C_C4H62_2408 SAP Certified Associate - Implementation Consultant - SAP Customer Data Cloud Questions and Answers

The accounts database in SAP Customer Data Cloud is segmented into the following components:

A. Profile Data: Contains user profile information, such as name, email, and social identities.

Custom Data: Stores additional custom attributes defined by the organization.

System Data: Includes system-managed fields, such as timestamps and internal identifiers.

The other options are incorrect:

B. Profile Data, Preferences, Data Store: Preferences and Data Store are not segments of the accounts database.

C. Identities, Custom Data, Data Store: Identities are part of the Profile Data segment, not a separate segment.

D. Registration Data, Preferences, System Data: Registration Data and Preferences are not valid segments of the accounts database.

SAP Customer Data Cloud References:

Accounts Database Segments.

Data Store Overview.

The recommended approach to design afamily-relationship modelin SAP Customer Data Cloud is to use thefamily account group model. This allows you to group multiple user accounts under a single family account, enabling shared access and management of resources.

Option A: Incorrect. Setting up a family account data store schema is not a standard feature in SAP Customer Data Cloud and would require significant customization.

Option B: Incorrect. Using the profile custom data functionality is not suitable for modeling relationships between accounts. It is better suited for storing additional attributes for individual users.

Option C: Incorrect. Standard profile fields are insufficient for modeling complex relationships like family accounts.

Option D: Correct. Thefamily account group modelis specifically designed to represent relationships between accounts, such as parent-child or shared family memberships.

References:

SAP Customer Data Cloud - Family Account Groups

Account Group Models

For each consent entry in theconsent vault, SAP Customer Data Cloud automatically records the following information:

Option A: Correct. Thesource IPof the user is recorded to track where the consent was provided.

Option B: Incorrect. Therelated productis not automatically recorded in the consent vault. It may be part of custom metadata but is not a standard field.

Option C: Incorrect. Thepurposeof the consent is defined in the consent statement but is not automatically recorded as part of the consent entry.

Option D: Correct. Theconsent versionis recorded to track which version of the consent statement the user agreed to.

Option E: Correct. Theuser agent(browser or device information) is recorded to provide context about how the consent was given.

References:

SAP Customer Data Cloud - Consent Vault

Consent Entry Details

To retrieve users who have subscribed to the "Fitness Newsletter" from email accounts, you need to query theemailAccountstable and filter based on the subscription status. The correct query is:

D:SELECT * FROM emailAccounts WHERE subscriptions.<Fitness>.email.isSubscribed=trueThis query checks if the user is subscribed (isSubscribed=true) to the "Fitness" newsletter specifically for email accounts.

The other options are incorrect:

A:hasFullAccount=trueis unnecessary because the query is focused on email accounts, not full accounts.

B: AddinghasFullAccount=trueis redundant and incorrect for this use case.

C: QueryingfullAccountsis irrelevant because the requirement specifies retrieving users fromemail accounts, not full accounts.

SAP Customer Data Cloud References:

SAP Customer Data Cloud - Query Language.

Subscription Management.

The registration completion screen is displayed after a successful login when additional information or actions are required to complete the user's profile. The most common cause of this behavior is:

A: If the user has not accepted a mandatory consent (e.g., terms of service or privacy policy), the system will prompt them to do so via the registration completion screen.

The other options are incorrect:

B: A new subscription without a value would not trigger the registration completion screen unless it is mandatory.

C: Two-factor authentication being enabled would not directly trigger the registration completion screen.

D: A new schema field without a value would only trigger the screen if the field is marked as mandatory.

SAP Customer Data Cloud References:

Registration Completion Scenarios.

Mandatory Consents.

In SAP Customer Data Cloud, when defining a field in a schema, you can configure the following properties:

A. The field's name: This is the unique identifier for the field within the schema.

B. Whether the field is hidden: This property determines whether the field is visible or hidden in the user interface.

E. The field's type: Specifies the data type of the field (e.g., string, integer, boolean).

The other options are incorrect:

C. Whether the field is encrypted: Encryption is not a configurable property at the schema level. Encryption settings are typically managed at the system or database level.

