EXIN BCS Service Integration and Management
Last Update Nov 23, 2024
Total Questions : 40
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| Exam Name | EXIN BCS Service Integration and Management |
| Exam Code | SIAMF |
| Official Information | https://www.exin.com/qualification-program/exin-bcs-siamtm |
| See Expected Questions | Exin SIAMF Expected Questions in Actual Exam |
| Take Self-Assessment | Use Exin SIAMF Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| 1. Introduction to SIAM | 1.1 SIAM Fundamentals The candidate can... 1.1.1 outline the purpose and value of a SIAM approach. 1.1.2 describe (business) drivers for SIAM. 1.2 SIAM Layers and Structures The candidate can... 1.2.1 explain the SIAM layers. 1.2.2 describe the SIAM structures, advantages and disadvantages for a hybrid service integrator, an internally and an externally sourced service integrator and a lead supplier integrator. |
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| 2. SIAM Implementation Roadmap | 2.1 SIAM Implementation Key Stages The candidate can... 2.1.1 distinguish between the different SIAM implementation key stages. 2.1.2 outline the main objectives, triggers, inputs, activities and outputs in the Discovery & Strategy stage. 2.1.3 outline the main objectives, triggers, inputs, activities and outputs in the Plan & Build stage. 2.1.4 outline the main objectives, triggers, inputs, activities and outputs in the Implement stage. 2.1.5 outline the main objectives, triggers, inputs, activities and outputs in the Run & Improve stage. |
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| 3. SIAM Roles and Responsibilities | 3.1 SIAM Roles and Responsibilities The candidate can... 3.1.1 explain SIAM roles and responsibilities. 3.1.2 explain the SIAM structural elements. |
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| 4. SIAM Practices | 4.1 Practices of SIAM The candidate can... 4.1.1 describe the people practices of managing cross functional teams. 4.1.2 describe the process practices of integrating processes across service providers. 4.1.3 describe the measurement practices of enabling and reporting on end-to-end services. 4.1.4 describe the technology practices of creating a tooling strategy. |
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| 5. Processes to support SIAM | 5.1 Processes in a SIAM Ecosystem The candidate can... 5.1.1 outline the function of processes in a SIAM ecosystem. 5.2 Objectives and SIAM Considerations of the Main Processes The candidate can... 5.2.1 indicate what the process purpose is. 5.2.2 outline the SIAM considerations. |
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| 6. SIAM Challenges and Risks | 6.1 Challenges, Associated Risks and Potential Mitigations The candidate can... 6.1.1 describe the importance of building the business case, the associated risks and mitigations. 6.1.2 describe the importance of cultural fit and behaviors, the associated risks and mitigations. 6.1.3 describe the importance of the level of control and ownership, the associated challenges and mitigations. 6.1.4 outline the importance of security, the associated risks and mitigations. 6.1.5 describe the challenges associated with measuring success and its mitigations. 6.1.6 define the commercial challenges, the challenges with legacy contracts and their mitigations. |
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| 7. SIAM and Other Practices | 7.1 Other Practices The candidate can... 7.1.1 describe the contribution of the following frameworks and standards to a SIAM ecosystem: service management including VeriSM™, ITIL and ISO/IEC 20000, Agile (including Agile service management), DevOps, COBIT and Lean. |
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TESTED 23 Nov 2024
