71801X Avaya Messaging Support Certified Exam Questions and Answers

Avaya Messaging (Release 11) supports installation on several versions of the Windows Server operating system. The supported versions include Windows Server 2019, Windows Server 2016, and Windows Server 2012R2. These operating systems provide the necessary environment for Avaya Messaging software, ensuring compatibility and stability for the messaging system.

References: The supported operating systems for Avaya Messaging (Release 11) are detailed in Avaya’s official documentation and support resources1.

During the installation of Avaya Messaging software on a Windows Server, if one or more required Windows components are missing, an installation error will occur. However, the installation process is designed to handle this situation. It will pause and prompt you to install the missing component(s) automatically. This ensures that all necessary prerequisites are met before proceeding with the installation. It’s essential to address any missing components promptly to ensure a successful installation.

References: The answer is based on Avaya’s official documentation and guidelines for installing Avaya IX™ Messaging[8]. The installation process is designed to be user-friendly and informative, helping administrators address any issues during setup.

Avaya IX™ Messaging, previously known as Avaya IX™ Messaging and Officelinx, is a software application server that integrates into Enterprise Telephony environments to provide Unified Messaging/voicemail. It can unify voicemail with email solutions, whether cloud-based or on-premises. The user to channel licensing ratio is a measure of how many user licenses are allocated per communication channel. In the context of Avaya IX™ Messaging, the correct ratio is 40 user licenses for every 1 channel, allowing for efficient allocation and utilization of resources within the system.

References: The information regarding the user to channel licensing ratio can be found in the Avaya IX™ Messaging documentation and support resources, which provide detailed guidelines on system capabilities and licensing structures1.

Avaya IX™ Messaging is designed to handle a high volume of messages efficiently. At its maximum processing capacity, it can successfully process up to 5000 messages per minute, which includes both email and voice messages. This capability ensures that even at peak times, the system can handle a large influx of messages without any loss of data, providing reliable performance regardless of the number of users.

References: The maximum processing capacity of Avaya IX™ Messaging is documented in resources related to the system’s specifications and performance1.

In Avaya IX™ Messaging High Availability installations, TLS configurations must be applied to both the primary server and all secondary servers. This ensures that communication with the PBX(s) is secured across all servers that are part of the high availability setup. The application of TLS configurations across all these servers is crucial for maintaining the integrity and security of the messaging system.

References: The answer is based on the standard practices for securing communications in high availability installations, which typically involve applying TLS configurations to all servers within the environment to ensure consistent security measures are enforced1. For the most accurate and detailed information, please refer to the official Avaya documentation and support resources.

Avaya IX™ Messaging offers a range of features designed to enhance communication and collaboration within an organization. The following three features are among those offered:

A.JITC Security and Encryption: Avaya IX™ Messaging provides JITC (Joint Interoperability Test Command) compliant security and encryption, ensuring that communications are secure and meet stringent government and military standards.

B.Fax, Speech, Transcription Services: The platform includes support for fax services, speech recognition, and transcription services, allowing users to receive faxes, have their voicemails transcribed, and interact with the system using voice commands.

D.PBX and Cloud Integration: Avaya IX™ Messaging is designed to integrate seamlessly with both on-premises PBX systems and cloud-based communication solutions, providing flexibility and scalability for different organizational needs.

References: These features are detailed in the Avaya IX™ Messaging documentation and support materials, which outline the capabilities and services provided by the platform1.

When adding a new language to an Avaya Messaging High Availability (HA) system, thePrimary and Secondary Voice Serversneed to have the Language Pack installed. These servers handle user interactions, voicemail, and other messaging functions, so having the language pack ensures that the system can support the newly added language for users.

References: The information is based on Avaya’s documentation and best practices for configuring language support in Avaya Messaging HA deployments[3].

Avaya Messaging system stores its log files in a structured directory to facilitate easy access and management. The logs are typically stored in the ‘OL’ directory, which stands for ‘Officelinx’, the previous name for Avaya IX™ Messaging. This directory is located on the messaging install drive under the ‘UC’ folder, which is the standard storage path for such files.

References: The storage location for log files in Avaya Messaging is detailed in the product’s support documentation and related technical resources1.

In Avaya IX™ Messaging High Availability, each Voice Service Node (VSN) is designed to support up to 100 SIP ports. This configuration allows for a scalable and robust communication system capable of handling a significant volume of simultaneous SIP sessions, which is essential for maintaining high availability and service continuity.