D. Whether the field is compressed: Compression is not a configurable property for schema fields.

SAP Customer Data Cloud References:

Schema Field Properties.

Schema Editor Guide.

In theSites -> Site Settingssection of SAP Customer Data Cloud, you can configure the following:

C. Default Web and mobile screen-sets: Screen-sets define the user interface elements (e.g., login, registration, profile update) for web and mobile applications. You can set default screen-sets for your site.

D. CNAME: A CNAME record allows you to map a custom domain to your SAP Customer Data Cloud site. This is essential for branding purposes and ensures that your site uses your domain instead of the default SAP domain.

The other options are incorrect:

A. Email templates: Email templates are configured separately under thePoliciessection, not in Site Settings.

B. Custom API domain: Custom API domains are configured at the account level, not in Site Settings.

SAP Customer Data Cloud References:

Site Settings Configuration.

Screen-Sets Overview.

Custom Domains and CNAME.

In theCustomer Identity policiessection of the SAP Customer Data Cloud console, you can define the following email verification settings:

Option A: Correct. You can configure whether email verification uses a code (e.g., OTP) or a link.

Option B: Correct. You can set the expiration time for the verification link, ensuring it remains valid for a specific duration.

Option C: Incorrect. The verification email sender address is configured in theEmail Templatessection, not in the Customer Identity policies.

Option D: Incorrect. Automatic login upon password verification is unrelated to email verification settings.

References:

SAP Customer Data Cloud - Email Verification Settings

Email Verification Policies

To mark an account as successfully transferred in SAP Customer Data Cloud after updating an external database, you need to update the account's status using theaccounts.setAccountInfoAPI. This API allows you to modify account attributes, such as marking the account as transferred.

Option A:accounts.setSchemais used to define or modify the schema of account objects, not to update individual account data.

Option B & C:accounts.webhooks.setis not a valid API endpoint in SAP Customer Data Cloud.

Option D:accounts.setAccountInfois the correct API to use, as it allows you to update account attributes using the UID from the notification and a valid bearer token for authentication.

SAP Customer Data Cloud References:

API Reference - accounts.setAccountInfo.

Webhooks Integration Guide.

When usingsite groups, certain features can be overridden at the child level to customize behavior for individual sites. These include:

Option A: Incorrect. Thelogin identifier(e.g., email or username) is defined at the site group level and cannot be overridden at the child level.

Option B: Correct. Thedefault login and registration screen-setcan be customized at the child level to provide a unique user experience for each site.

Option C: Incorrect. Thedata schemais shared across the site group and cannot be overridden at the child level.

Option D: Correct. TheNew User Welcome email templatecan be customized at the child level to tailor the messaging for each site.

Option E: Correct. TheWeb SDK configurationcan be overridden at the child level to adjust settings like API keys or custom domains for individual sites.

References:

SAP Customer Data Cloud - Site Group Features

Customizing Child Sites

Dataflows in SAP Customer Data Cloud allow you to integrate and process data from various sources and targets. The following components can be added to dataflows:

A. Datasource: Represents the source of data, such as an S3 bucket, database, or API.

B. Datatarget: Represents the destination where processed data will be written, such as SAP Customer Data Cloud accounts or external systems.

C. File: Used for file-related operations, such as reading, writing, decrypting, compressing, or uncompressing files.

The other options are incorrect:

D. Social: Social components are not part of dataflow configurations. They are used for social identity integrations.

E. Field: Fields are attributes within data schemas and are not standalone components in dataflows.

SAP Customer Data Cloud References:

SAP Customer Data Cloud - Dataflows Overview.

Dataflow Components.

When enabling a new identity provider that requires an SSL certificate for encrypted communication, you must configure aCustom API Domainin the SAP Customer Data Cloud console. This allows you to use your own SSL certificate for secure communication between your application and the identity provider.

Option A: Correct. A custom API domain enables you to configure an SSL certificate for secure communication with external identity providers.

Option B: Incorrect. A central login page is unrelated to configuring SSL certificates for encrypted communication.

Option C: Incorrect. "Identity" is too vague and does not address the need for SSL configuration.

