C_S4CSV_2308 SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Questions and Answers

A strategy plan

A multiple counter plan

A time-based single cycle plan

A performance-based single cycle plan

Countries where business processes will run

Scope extensions

Public sector processes

Pre-defined scenario bundles

The total quotation amount is calculated based on the time and material information entered in the quotation.

The total capacity requirements are calculated based on the time and material information entered in the quotation.

The total available to promise (ATP) quantity is calculated based on the quantities entered for all quotation items.

The total quotation amount is calculated based on the fixed price that is entered in the quotation.

SAP Extensibility Explorer

SAP API Business Hub

SAP Fiori Apps Reference Library

SAP BTP Cockpit

A new item category called Credit Memo Request Item becomes available for service contract items.

A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.

An approval flow for the approval of service contract items for the creation of credit memo requests can be created.

Once created, a credit memo request is visible in the Transaction History of the service order to which it applies.

Overhead costs

Costs based on goods issue postings

Expenses

Costs based on goods receipt postings

Costs based on time sheet entries

SAP Activate Roadmap

SAP Maintenance Planner

SAP Solution Manager

SAP Best Practices Explorer

SAP Cloud Integration Automation Service

SAP Cloud Connector

SAP Open Connectors

SAP Process Orchestration

It is only possible to bill an item of the service order to the customer once all items of the service order have been confirmed and all item statuses have been set to Completed.

All items present in a service order need to be billed to the customer in full. Once all items have been billed to the customer, the order receives status Completed.

All items of the service order need to be billed to the customer in full. Then, all item statuses will automatically be set to Completed.

It is only possible to bill an item of the service order to the customer once the item has been confirmed and its status is set to Completed.

Manage Purchase Requisitions - Advanced

Create Purchase Order - Advanced

Schedule Purchasing Job - Advanced

Schedule MRP run

In the solution order itself, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

In the business partner master record of the customer you are selling to, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

The solution order ID is automatically used as a split criterion by the SAP S/HANA Cloud system when creating billing documents. This means that no additional set-up is needed to be able to combine all items on one billing document for your customer.

Using the extensibility framework, a custom field is created at billing document header level and it is filled with the solution order ID. The solution order ID is then used as a split criterion by the SAP S/HANA Cloud system when creating billing documents.

Use the Quality system to demonstrate SAP Best Practice processes.

Conduct the Fit-to-Standard analysis to gather configuration values.

Define the organizational structure and chart of accounts.

Conduct the Digital Discovery Assessment to identify extension requirements.

Serve as a central contact for SAP and manage interactions with the SAP Service Center.

Conduct risk-based assessments to determine the value of activating new processes.

Ensure the resources necessary for the project's success are available.

Reduce the total cost of ownership for IT.

Determine KPIs that will support a continuous improvement mindset.

SAP Cloud Connector

SAP Process Orchestration

Predelivered APIs

SAP Integration Suite

A service quotation can be automatically converted into a service contract with either Fixed Pricing or Time & Material-based pricing.

A service quotation can automatically create a service order when accepted.

A service quotation can automatically create a service notification when accepted.

A service quotation can represent either a Fixed Price or a Time & Material cost estimate to a customer.

Goods receipts for service order line items can be posted, updating costs in the purchase order sent to a vendor.

A service order line item can create a purchase order directly, skipping the purchase requisition document.

Goods receipts for purchase orders can be posted that update costs in a service order at line item level.

A service order line item can create a purchase contract directly, skipping the purchase order document.

Scoping

Group currency

Fiscal year variant

Configuration activities

Set-up a special document type for the solution order.

Define a new business partner category for a subscription user.

Maintain a Communication User, System and Arrangement.

Define an item category to identify a subscription in a service order.

You can create service orders for technical objects physically located at a customer.

You can create service contracts for business partners with the role Vendor.

You can create service contracts for business partners with the role Customer.

You can create service notifications and service orders for technical objects within your own organizational structure.

A seamless, fast and flexible delivery of field services by using SAP S/4HANA Cloud to support a service technician

A more efficient billing process by using SAP Field Service Management to support a billing clerk out in the field

A seamless, fast and flexible delivery of field services by using SAP Field Service Management to support a service technician

Automatic status updates in the service order out of SAP Field Service Management

An accounting document (universal journal entry)

A billing document request (BDR)

A billing plan

A billing document