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Microsoft Dynamics 365 for Customer Service

Last Update Feb 27, 2025
Total Questions : 328 With Methodical Explanation

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Total Questions : 328

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Last Update Feb 27, 2025
Total Questions : 328

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Microsoft Dynamics 365 for Customer Service Questions and Answers

Questions 1

A customer has three cases in process and two cases for the current calendar year.

You need to determine how many cases the customer has left on their entitlement.

How many cases are left?

Options:

A.

20

B.

22

C.

23

D.

25

Questions 2

You need to create and configure objects to support the requirements.

How should you configure the system? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MB-230 Question 2

Options:

Questions 3

You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Create a case from email.

B.

Define an SLA and entitlements and set entitlement values for case numbers.

C.

Configure a status reason transition.

D.

Create a case routing rule.

E.

Automatically create or update records.

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17-Aug-2024
Damien Francisco - Ireland cramtick

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