C_C4H320_34 SAP Certified Associate - Business User - SAP Commerce Cloud Questions and Answers

A coupon code generation configuration for multi-code coupons includes:

Coupon part length (Answer C) - Defines the length of each part of the coupon code.

Coupon part count (Answer D) - Specifies the number of parts in the coupon code.

Code separator (Answer E) - Determines the separator used between parts of the coupon code.

For more details, see theSAP Commerce Cloud Documentation on Coupons.

SAP Commerce Cloud provides several features to support compliance with the Global Data Protection Regulation (GDPR) out of the box, including:

Personal data reporting: This feature allows businesses to generate reports on personal data stored within the system, facilitating transparency and compliance with data subject access requests.

Consent management: Ensures that customer consents for data processing are tracked and managed effectively, which is crucial for GDPR compliance.

Data retention or deletion: Provides tools to manage the retention period of personal data and ensure it is deleted when no longer needed, as per GDPR requirements.

For more detailed information, refer to the SAP Commerce Cloud documentation on GDPR: SAP Commerce Cloud GDPR.

When creating a customization in SmartEdit, you can:

Update website content without having to rely on the IT department (Answer A) - Empowers business users to make content changes directly.

Personalize the appearance of a page based on user segments (Answer B) - Allows for targeted content and user experience.

For further information, visit theSAP Commerce Cloud Documentation on SmartEdit Customization.

To model an affiliation to five sports teams for a line of men's jerseys using multi-dimensional product variants, you would:

Create a Team Affiliation instance of VariantCategory in the Backoffice: This allows you to define a category specifically for the team affiliation, which can then be used to organize and manage the variants.

For more information, refer to the SAP Commerce Cloud documentation: Variant Management.

Out of the box, SAP Commerce Cloud supports the following functions for selling bundled products:

A special cart function that displays and arranges bundles with their components on the cart pages (Answer B).

A Bundle Carousel, which is a special CMS Component, to display bundles on the product details page (Answer C).

These features enhance the user experience by making it easier to view and purchase bundled products. For more details, see theSAP Commerce Cloud Documentation on Product Bundles.

Media formats in SAP Commerce Cloud are typically used for:

Converting a base media to another media: Media formats allow for the conversion of media files to different formats or resolutions as needed.

Describing the format of the assigned media, such as .jpeg or png: Media formats provide metadata about the type and format of the media file, ensuring proper handling and display.

For more details, refer to the SAP Commerce Cloud documentation: Media Management.

CMS navigation nodes in SAP Commerce Cloud are primarily used to:

Provide a hierarchical structure among business units and cost centers, which helps in organizing and managing various business entities efficiently (Answer A).

Configure links used in the navigation bar, allowing for better navigation and user experience within the website (Answer C).

For more detailed information, you can refer to theSAP Commerce Cloud Documentation on CMS.

Personalization mode in SmartEdit visualizes multiple customizations simultaneously by:

Drawing color-coded boxes around the customizations for each segment (Answer C) - Helps in differentiating various customizations.

Labeling the customized components as A, B, and so on, referring to different segments (Answer D) - Provides clear identification of segment-specific customizations.

For more details, refer to theSAP Commerce Cloud Documentation on SmartEdit Personalization.

The restriction types available out of the box for page components in SAP Commerce Cloud include:

Usergroup Restriction (Answer A) - Restricts component visibility based on user groups.

Category Restriction (Answer B) - Restricts component visibility based on product categories.

Time Restriction (Answer C) - Restricts component visibility based on specific time periods.

These restrictions help in personalizing content and improving user engagement. For more information, visit theSAP Commerce Cloud Documentation on Page Components.

With SmartEdit, you can:

Modify navigation nodes (Answer A) - This allows for the adjustment and configuration of site navigation.

Clone web pages (Answer C) - This enables creating copies of web pages for testing or versioning purposes.

For more information, visit theSAP Commerce Cloud Documentation on SmartEdit.

Product variants are used to provide customers with the ability to customize products with different attributes, such as size, color, fabric, etc. This allows customers to choose the exact product that suits their needs. For example, in the case of a jacket, the customer may be able to choose from a selection of fabrics.

