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Certified Implementation Specialist - Service Mapping

Last Update Dec 25, 2024
Total Questions : 60

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Last Update Dec 25, 2024
Total Questions : 60

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Certified Implementation Specialist - Service Mapping Questions and Answers

Questions 1

In Event Management, which of the following rules allows for automatic task creation?

Options:

A.

Alert Management

B.

Event

C.

Task

D.

Alert Correlation

Questions 2

Which one of the following is a valid format when entering SSH Private Key credentials?

Options:

A.

PEM

B.

PGP

C.

PDP

D.

PMI

Questions 3

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Options:

A.

Problem Management: Number of Incidents per Known Problem

B.

Incident Management: Mean Time to Resolve

C.

Event Management: Signal to Noise Ratio

D.

Change Management: Number of Major Changes