SVC-19A Apple Service Fundamentals Exam Questions and Answers

"Repairing this component is easy. We never fail to do it in less than four hours."

"I promise to have the product ready by midday tomorrow."

"We currently do not have that part in stock. I can call you as soon as the part arrives."

"Our courier always delivers on time."

Case is dented like it was dropped

Badly dinged in addition to crack

Significant dent in lower right corner suggests impact

Big ding; probably dropped or thrown

The device is out of warranty.

The technician does not feel like helping the customer.

The customer wants to purchase a new device.

The customer is misinformed about service options.

The device is an obsolete device that we no longer service.

The device is eligible for repair.

Apple introduces new product.

The device has two-factor authentication turned on.

The device is powered off.

The device is updated to latest iOS.

The device is connected to a power source.

The device's screen is locked.

Why didn’t you review the iPhone User Guide before you tried to use your phone?

Do you realize how you are using the iPhone is causing your issue?

That is not the correct way of using the iPhone; do you need a demonstration?

Do you mind if I show you a couple of ways I learned to use the iPhone?

You should place ESD-sensitive circuits on top of metal work surfaces.

Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.

Do not wear polyester clothing while working on ESD sensitive components.

Always handle logic board by grasping the heat sinks.

Touch ID Settings

Device Settings

Messages

Apple Pay information and settings

iCloud Music Library