A recommended use case for product variants is when the customer picks from a selection of options for a product, such as fabrics for a jacket. This allows customers to customize their purchase while maintaining a single base product with multiple variant options.

For more details, refer to the SAP Commerce Cloud documentation: Product Variants.

Commerce Customizations in SAP Commerce provide out-of-the-box features such as:

Personalized promotions: Allows businesses to create targeted promotions for specific customer segments.

Personalized search results: Customizes search results based on user behavior and preferences, enhancing the customer experience.

For more details, refer to the SAP Commerce Cloud documentation: Commerce Customizations.

In SAP Commerce, the arrangement of product and category data follows specific rules:

Categories can contain either other categories or products, but not both: This ensures a clear hierarchical structure within the product catalog, making it easier to manage and navigate.

For more detailed information, refer to the SAP Commerce Cloud documentation: Product Catalog Management.

In Omni Commerce Connect v2 (OCC), the following can be viewed and edited out of the box:

Promotions: Allows for managing promotional rules and offers.

Product interests: Enables viewing and managing customer interests in specific products, facilitating personalized marketing.

For more information, refer to the SAP Commerce Cloud documentation: OCC v2 Features.

The Fraud Detection Module in SAP Commerce provides the following out-of-the-box features:

A sample or mockup implementation based on fraud symptom detection: This includes a basic setup for detecting fraudulent activities, which can be customized further as needed.

If an order is identified as fraud with the first threshold, it is rejected automatically and marked as canceled: This feature ensures that fraudulent orders are automatically flagged and canceled to prevent fraudulent transactions.

For more details, refer to the SAP Commerce Cloud documentation: Fraud Detection.

When creating a new PriceRow in SAP Commerce, you can specify:

Channel: Defines the sales channel (e.g., online, mobile).

Date range: Specifies the validity period for the price.

Scale: Allows for tiered pricing based on quantity.

For more details, refer to the SAP Commerce Cloud documentation: Price Management.

The Backoffice Visual Workflow Template Designer in SAP Commerce provides features to:

Arrange the position of nodes/edges for visualizing workflow templates and instances: Allows users to visually design and manage workflow templates and their instances.

Create new workflow templates: Enables the creation of new workflows from scratch, facilitating customization and automation of business processes.

For more information, refer to the SAP Commerce Cloud documentation: Visual Workflow Template Designer.

In the context of Fraud Detection, SAP Commerce Cloud supports the following symptoms out of the box:

First Time Order Symptom (Answer A) - Identifies orders from first-time customers for additional scrutiny.

Different Addresses Symptom (Answer C) - Flags orders with different billing and shipping addresses.

For more information, visit theSAP Commerce Cloud Documentation on Fraud Detection.

When exporting product data from the Backoffice Product Cockpit using Microsoft Excel, you can:

Deselect any attribute in the list of the to-be-exported attributes (Answer A) - Allows for selective export of product data.

Common classification attributes (that belong to the selected products) can be exported directly (Answer C) - Facilitates exporting of shared attributes among products.

For more details, refer to theSAP Commerce Cloud Documentation on Product Data Export.

The Cloud Hot Folders module in SAP Commerce Cloud provides various features to streamline data import processes, including:

Automatic creation of a hot folder in Microsoft Azure Blob Storage: This feature allows seamless integration with Azure Blob Storage, facilitating automated data handling.

Support of both CSV and ImpEx file formats: Ensures compatibility with common data formats used for import and export.

End-to-end processes monitoring in Backoffice: Provides comprehensive monitoring capabilities within the Backoffice, enhancing visibility and control over the import processes.

For further information, refer to the SAP Commerce documentation on Cloud Hot Folders: Cloud Hot Folders.

The Assisted Service Module (ASM) in SAP Commerce allows customer support agents to:

View the customer's cart using the 360 degree customer view: Provides a comprehensive view of the customer's current cart and purchase history.

Create a new customer account on the customer's behalf: Facilitates account creation for customers directly through the ASM.

Search for a customer's account or session: Enables agents to quickly find and access customer information and sessions for better support.

For more information, refer to the SAP Commerce Cloud documentation: Assisted Service Module.