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SAP Certified Application Associate - SAP Service Cloud Version 2

Last Update Dec 22, 2024
Total Questions : 80 With Methodical Explanation

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Last Update Dec 22, 2024
Total Questions : 80

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SAP Certified Application Associate - SAP Service Cloud Version 2 Questions and Answers

Questions 1

You have created and activated a new case type, but you forgot to assign a service catalog to it. How

can you assign a service catalog to your new case type?

Options:

A.

Deactivate the Case Type, assign the Service Catalog, save, and activate it again.

B.

Delete the Case Type and create a new Case Type with the required Service Catalog assigned

to it.

C.

It is not possible to change an existing Case Type, so deactivate it and create a new one.

D.

Execute the Create New Version action from the existing Case Type, then enter the Service

Catalog and activate the new version.

Questions 2

Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?

Options:

A.

If the access rights are contradictory, the system automatically grants no access.

B.

You can decide if access rights override any restrictions you have defined.

C.

Unrestricted access rights override any restrictions you have defined.

D.

Restricted access rights override any unrestricted access you have defined.

Questions 3

Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?

Note: There are 3 correct answers to this question.

Options:

A.

Edit customer details

B.

Create a new e-mail message or a new case from the What Would You like to do? area

C.

Launch a customer survey

D.

View customer details

E.

Access interactions and notes in the timeline tab

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