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L3M4 Team Dynamics and Change Questions and Answers

Questions 4

Conscious knowledge of one’s own character and feelings – a cornerstone of emotional intelligence – sometimes described as ‘know thyself’:

Options:

A.

Self-selection

B.

Self-development

C.

Self-awareness

D.

Self-interest

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Questions 5

As part of a long term contract, a buyer may wish to use separate service level agreements (SLAs). If the targets are not met, which of the following options would compensate the purchaser?

Options:

A.

Service guarantees

B.

Service standards

C.

Service schedules

D.

Service credits

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Questions 6

Which one of the following is not part of John Adair’s 'action-centred leadership' model?

Options:

A.

Task

B.

Individual

C.

Team

D.

Product

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Questions 7

One of the appendices to a formal contract should be a 'pricing schedule'. This is because price is the most important item of a contract and it is a requirement for it to be detailed in a pricing schedule. Is this a correct statement?

Options:

A.

Yes, because the contract is always a very large document and the parties need easy access to price information to negotiate increases

B.

Yes, because all contracts are required to have detailed pricing terms, such as fixed prices, incentives, and price escalation, which must be attached

C.

No, because it is not a requirement to attach a pricing schedule if complex pricing terms are not applicable to that particular contract

D.

No, a pricing schedule is required only if other attachments such as a non-disclosure agreement and insurance policy are also appended

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Questions 8

Which of the following are examples of implied terms in a contract? Select TWO that apply.

Options:

A.

Force Majeure

B.

Fit for purpose

C.

Reasonable care and skill

D.

Contract definitions

E.

The delivery schedule

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Questions 9

Which of the following departments would be both internal customers and internal suppliers of an organisational procurement function? Select all that apply.

Options:

A.

Accounting and finance

B.

Legal department

C.

Human resources

D.

Information and communications technology

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Questions 10

Goals should be either / or (choose two):

Options:

A.

SMARTIES

B.

SMARTA

C.

SMART

D.

SMARTLY

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Questions 11

According to CIPS / Profex, which of the following are not external stakeholders? Select two.

Options:

A.

Lenders, such as banks

B.

Shareholders

C.

Trade unions

D.

The media

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Questions 12

‘A person may exert power on the basis of their formal authority or status’

Which of the French and Raven sources of power is being described here?

Options:

A.

Reward

B.

Referent

C.

Legitimate

D.

Expert

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Questions 13

Thinking about PEST, etc: under which heading would exchange rates and inflation fit?

Options:

A.

Political

B.

Technological

C.

Economic

D.

Social

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Questions 14

Thinking about PEST, or PESTEL, or STEEPLE; under which two headings would taxation most comfortably sit?

Options:

A.

Economic

B.

Political

C.

Environmental

D.

Legal

E.

Demographic

F.

Technical / tehnological

G.

Social / socio-cultural

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Questions 15

Where there is transformational change coupled with a rapid rate of change (‘big bang’), is this:

Options:

A.

Evolution

B.

Reconstruction

C.

Adaptation

D.

Revolution

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Questions 16

Which of the following could be sent to suppliers under the heading of a 'performance specification'?

    A set of required quality levels

    A set of engineering drawings

    A set of required safety levels and controls

    A sample of the product

Options:

A.

1 and 2 only

B.

2 and 4 only

C.

1 and 3 only

D.

2 and 3 only

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Questions 17

A local hospital has had to use a number of substitute cardiac pacemaker devices, due to poor delivery performance from its regular contracted cardiac equipment supplier. Which key performance indicators would be suitable to monitor the performance of the supplier in this area to help prevent the issue from reoccurring? Select TWO that apply.

Options:

A.

The results from a patient complaints survey

B.

The minimum speed of response relating to invoice queries

C.

The average lead time from order placed to receipt of devices

D.

The percentage of on-time in-full orders received per month

E.

The number of orders placed in the previous accounting period minus orders placed in the current period

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Questions 18

Which of the following would be most suitable for a one-off purchase agreement?

Options:

A.

New desk fans for a sales office

B.

Copy paper for a printing supplier

C.

Installation of and support for new HR software

D.

