B2B-Commerce-Administrator Salesforce Accredited B2B Commerce Administrator (SU24) Questions and Answers

If the checkout process fails in the B2B store after adding the promotions subflow to the checkout flow template, the two possible reasons could beA. A new version of the checkout flow template has not been activated, meaning the changes have not been applied; andB. The Checkout page on the Experience Builder site is currently configured to run a different Checkout flow template, which does not include the promotions subflow.

For better navigation within a storefront selling office furniture, the Administrator shouldCreate Product Categories (D). Product Categories allow for the logical grouping of products, such as desks, chairs, and filing cabinets, facilitating easier browsing and discovery for customers.Categories offer a hierarchical structure that can be used to segment products by type, function, or any other relevant classification, enhancing the user experience. Tags (A), Keywords (B), and Filters (C) can also aid in navigation, but Categories provide a fundamental organizational framework that is essential for store structure and navigation.

If a company already has an Experience Cloud Site and is implementing B2B Commerce, an Administrator shouldA. Drag and drop the Commerce components onto the proper pages in Experience Builder. This approach allows for the integration of B2B Commerce functionalities into the existing site by utilizing the modular components available in Experience Builder, tailored to the commerce needs.

By enabling Commerce in Setup, the object added to the data model isB. Store. The Store object is a fundamental component of Salesforce B2B Commerce, representing the digital storefront where products and services are offered to customers. It serves as the central entity around which various commerce functionalities are configured and managed.

Valid options for a Price Adjustment Schedule include:

• B. Percentage:This allows for discounts or price increases based on a percentage of the original price, providing flexibility in pricing strategies.
• C. Range:This option enables the application of different price adjustments based on the quantity or total value of items, allowing for volume discounts or tiered pricing structures.

To target CMS content at a particular store, an Administrator needs toB. Create CMS content and assign it in Experience Builder. This involves creating content within the CMS workspace and then using Experience Builder to place and assign this content to specific pages or components within the store, ensuring it appears in the desired location.

If a second administrator did not receive the welcome email for B2B Commerce, they can still access the store without changing the setup byLogging in from the Contact page in the Commerce app (C). This method allows administrators with existing Salesforce credentials to access the B2B Commerce environment directly through the Commerce app, bypassing the need for a welcome email. Additionally,Resetting the user's password from Setup and having the user login again (E)is a common workaround for access issues. This approach ensures that the user can reset their password and gain access to the store without relying on the initial welcome email. Checking Debug Logs (A), Enabling Guest Access in Experience Builder (B), and Logging in using the link in the More Information section of the Store page (D) are not standard practices for this particular scenario.

To prevent a "Products" category from being displayed as requested by the Store Manager, the Administrator shouldDisable the Display in Menu attribute (A). This action will remove the category from the storefront navigation menu, ensuring it does not appear to store visitors. This approach allows for flexibility in managing how products and categories are presented on the storefront, aligning with business requirements and preferences. The other options, such asEnable the Do Not Display in Menu attribute (B),Disable the Show in Menu attribute (C), andEnable the Hide in Menu attribute (D), are not standard attributes in Salesforce B2B Commerce for controlling menu display.

Before the checkout flow is usable, the following two tasks need to be completed:A. Configure the Checkout flow in Flow Builder, which involves setting up the logic and steps for the checkout process; andD. Add the checkout flow to the Checkout Page in Experience Builder, which integrates the configured flow into the actual checkout page that users interact with during the purchasing process.

For setting up a Priority Pricing Model, the Priority field that determines the priority of pricing is found on theD. Buyer Group Price Bookobject. This field allows administrators to define the precedence of price books for different buyer groups, ensuring that the correct pricing is applied based on predefined priorities.

To adjust the duration of a cart checkout session, an Administrator should:

• A. Update TTL Properties under Order Settings in Setup:TTL (Time To Live) properties determine the duration for which a session remains active. Adjusting these settings can extend or shorten the checkout session duration.
• C. Update the CheckoutTimeToLive property on a Webstore:This directly affects how long a checkout session remains active before timing out, ensuring that customers have adequate time to complete their purchases.

To configure the store to use a new payment gateway, an Administrator needs toUpdate the payment gateway settings on the Payment and Billing subflow (A). This involves configuring the new gateway's details and parameters within the relevant settings, ensuring that the store's payment processing is correctly aligned with the new gateway.

When implementing a category hierarchy for a multi-language site with many child categories, an important consideration isC. There is a depth limit for the number of child categories.Salesforce B2B Commerce imposes limits on the depth of the category hierarchy, affecting how deeply nested child categories can be structured within the overall category architecture.

To resolve the issue where a Buyer Manager cannot review the activity of other users due to an error message, the administrator shouldD. Verify Membership by Profile under Administration in Experience Builder. This ensures that the user has the appropriate access and membership settings to participate in the B2B Commerce experience and perform their role effectively.

To target specific user segments for the homepage, an Administrator should createPage Variations (D). Page variations allow for the customization of content and layout based on audience segments, such as logged-in users versus guest users, providing a personalized experience based on the user's status or other criteria.

To allow a user to switch between accounts in the store to purchase for multiple accounts, the necessary tasks includeA. Add the Switch Accounts component to the Store home page,B. Assign the Account Switcher User permission to the purchasing user, andC. Share the Account with the purchasing user. These steps enable a user-friendly mechanism for buyers to manage purchases across different accounts, enhancing the purchasing experience.