In an Avaya IX™ Messaging High Availability system, the majority of configurations are typically performed on theConsolidated server. This server acts as the central point for managing settings and configurations that affect the entire messaging system. It is responsible for unifying voicemail with email solutions and handling unified messaging, making it the primary server for configuration tasks.

References: The role of the Consolidated server in Avaya IX™ Messaging High Availability systems is outlined in Avaya’s support documentation and product descriptions1.

https://downloads.avaya.com/css/P8/documents/101052209

Avaya Messaging supports Contact Sync and Calendar Sync with email servers that can integrate with its unified messaging system. Office 365 and Exchange 2010-2019 are known to support these features, allowing users to synchronize their contacts and calendar events with Avaya’s messaging platform. This integration ensures that users have consistent and updated information across their communication and scheduling tools.

References: The support for Contact Sync and Calendar Sync with Office 365 and Exchange 2010-2019 is documented in Avaya’s support materials and product guides.These resources provide instructions for connecting and synchronizing Avaya Messaging with these email servers, ensuring seamless integration for users123.

Avaya IX™ Messaging stores its log files in a specific directory structure to ensure organized storage and easy retrieval for maintenance and troubleshooting purposes. The correct location for these log files is within the ‘OL’ directory, which stands for ‘Officelinx’, the previous name for Avaya IX™ Messaging. This directory is found on the IX-Messaging Install drive under the ‘UC’ folder.

References: The storage location for log files in Avaya IX™ Messaging is detailed in the product’s support documentation and related technical resources1.

In Avaya IX™ Messaging, for larger deployments that require synchronization with services like Gmail, Office 365, and MS Exchange, it is necessary to add remote Content Synchronization Engine(s) to handle the increased load. The specified limit for adding a remote content sync engine is one server for every 5,000 Advanced users. This ensures that the system can efficiently manage the synchronization processes for a large number of users without performance degradation.

For an Avaya IX™ Messaging High Availability installation, the following requirements are crucial:

• A: The maximum round-trip latency between the voice servers and the PBX should not exceed 200 milliseconds, with an optimal latency being less than 150 milliseconds. This ensures timely communication and synchronization between the servers and the PBX.
• C: All servers must have a minimum of 1 Gb/s connection to the network. This high-speed connection is necessary to handle the data throughput required for a high availability setup.
• D: The maximum round-trip latency between the voice servers and the consolidated servers must not be more than 50 milliseconds. This low latency is essential for maintaining the integrity and performance of the system during failover scenarios.

References: These requirements are specified in the Avaya IX Messaging documentation and installation guides, which provide detailed information on setting up a high availability environment123.

The Avaya IX™ Messaging Voice Server Node architecture supports a variety of components that enhance its functionality.

• A: The Audio / FAX / ASR / TTS component is supported, providing audio messaging, fax services, automatic speech recognition, and text-to-speech capabilities. This allows for a robust set of features for handling voice messages and converting between different formats for accessibility and ease of use.
• D: Message Networking is also supported, which enables the integration of messaging services across different servers and platforms, facilitating seamless communication within an enterprise environment.

References: The support for these components is detailed in Avaya’s official documentation and resources, which describe the capabilities and configuration of the Avaya IX™ Messaging system1[1]22.

The Avaya IXT™ Messaging admin feature that supports not forwarding callers to their destination, even if the PIN is correct, when they are calling outside of scheduled times is the PIN schedule. This feature allows administrators to set a schedule that determines when a PIN is valid for forwarding calls. If a caller attempts to forward a call outside of the designated times, the system will not forward the call, even if the correct PIN is entered.

References: The functionality of the PIN schedule feature is outlined in Avaya’s official documentation and support resources, which provide guidance on how to configure and manage various features within the Avaya IXT™ Messaging system1.

Avaya IX™ Messaging offers a range of features designed to enhance communication and collaboration within an enterprise environment. The features include:

• PBX and Cloud Integration: Avaya IX™ Messaging integrates with both PBX systems and cloud-based solutions, providing a seamless unified messaging experience across different platforms.
• Fax, Speech, Transcription Services: The system supports fax services, automatic speech recognition, and transcription services, allowing users to receive faxes and transcribe voicemail messages into text, enhancing accessibility and convenience.
• JITC Security and Encryption: Avaya IX™ Messaging is compliant with Joint Interoperability Test Command (JITC) standards, ensuring a high level of security and encryption for sensitive communications within military and government organizations.