Supply of vegetables for an office canteen

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Questions 19

An office manager buys some wallpaper based on samples, only to find the batch of paper delivered is of a slightly different colour than the sample provided. Is this an implied term covered under sale by description?

Options:

A.

No, it is sale by sample. The bulk does not correspond with the sample

B.

Yes, it is sale by description. The wallpaper is not the correct colour

C.

No, it is not of satisfactory quality. The wallpaper is not fit for purpose intended

D.

Yes, it is sale by description. The wallpaper does not conform to the description

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Questions 20

Which of the following would be suitable general key performance indicators (KPIs) for monitoring supplier performance? Select THREE that apply.

Options:

A.

Delivery on time

B.

Financial reports

C.

Quality performance

D.

Cost management

E.

Length of contract

F.

Defining requirements

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Questions 21

A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.

Options:

A.

Quality circle

B.

Quality control group

C.

Trade union

D.

Quality initiative

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Questions 22

Company A sends a purchase order complete with a set of conditions of contract for the provision of professional services to Company B. Company B responds with an invoice complete with a set of its own conditions of contract. Company A pays the invoice. Which conditions of contract take legal precedence?

Options:

A.

Company A's

B.

Company B's

C.

Neither Company A's nor Company B's

D.

Both Company A's and Company B's

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Questions 23

Which of these are elements of a contract being in existence?

    Confidentiality

    Written format

    Legal capacity

    Correct form

Options:

A.

1 and 2 only

B.

2 and 3 only

C.

3 and 4 only

D.

1 and 4 only

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Questions 24

The Mendelow matrix deals with:

Options:

A.

Products and markets (new or established)

B.

Level of profit and market risk

C.

Market share and market growth

D.

Power and interest of stakeholders

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Questions 25

Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.

Based on Scholte’s Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?

Options:

A.

Trust

B.

Distrust

C.

Affection

D.

Respect

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Questions 26

Fabrizio created a contract for his supplier which included various contract terms. One term that Fabrizio included stated that "as agreed the price of each pencil is $1.00." Which of the following options describes this term?

Options:

A.

An incoterm

B.

An implied term

C.

An express term

D.

A variable term

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Questions 27

A catering supplier agrees to provide a meal to a school for $1.15 per unit for two years. What type of commercial agreement is this?

Options:

A.

Cost plus pricing

B.

Fixed pricing

C.

Incentive pricing

D.

Performance pricing

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Questions 28

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or of the future.

From the list shown, select the one answer which represents the solo leader, rather than the team leader.

Options:

A.

Encourages diversity, and lets team members be themselves

B.

Creates a mission that team members can work together to achieve

C.

Chooses to limit their role in teamworking: delegates

D.

Sets objectives and separate tasks for individual team members

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Questions 29

A xxxx team is a group of individuals brought together into a single team from different areas of the organisation.

Select one which best replaces xxxx.

Options:

A.

Cross-stitch

B.

Cross-organisational

C.

Cross-functional

D.

Cross-training

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Questions 30

Esther Francis has recently changed jobs from a supply role at Shine Cleaning Services (SCS) to a purchasing role at Southern Commercial Property (SCP). Esther requires industry technical input to develop a cleaning services requirements specification for her new employer. Esther Francis wants to include her former employer SCS in a market engagement exercise to inform the specification. Which of the following would be the most appropriate way to deal with the conflict of interest?

Options:

A.

Conduct the market engagement with SCS off the record

B.

Declare the potential conflict of interest to a senior manager of SCS

C.

Ask a colleague to conduct the market engagement with SCS

D.

Conduct market engagement with several capable suppliers, including SCS

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Questions 31

As a result of a global pandemic, a local hospital is facing significant patient capacity pressures and would like the construction of a new 50-bed ward to be prioritised and fully operational at the earliest opportunity. Which of the following pricing arrangements would support this aspiration?

Options:

A.

Penetration contract pricing

B.

Time and materials arrangement pricing

C.

Fixed price economic adjustment pricing

D.

Incentivised contract pricing

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Questions 32

Thinking of Tannenbaum and Schmidt’s work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says'.

Options:

A.

Autocratic

B.

