Pegasystems PEGAPCDC87V1 Dumps Questions Answers

 Understanding the Requirement:

The bank wants to suppress a group of mortgage offers if a customer ignores (does not click on) three offers within 15 days.

The suppression rule needs to be defined for the web channel.

 Configuring Suppression Rule:

The suppression rule must track the number of impressions (views) and check if there are no clicks.

It needs to be configured to act after three such impressions over a specific time period (15 days).

 Steps to Configure:

Define the group of mortgage offers as a single entity.

Set up the suppression criteria to trigger after three impressions without clicks for the web channel.

Configure the suppression period to be 15 days.

 Verification from Pega Documentation:

According to Pega's guidelines on adding tracking periods and suppression rules, this configuration accurately reflects the bank's requirements.

Initial Configuration: U+ Bank has implemented Pega Customer Decision Hub for the contact center and now wants to extend it to the web channel.

Understand Channel Configuration: Pega CDH requires the configuration of channels in the Next-Best-Action Designer to ensure that treatments are correctly recommended.

Modify the Strategy Framework:

Next-Best-Action Framework: This strategy framework is used to determine the best actions for customers across various channels. It needs to be modified to include configurations specific to the web channel.

Steps to Modify:

Access Next-Best-Action Designer: Navigate to the Next-Best-Action Designer.

Channels Tab: Configure the new web channel in the Channels tab.

Modify the Strategy: Update the Next-Best-Action Framework strategy to incorporate the new web channel. This involves ensuring the new actions and treatments are included and prioritized correctly for the web channel.

According to the Pega Customer Decision Hub User Guide, modifying the framework strategy to cater to new channels is necessary for extending customer engagement (Reference: Pega-Customer-Decision-Hub-User-Guide-85.pdf, Chapter on "Understanding Next-Best-Action Designer channels").

Testing and Validation:

Test the new configurations to ensure treatments for the web channel are correctly recommended in the next-best-action suggestions.

Conclusion: To configure the new treatments for the web channel in the next-best-action recommendations, the Next-Best-Action Framework strategy must be modified to cater to the new web channel.

Step by Step Comprehensive Detailed Explanation with References:

Defining Property Constraint:

A property constraint can be used to limit the number of VISA card offers sent in an outbound run.

This constraint is based on the card_type action property, ensuring that only a specified number of VISA card offers are included.

This method allows for precise control over the types of actions being sent, adhering to business requirements.