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CAD Certified Application Developer - ServiceNow Questions and Answers

Questions 4

Which of the following is NOT supported by Flow Designer?

Options:

A.

Call a subflow from a flow

B.

Test a flow with rollback

C.

Use Delegated Developer

D.

Run a flow from a MetricBase Trigger

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Questions 5

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Options:

A.

Process Automation > Workflow Editor

B.

Process Automation > Active Flows

C.

Process Automation > Process Flow

D.

Process Automation > Flow Designer

E.

Process Automation > Flow Administration

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Questions 6

What is the Event Registry?

Options:

A.

A table containing a record for every Event known to the ServiceNow system which allows ServiceNow to react when Events are generated

B.

A Workflow which is launched every time an Event is generated; used to debug Events

C.

The method used in server side scripts to generate Events and pass parameters

D.

The Event Log which lists all Events that have been generated

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Questions 7

Which of the following is NOT a way to install an application on a ServiceNow instance?

Options:

A.

Install an application from the Application Repository

B.

Select the Copy button on the application record

C.

Download and install an application from the ServiceNow Share web site

D.

Download and install a third-party application from the ServiceNow Store

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Questions 8

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Options:

A.

Import sets

B.

Update sets

C.

Transform maps

D.

System dictionaries

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Questions 9

Which one of the following is NOT true for Modules?

Options:

A.

Access to Modules is controlled with roles

B.

Modules open content pages

C.

Every Module must be associated with a table

D.

Every Module must be part of an Application Menu

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Questions 10

Application developers can specify which ServiceNow page a user sees after submitting a new record using the Record Producer Ul. How is the page specified?

Options:

A.

Write an after Business Rule script for the Record Producer's table: window.redirect = "";

B.

Create an application property to store the URL

C.

Write a script in the Record Producer's Script field: producer.redirect = "";

D.

Configure the page in the Module that opens the Record Producer Ul

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Questions 11

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.

Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

B.

On the Tag field, select Special Handling from the choice list

C.

On the Special Handling field check the box

D.

Click on the Context menu, select Add Tact, type Special Handling. press enter

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Questions 12

When designing and creating a form, what do you create to organize fields on a form?

Options:

A.

Related lists

B.

Tabs

C.

Sections

D.

Buttons

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Questions 13

Assume a table called table exists and contains 3 fields: field1. field2, field3. Examine the Access Control list for table:

table.None read Access Control for users with the admin and itil roles

table. * read Access Control for users with the admin role

table. field3 read Access Control for users with the itil role

Which field or fields can a user with the itil role read?

Options:

A.

field1, field2. andfield3

B.

field3 only

C.

field 1 andfield3

D.

All fields except field3

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Questions 14

What are the ways to designate data tables when Guided Application Creator (GAC)?

Choose 3 answers

Options:

A.

Upload an existing PDF

B.

Create a new table on the platform

C.

Use an existing table on the platform

D.

Upload an existing spreadsheet

E.

Upload an existing word processing document.

F.

Use a freeform database

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Questions 15

How is access to Application Menus and Modules controlled?

Options:

A.

Access Controls

B.

Application Rules

C.

Client Scripts

D.

Roles

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Questions 16

When a custom table is created, which access control rules are automatically created?

Choose 4 answers

Options:

A.

update

B.

read

C.

execute

D.

create

E.

delete

F.

write

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Questions 17

Which one of the following database operations cannot be controlled with Application Access?

Options:

A.

Update

B.

Delete

C.

Create

D.

Query

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Questions 18

Which tables are available by default in a ServiceNow instance?

Choose 3 answers

Options:

A.

Task

B.

Item

C.

User

D.

Incident

E.

Issue

F.

Project

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Questions 19

What module do you use to access the reports that are available to you?

Options:

A.

Reports > Overview

B.

Reports > View / Run

C.

Self-Service > My Dashboards

D.

Reports > Homepage

E.

Self-Service > My Reports

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Questions 20

When a selecting a data type for a field that will be displayed on a form, which of the following statements is NOT correct?

Options:

A.

Use the Choice data type to limit options in a field

B.

Use the Data data type to enter the date and time of day.

C.

Use the Phone Number data type to automate phone number data validation.

D.

Use the string data type for a free-form text field.

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Questions 21

What section on the Notes tab, shows the history of the work documented on the record?

Options:

A.

Journal

B.

Activity Stream

C.

Diary

D.

Timeline

E.

Audit Log

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Questions 22

Is it possible to change an application's scope?

Options:

A.

Yes, but only from global scope to private scope

B.

Yes it's possible.

C.

No, it's not possible.

D.

Yes. but only from private scope to global scope

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Questions 23

Which of the following objects does a Display Business Rule NOT have access to?

Options:

A.

previous

B.

GlideSystem

C.

g_scratchpad

D.

current

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Questions 24

For your implementation the following tables are extended from each other:

• Incident table is extended from Task table

• Super Incident table is extended from Incident table

In this situation, which table(s) are Parent. Child and Base tables?

Choose 5 answers

Options:

A.

Incident table is a Child table

B.

Incident table is a Parent table

C.

Task table is a Child table

D.