To make a custom field named "Edition" on the product object no longer searchable within the Manage Searchable Fields in a Salesforce B2B Commerce site, the Administrator shouldD. Add the Product field to the Search Field Exclusion list. This action explicitly removes the field from the list of fields that are indexed and considered during search operations, thereby making it non-searchable.

To ensure customers can only purchase products in increments of five, an Administrator must:

• A. Connect the product to a Quantity Rule:This involves creating a Quantity Rule that specifies the allowed increments for product quantities and then associating this rule with the specific products.
• D. Create Purchase Quantity Rules:This step involves defining the rules that govern purchase quantities, including setting the required increments, which in this case would be increments of five.

These steps ensure that when customers add products to their cart, they can only do so in the specified increments, aligning with the company's sales strategy and operational requirements.

For a user in the storefront to review carts within the same account, they would need theC. Buyer Managerpermission set. This permission set grants users the ability to manage andreview orders and carts for their account, enabling oversight and control over purchasing activities within the organization.

To ensure customers can only purchase products in increments of five, an Administrator must complete the following steps:B. Create Purchase Quantity RulesandC. Connect the product to a Quantity Rule. Purchase Quantity Rules define the increments in which products can be purchased, and connecting these rules to specific products enforces the desired purchasing increments.

For Buyer Managers on the storefront, the appropriate profile or permission set is typicallyB2B Commerce User (D). This profile or permission set is designed to provide the necessary permissions for users to perform tasks related to managing purchases, viewing orders, and accessing account-specific pricing and products. The B2B Commerce User role encompasses the functionalities needed by Buyer Managers to efficiently manage their purchasing activities within the B2B Commerce environment.

To add additional languages to a B2B Commerce site, an Administrator must take the following three steps:B. Enable Translation Workbench, which is a tool for translating text and customizations into different languages;D. Enable Data Translation, which allows for the translation of data records; andE. Add the Supported Language field to the Store page layout, which specifies which languages are supported by the store.

The limit on the category hierarchy in terms of child records in B2B Commerce isC. 5.0. This means that within the category structure, a parent category can have up to five levels of child categories beneath it. This hierarchical structure allows for organizing products into categories and subcategories, providing a clear and navigable structure for users.

Out of the box, an Administrator can control the following aspects of the search settings:

• A. Sort Rules:These determine the order in which search results are displayed.
• B. Results per Page:This setting controls how many results are shown to the user at one time, impacting the browsing experience.
• E. Scheduled Indexing:This allows for the automatic rebuilding of the search index at scheduled intervals, ensuring the search functionality reflects the most up-to-date information.

These settings are crucial for optimizing the search experience, ensuring that users can find what they need efficiently and effectively.

Before performing a search index in Salesforce B2B Commerce, it is crucial that at least one product has aProductCode assigned (D). The ProductCode is a unique identifier for products in Salesforce B2B Commerce, and it is essential for indexing and searching products within theplatform. While images (A) and SKUs (B) enhance product listings and navigation, they are not prerequisites for indexing. Ensuring products are marked as Active (C) is important for them to appear in search results, but the presence of a ProductCode is fundamental to the indexing process itself.

The Multilevel Navigation Menu Component in B2B Commerce supportsSystem Link (A)andExternal URL (C)as types of data. System Links are used to navigate within the B2B Commerce application, facilitating a seamless user experience by linking to internal pages or resources. External URLs allow the integration of links to external websites, which can be crucial for providing additional product information, manufacturer details, or external resources.Data Source (B)andEvent (D)are not typically supported by the navigation menu component as they serve different purposes in the context of B2B Commerce.

The issues with search results for products by part number, especially when the format is numeric with decimal places, could be due toB. Part number is a text field added after the last search index, meaning the search index may not have been updated to include the new field, andD. The part number value is in a formula field that uses other field values, suggesting that the search functionality might not fully support or index formula fields effectively, leading to inconsistent search results.

The behavior where a customer sees a price not associated with their buyer group could be due to:

• A. A price book is associated with the default store buyer group:This means that the pricing seen by the customer might be coming from a price book intended for a broader audience rather than a specific buyer group, leading to the observed discrepancy.

Addressing this requires reviewing and adjusting the price book associations to ensure they align with the intended buyer groups and their respective pricing agreements.

The common job titles for users interacting with Salesforce B2B Commerce storefronts includeA. Purchasing directors,C. Wholesale buyers, andE. Purchasing managers. These roles frequently engage with B2B Commerce platforms for procuring goods and services for their organizations.

To move the B2B store configuration from a sandbox to a production environment, an Administrator shouldA. Add the Store Configuration to a change setandC. Export the store settings with Data Loader. The change set allows for the transfer of configuration settings, while the Data Loader can be used to migrate data related to the store setup, ensuring a smooth transition to the production environment.

From the Commerce App menu, three objects that are accessible includeA. Accounts,C. Buyer Entitlements, andE. Buyer Groups. These objects are integral to managing the relationships, entitlements, and groupings of buyers within the B2B Commerce environment, facilitating the administration of commerce activities.

To enable the Order Summary object in Salesforce B2B Commerce, the settings that need to be enabled includeB. Order PreferencesandC. Commerce Features. These settings configure the order management capabilities and activate various commerce functionalities, respectively, enabling a comprehensive overview of orders within the platform.