downloaded applications appear in the Application Picker

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Questions 69

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Options:

A.

Knowledge

B.

SharePoml

C.

Stack Overflow

D.

ServiceNow Wiki

E.

Knowledge NoW

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Questions 70

Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? (Choose two.)

Options:

A.

source_control

B.

source_control_admin

C.

admin

D.

git_admin

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Questions 71

Which of the following are configured in an Email Notification?

a)Who will receive the notification.

b)What content will be in the notification.

c)When to send the notification.

d)How to send the notification.

Options:

A.

a, b and c

B.

a, b, and d

C.

b, c and d

D.

a, c and d

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Questions 72

Identify the ways an application can respond to an Event generated by the gs.eventQueue() method. (Choose 2 answers)

Options:

A.

UI Policy

B.

Email Notification

C.

Client Script

D.

Scheduled Script Execution (Scheduled Job)

E.

Script Action

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Questions 73

In a privately-scoped application, which methods are used for logging messages in server-side scripts?

Choose 2 answers

Options:

A.

gs.debug()

B.

gs.logError()

C.

gs.error()

D.

gs.warn()

E.

gs.log()

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Questions 74

Which of the following statements does NOT apply when extending an existing table?

Options:

A.

The parent table’s Access Controls are evaluated when determining access to the new table’s records and fields

B.

The new table inherits the functionality built into the parent table

C.

The new table inherits all of the fields from the parent table

D.

You must script and configure all required behaviors

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Questions 75

A scoped application containing Flow Designer content dedicated to a particular application is called a(n):

Options:

A.

Spoke

B.

Bundle

C.

Action

D.

Flow

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Questions 76

Which one of the following is the baseline behavior of a table in a privately-scoped application?

Options:

A.

The table and its data are not accessible using web services

B.

Any Business Rule can read, write, delete, and update from the table

C.

Only artifacts in the table’s application can read from the table

D.

All application scopes can read from the table

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Exam Code: CAD
Exam Name: Certified Application Developer - ServiceNow
Last Update: Apr 2, 2025
Questions: 254
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