ASQ CMQ-OE Dumps Questions Answers

• Zero defects is an aspirational goal requiring rigorous and proactive quality management. It's not achieved through reactive measures like final inspection.
• Data-driven decision-making is fundamental to the CMQ/OE body of knowledge. A zero-defect approach demands collecting, analyzing, and acting upon data to identify root causes of errors and to drive continuous improvement within processes.
• Customer satisfaction surveys, while important, are feedback tools. They highlight issues but don't inherently prevent defects.
• Internal audits help assess process conformance but aren't the primary driver of zero defects.

References:

• ASQ CMQ/OE Handbook, Section III: Leadership (particularly Leadership Systems and Processes)
• ASQ CMQ/OE Handbook, Section IV: Strategy (focus on data-driven strategies)

 In a customer-driven company, the sales function plays a crucial role in understanding customer needs and ensuring customer satisfaction, which is fundamental to long-term customer retention. Sales teams often serve as the direct point of contact with customers, gathering feedback, addressing concerns, and building relationships. By focusing on these areas, sales can contribute significantly to retaining customers, which is more cost-effective than acquiring new ones and is essential for sustainable business growth.

References: The answer is based on general quality management principles that prioritize customer satisfaction and retention as key factors for organizational success. These principles are commonly found in quality management literature and are likely to be consistent with the ASQ Certified Manager Of Quality/Organizational Excellence study guide and handbook.

 Program Evaluation and Review Technique (PERT) charts, also known as PHRT charts, are used to manage and schedule complex projects. They help in planning and tracking project activities, estimating time, identifying critical paths, and managing resources. PERT charts are particularly useful for projects with uncertain or variable durations, where activities may overlap or depend on each other. By visualizing the project network and critical paths, project managers can make informed decisions and allocate resources effectively1.

References:

• The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition 1.