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7492X Avaya Aura® Call Center Elite Support Exam Questions and Answers

Questions 4

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.

Which command do you use to do this?

Options:

A.

monitor bcms hunt group

B.

list trace trunk

C.

monitor bcms trunk

D.

list trace vdn

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Questions 5

A customer wants to archive their log files using the Ttrace Log2Zip application

Which setting can they choose to archive their files?

Options:

A.

The type of log file and the name

B.

The period of time, the name, and the files to be archived

C.

The size of the log file and which files to archive

D.

The number of lines in the log and the commands

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Questions 6

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

Options:

A.

the title bar of the output window shows the date and time

B.

the title bar of the output window shows the process name, the host name, and the process ID

C.

the system displays outputs with the newest at the bottom of the display

D.

the system displays outputs at the top of the display

E.

the window shows the last 1000 lines of the log file

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Questions 7

What are two call vectoring command failures for "adjunct routing"? (Choose two.)

Options:

A.

The VDN's COR does not permit routing to the adjuncts applied destination.

B.

The specified agent Is not logged into the specified split tor a direct agent call.

C.

The VDN's COS-group does not have Console Permission set to y.

D.

The CTI link can be any Identifier.

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Questions 8

Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?

Options:

A.

MOD10

B.

ADD

C.

CATR

D.

SEL

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Questions 9

What ate three major benefits of SLM with EAS? (Choose three.)

Options:

A.

Can incorporate Business Advocate as an additional feature

B.

Less average delay to answer

C.

Greater control over providing differentiated service

D.

Redundant network coverage

E.

Autopilot capability

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Questions 10

What property of the SET command makes the command unique when dealing with variables?

Options:

A.

The SET command allows variables to be manipulated using arithmetic and string operators

B.

The SET command allows you to place calls in a particular queue

C.

The SET command allows a group of variables to follow a specific pattern

D.

The SET command reassigns variables to new values during the process of a vector

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Questions 11

There are four main components of the Call Center Elite Multichannel configuration.

Which list contains all of the main components?

Options:

A.

Avaya Aura® System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

B.

Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

C.

Avaya Aura® Communication Manager, Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client

D.

Avaya Aura® Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

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Questions 12

Which two vector variable types are strictly global in scope? (Choose two.)

Options:

A.

stepcnt

B.

dow

C.

value

D.

ani

E.

collect

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Exam Code: 7492X
Exam Name: Avaya Aura® Call Center Elite Support Exam
Last Update: Nov 24, 2024
Questions: 83
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