Super Incident table is a Child table

E.

Super Incident table is a Parent table

F.

Task table is a Base table

G.

Task table is a Parent table

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Questions 25

What tool is used to import data from various data sources, and map that data into ServiceNow tables?

Options:

A.

Transform Set

B.

Import Set

C.

Data Pack

D.

Update Set

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Questions 26

Which one of the following is true?

Options:

A.

A UI Policy’s Actions execute before the UI Policy’s Scripts

B.

The execution order for a UI Policy’s Scripts and Actions is determined at runtime

C.

A UI Policy’s Scripts execute before the UI Policy’s Actions

D.

A UI Policy’s Actions and Scripts execute at the same time

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Questions 27

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Options:

A.

Task Escalation Clock

B.

Business Time Remaining

C.

Inactivity Monitor

D.

Service Level Agreements

E.

Response Time Clock

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Questions 28

Which one of the following is the baseline behavior of a table in a privately-scoped application?

Options:

A.

The table and its data are not accessible using web services

B.

Any Business Rule can read, write, delete, and update from the table

C.

Only artifacts in the table’s application can read from the table

D.

All application scopes can read from the table

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Questions 29

In an Email Notification, which one of the following is NOT true for the Weight field?

Options:

A.

Only Notifications with the highest weight for the same record and recipients are sent

B.

A Weight value of zero means that no email should be sent

C.

The Weight value defaults to zero

D.

A Weight value of zero means the Notification is always sent when the Notification’s When to send criteria is met

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Questions 30

There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.

Options:

A.

Identify the table

B.

Script the function(s)

C.

Create a class

D.

Create a prototype object from the new class

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Questions 31

Which one of the following is true for the Application Picker?

Options:

A.

All custom application scope and the Global scope appear in the Application Picker

B.

All applications in ServiceNow, including baseline applications like Incident, appear in the Application Picker

C.

Only custom applications appear in the Application Picker

D.

Only downloaded applications appear in the Application Picker

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Questions 32

When creating an application through the Guided Application Creator, which of the following is NOT an option for creating a table?

Options:

A.

Upload spreadsheet

B.

Create table from template

C.

Extend a table

D.

Create table from scratch

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Questions 33

Here is an example of the criteria set for a knowledge base:

• Companies: ACME North America

• Departments: HR

• Groups: ACME Managers

• Match All: Yes

In this example, what users would have access to this knowledge base?

Options:

A.

Employees of ACME North America, who are members of HR Department or the ACME Managers group

B.

Members of the ACME Manager group, who are also members of HR Department and part of ACME North America

C.

Members of the ACME Managers group, and HR department, regardless of geography

D.

Users which are members of either ACME North America, or HR Department or ACME Managers group

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Questions 34

Client-side scripts manage what?

Options:

A.

Forms and Forms Fields

B.

Playbook access

C.

Database and backend

D.

User access

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Questions 35

Which testing framework is used to test ServiceNow Applications?

Options:

A.

Automated Test Framework (ATF)

B.

Selenium

C.

Test Driven Framework (TDF)

D.

Junit

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Questions 36

What is the name of the string that displays filter criteria?

Options:

A.

Breadcrumb

B.

Choice

C.

Menu

D.

Topic

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Questions 37

ServiceNow contains a resource which provides the following:

• A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

• A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.

Common Services Data Model (CSDM)

B.

Configuration Management Database (CMDB)

C.

Information Technology Service Management (ITSM)

D.

Information Technology Infrastructure Library (ITIL)

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Questions 38

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Options:

A.

ServiceNow Messenger

B.

Knowledge Chat

C.

Virtual Agent

D.

Now Support

E.

Agent Workspace

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Questions 39

Can inherited fields be deleted from a table?

Options:

A.

Yes, select the red X in the left-most column in the table definition.

B.

Yes, but only if they are text fields.

C.

No, inherited fields cannot be deleted from a child table.

D.

Yes, but only if there has never been any saved field data.

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Questions 40

Which of the following is true for the Application Picker and Application Scope?

Options:

A.

Selecting application from the Application Picker does not set the Application Scope.

B.

Selecting Global in the Application Picker sets the Application Scope to incident

C.

Global is a reserved application which does not appear in the Application Picker

D.

Selecting an application from the Application Picker sets the Application Scope

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Questions 41

What are three ServiceNow table creation methods? (Choose three.)

Options:

A.

Using legacy Workflows

B.

Upload and turn a spreadsheet into a custom table

C.

Using Flow Designer

D.

Use the Now Experience Table Creator

E.

Extend a table

F.

Create a custom table

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Questions 42

In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

Options:

A.

Data Pill

B.

Field Icon

C.

Field Value

D.

Data Trigger

E.

Data Element

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Questions 43

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

Options:

A.

Scheduled Reports, a custom snapshot table, and a Projection report

B.

Scheduled Reports and Excel

C.

Key Performance Indicators

D.

Performance Analytics

E.

Scheduled Reports a custom snapshot table and a Trend report

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Questions 44

Which of the following methods prints a message on a blue background to the top of the current form by default?

