Black Friday Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: cramtick70

C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

Questions 4

The system needs to be set up to route all messages from Twitter that get created as service tickets to be

handled by a specific team.

Which feature of SAP Service Cloud can help with this?

Options:

A.

SLA

B.

Work distribution

C.

Knowledge base integration

D.

Social channel setup

Buy Now
Questions 5

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

Options:

A.

Working calendar

B.

Service contract

C.

Operating hours

D.

Maintenance plan

Buy Now
Questions 6

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

Options:

A.

On specific report creation

B.

On every save of the report

C.

Periodic scheduling

D.

Ad-hoc broadcasting

Buy Now
Questions 7

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

Options:

A.

Web service URL

B.

Data source ID

C.

Usage

D.

Name

E.

Description

Buy Now
Questions 8

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derivedin the service ticket.

Which of the following could be a reason for that?

Note: There are 2 correct answers to this question.

Options:

A.

A workflow rule has to be scheduled to trigger the determination.

B.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

C.

The determination rules have been configured, but not activated.

D.

The question related to SLAs must be activated in project scoping.

Buy Now
Questions 9

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Options:

A.

Account work distribution

B.

Organizational work distribution

C.

Service category distribution

D.

Territory work distribution

E.

Employee work distribution

Buy Now
Questions 10

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Options:

A.

Determining fine-tuning settings

B.

Controlling responsibility

C.

Controlling validity of the service catalog

D.

Reporting

E.

Determining service level assignments

Buy Now
Questions 11

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Options:

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

Buy Now
Questions 12

What can you do to give employees easy access to a centralized repository of information that would help withticket resolution?

Note: There are 2 correct answers to this question.

Options:

A.

Create a migration template.

B.

Configure SAP Jam as knowledge base.

C.

Create a broadcast.

D.

Integrate MindTouch.

Buy Now
Questions 13

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

Options:

A.

Automatic time recording can be done by clicking "Start recording" and "Stop recording".

B.

You can activate the Microsoft Outlook integration for time recording.

C.

Code list restrictions are not possible for the Time Type field.

D.

Time recording can be done online or in offline mode.

E.

Time sheets can be submitted for approval.

Buy Now
Questions 14

Which of the following options are possible for permissions?

Options:

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Buy Now
Questions 15

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Options:

A.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will

implemented.

Buy Now
Questions 16

Which feature allows the scheduling of automatic ticket creation?

Options:

A.

Realignment run

B.

Service plans

C.

Registered products

D.

Maintenance plans

Buy Now
Questions 17

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

Options:

A.

Resource scheduler

B.

Account

C.

Contacts

D.

Warranty

Buy Now

SAP Certified Application Associate | C_C4H510_04 Questions Answers | C_C4H510_04 Test Prep | SAP Certified Application Associate - SAP Service Cloud 2011 Questions PDF | C_C4H510_04 Online Exam | C_C4H510_04 Practice Test | C_C4H510_04 PDF | C_C4H510_04 Test Questions | C_C4H510_04 Study Material | C_C4H510_04 Exam Preparation | C_C4H510_04 Valid Dumps | C_C4H510_04 Real Questions | SAP Certified Application Associate C_C4H510_04 Exam Questions

Exam Code: C_C4H510_04
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Last Update: Nov 22, 2024
Questions: 114
C_C4H510_04 pdf

C_C4H510_04 PDF

$25.5  $84.99
 Add to Cart
C_C4H510_04 Engine

C_C4H510_04 Testing Engine

$30  $99.99
 Add to Cart
C_C4H510_04 PDF + Engine

C_C4H510_04 PDF + Testing Engine

$40.5  $134.99
 Add to Cart