Dictatorial

C.

Laissez-faire

D.

Democratic

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Questions 33

Which of the following approaches could a purchasing organisation use to reduce the level of detail in a specification, without increasing the risk of an unsuccessful procurement process?

    Increase the use of acronyms and abbreviations

    Cross-refer to recognised industry standards

    Require tendering suppliers to propose specifications

    Provide samples to demonstrate the requirements

Options:

A.

1 and 4 only

B.

2 and 3 only

C.

1 and 3 only

D.

2 and 4 only

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Questions 34

In what way might a contract clause be used to stop the supplier from making unwarranted price increases during the term of the contract?

Options:

A.

The buyer inserts a price adjustment clause in the contract

B.

The buyer deletes any contract clauses that may refer to stage payments

C.

The buyer inserts a contract clause that stipulates the invoice payment dates

D.

The buyer deletes any contract clauses that may refer to price increases

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Questions 35

In the Kubler-Ross Change Cycle, two of the elements can be combined to form one, which is called 'acceptance'.

Which two elements combine into this notion of 'acceptance'?

Options:

A.

Denial

B.

Decision

C.

Depression

D.

Experimentation

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Questions 36

While it is recognised that longer-term contracts have the potential to drive significant benefits for the organisation, a number of situations are more suited to making one-off purchases. Which of the below situations is likely to be more suited to a one-off purchase?

Options:

A.

The ordering of equipment for a special project

B.

A requirement for the maintenance of buildings

C.

The purchase of compatible IT infrastructure equipment

D.

The purchase of internal and external audit services

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Questions 37

The creation of the internet / world wide web is an illustration of what kind of turbulence within the environment?

Options:

A.

Technological

B.

Market

C.

Competitive

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Questions 38

In contracts, implied terms play a crucial role in defining the rights and obligations of parties, even when not expressly stated in the contract. Which of the following are potential examples of implied terms? Select TWO that apply.

Options:

A.

Terms that are incorporated by reference to another contract document, such as a technical specification

B.

Terms that are inferred by the courts based on general legal principles, ensuring parties act honestly and fairly in their contractual dealings

C.

Terms that are not fundamental but the breach of which entitles the innocent party to claim damages without the right to terminate the contract

D.

Terms that are fundamental to a contract, the breach of which may give rise to the right to terminate the contract

E.

Terms that are imposed by law to ensure a minimum standard of quality or performance in certain types of contracts

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Questions 39

If the speed of change was incremental, and the extent of change was realignment, what single term might we use to describe this change?

Options:

A.

Evolution

B.

Adaptation

C.

Revolution

D.

Reconstruction

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Questions 40

Because services are intangible, the key performance indicators for services are likely to be qualitative in all circumstances. Is this statement correct?

Options:

A.

Yes, services cannot be owned nor stored and therefore their quantities are not measurable

B.

Yes, there are no possible units by which services can be measured because they are intangible

C.

No, although services are intangible, they can be measured in terms of time or space covered

D.

No, although services are intangible, they are measurable but only in qualitative terms

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Questions 41

According to CIPS, which of the following are not included in the five ‘rights’ of procurement and supply?

Options:

A.

Goods

B.

Source

C.

Manner

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Questions 42

Which of the following describes a tender process run under a framework agreement where the tender only includes price and limited aspects of quality?

Options:

A.

Leasing agreement

B.

Mini-competition

C.

Simple one-off purchase

D.

Complex one-off purchase

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Questions 43

Thinking about the PESTEL model, under which heading would ageing society most readily fall?

Options:

A.

Technological

B.

Socio-cultural

C.

Environmental

D.

Legal

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Questions 44

Which of the following would be included in a contract to ensure satisfactory outcomes are delivered?

Options:

A.

Modern slavery declaration

B.

Key performance indicators

C.

Purchase order

D.

Letter of intent

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Questions 45

In the Kubler-Ross Change Curve, which of these comes second?

Options:

A.

Shock

B.

Integration

C.

Denial

D.

Depression

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Exam Code: L3M4
Exam Name: Team Dynamics and Change
Last Update: Nov 24, 2024
Questions: 150
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