Options:

A.

g_form.addInfoMsg()

B.

g_form.addInfoMessage()

C.

g_form.showFieldMessage()

D.

g_form.showFieldMsg()

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Questions 45

Modules must have a Link type. Which one of the following is a list of Link types?

Options:

A.

List of Records, Separator, Catalog Type, Roles

B.

Assessment, List of Records, Separator, Timeline Page

C.

List of Records, Content Page, Order, URL (from arguments:)

D.

Assessment, List of Records, Content Page, Roles

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Questions 46

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

Options:

A.

On State column title, right-click select Filter Out > Resolved

B.

On the list of records, locate and right-click on the Resolved value, select Exclude

C.

Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

D.

On the list of records, locate and right-click on the Resolved value, select Filter Out

E.

On Search, select State, type not Resolved, press enter

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Questions 47

The task table is an example of which of the following?

Choose 2 answers

Options:

A.

Legacy class

B.

Child class

C.

Base class

D.

Parent class

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Questions 48

Which one of the following is NOT an example of when an application might use a Scheduled Script Execution (Scheduled Job)?

Options:

A.

The application needs to send weekly email reminders to requestors for all records on a table

B.

The application needs to run a clean up script on the last day of every month

C.

The application needs to query the database every day to look for unassigned records

D.

The application needs to run a client-side script at the same time every day

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Questions 49

Which set of steps is used to import spreadsheet data into a ServiceNow table?

Options:

A.

Define Data Source, Select Transform Map, Run Transform Load Data.

B.

Create Transform Map.

C.

Run Transform Select Import Set, Select Transform Map.

D.

Run Transform Select Data Source. Schedule Transform

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Questions 50

Which of the following are true for reports in ServiceNow? (Choose three.)

Options:

A.

Any user can see any report shared with them.

B.

Can be a graphical representation of data.

C.

All users can generate reports on any table.

D.

Can be run on demand by authorized users.

E.

Can be scheduled to be run and distributed by email.

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Questions 51

Which method call returns true only if the currently logged in user has the catalog_admin role and in no other case?

Options:

A.

g_user.hasRole(‘catalog_admin’)

B.

g_user.hasRoleExactly(‘catalog_admin’)

C.

g_user.hasRoleOnly(‘catalog_admin’)

D.

g_user.hasRoleFromList(‘catalog_admin’)

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Questions 52

Which of the following statements is true about Guided Application Creator?

Options:

A.

The global scope option is turned on by default

B.

A scope application user role is automatically created

C.

Default access controls are automatically created

D.

The welcome screen appears every time a new application is created

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Questions 53

What is the best practice related to using the Default Update Set for moving customizations between instances?

Options:

A.

Submit Default update set to application repository

B.

You should not use the Default Update sets for moving between instances

C.

Keep Default update set to maximum of 20 records, for troubleshooting purposes

D.

Merge Default update sets before moving between instances

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Questions 54

What are examples of Ul Actions relating to forms?

Choose 3 answers

Options:

A.

Form Buttons

B.

Form Context Menu

C.

Form Columns

D.

Form View

E.

Form Links

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Questions 55

Which of the following methods are useful in Access Control scripts?

Options:

A.

g_user.hasRole() and current.isNewRecord()

B.

gs.hasRole() and current.isNewRecord()

C.

g_user.hasRole() and current.isNew()

D.

gs.hasRole() and current.isNew()

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Questions 56

What is the ServiceNow App Repository?

Options:

A.

A Request table

B.

Another name for update sets

C.

A database containing ServiceNow apps

D.

A collection of files in a Git database

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Questions 57

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

Options:

A.

Roles

B.

Groups

C.

Categories

D.

User Criteria

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Questions 58

Which class is NOT part of the Client side scoped APIs?

Options:

A.

GuideDialogWindow

B.

GuideAjex

C.

GuideRecord

D.

GuideForm

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Questions 59

Which of the following is NOT a trigger type in Flow Designer?

Options:

A.

Outbound Email

B.

Application

C.

Record

D.

Schedule

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Questions 60

Which items are valid UI Action types in ServiceNow? (Choose 3 answers)

Options:

A.

List banner button

B.

Workflow action

C.

Form button

D.

List choice

E.

Form choice

F.

Record navigation button

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Questions 61

When configuring a REST Message, the Endpoint is:

Options:

A.

The commands to the REST script to stop execution

B.

The URI of the data to be accessed, queried, or modified

C.

Information about the format of the returned data

D.

The response from the provider indicating there is no data to send back

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Questions 62

Which of the following statements must evaluate to true for a user to pass an Access Control?

Choose 3 answers

Options:

A.

Other matching Access Controls for the records evaluate to true.

B.

Conditions configured in the Access Control must evaluate to true.

C.

The user must be granted access through a business rule.

D.

The user has one of the roles specified in the Required roles related list.

E.

Scripts configured in the Access Control must evaluate to true.

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Questions 63

Which one of the following is part of the client-side scripting API?

Options:

A.

workflow.scratchpad

B.

GlideUser object (g_user)

C.

current and previous objects

D.

GlideSystem object (gs)

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Exam Code: CAD
Exam Name: Certified Application Developer - ServiceNow
Last Update: Feb 18, 2025
Questions: 254
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