3313 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Create a ZIP archive of all files in D:\Avaya\Logs\CCT.

The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot

Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.

Logging is controlled with the trace Control Utility.

The Trace ControlUtility provides the ability to save trace settings in a .doc format.

The Trace Control Utility canbe accessed from windows > Apps >TraceControl.

From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

Confirm recordings have been uploaded to the CCMS.

From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

Sip Sequence Report

Summary Report

Call Properties Report

Summary Log file

Event Report

NCCT OI Service

NCCT Service

NCCT SMON

NCCT TAPI Connector

NCCTDALS

Download and install Microsoft security patches to AACC servers as patches become available.

If required you can import an AACC Firewall Policy.

AACC host-based firewalls can typically cause issues unless they are properly imported.

With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.