6211 Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

You have installed the Avaya Aura® Contact Centersoftware and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura®Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?