Option D: Incorrect. Trusted site URLs are used to define allowed origins for CORS (Cross-Origin Resource Sharing) but do not involve SSL certificates.

References:

SAP Customer Data Cloud - Custom API Domains

SSL Certificate Configuration

To fetch a preference object from a customer in SAP Customer Data Cloud, you should use theaccounts.getPoliciesAPI. This API retrieves the consent and preference policies associated with a user, including their preferences and consent status.

Option A: Correct. Theaccounts.getPoliciesAPI is specifically designed to retrieve user preferences and consent policies.

Option B: Incorrect. Theaccounts.getSchemaAPI retrieves the data schema of the account but does not provide information about preferences or consent.

Option C: Incorrect. Theaccounts.getAccountInfoAPI retrieves general account information but does not include detailed consent or preference data.

Option D: Incorrect. Theaccounts.getConsentStatementsAPI retrieves the list of available consent statements but does not fetch the specific preferences of a user.

References:

SAP Customer Data Cloud - Consent Management

accounts.getPolicies API Documentation

To ensure that existing users reconsent to the updated terms of service on their next login, you need to:

B: Update both theVersionfield and theReconsent cut-offdate.

Version: Incrementing the version number indicates that a new version of the terms of service is available.

Reconsent cut-off: Setting a reconsent cut-off date ensures that users who have not accepted the new terms by the specified date are prompted to reconsent.

The other options are incorrect:

A: Updating only the Reconsent cut-off without incrementing the version will not trigger reconsent for existing users.

C: Updating tags in screen-sets does not enforce reconsent for terms of service.

D: Updating only the Version field without setting a Reconsent cut-off will not ensure reconsent enforcement.

SAP Customer Data Cloud References:

Reconsent Management.

Terms of Service Updates.

The error occurs because thepluginViewIDparameter is missing when calling thegigya.accounts.switchScreenmethod. This parameter specifies the ID of theGigyaPluginViewinstance that renders the screen.

A: Adding thepluginViewIDparameter ensures that the method knows whichGigyaPluginViewinstance to use for displaying the screen.

B: ThecontainerIDparameter is used for specifying the HTML container in web-based implementations, not in mobile apps.

C: ThecIDparameter is not a valid parameter for theswitchScreenmethod.

D: ThedivIDparameter is also irrelevant in mobile app contexts, as it pertains to web-based implementations.

SAP Customer Data Cloud References:

GigyaPluginView Documentation.

Switching Screens in Mobile Apps.

When building a dataflow to transfer existing users' subscriptions from a marketing system to SAP Customer Data Cloud, the following actions are necessary:

Decrypt the PGP-encrypted file: Since the source file is encrypted, you must use thefile.decrypt.pgpcomponent to decrypt it before processing.

Handle errors during account updates: After writing data to SAP Customer Data Cloud using thedatasource.write.gigya.accountcomponent, you should add an error-handling step to capture records that fail to update.

Compress failed records: Failed records need to be zipped and sent back to the S3 bucket. Thefile.compress.zipcomponent is used for this purpose.

Option B: Adding an error-handling step afterdatasource.read.amazon.s3is unnecessary because errors at this stage are typically related to file retrieval, not data processing.

Option D: Thefile.encrypt.pgpandfile.uncompress.zipcomponents are irrelevant to this scenario, as the requirement is to decrypt and compress, not encrypt or uncompress.

SAP Customer Data Cloud References:

SAP Customer Data Cloud - Dataflows Overview.

Dataflow Components - File Operations.

Error Handling in Dataflows.

When validating a JSON Web Token (JWT), it is essential to ensure that you are using the correct public key. The best way to do this is to check that thekeyID (kid)of the public key matches thekeyID (kid)specified in the JWT header.

Option A: Incorrect. The public key hash and the signature hash of the JWT are not directly compared. Instead, the public key is used to verify the JWT's signature.

Option B: Incorrect. The expiration time of the JWT is validated separately and does not determine which public key to use.

Option C: Incorrect. While the issuer (iss) claim in the JWT header identifies the entity that issued the token, it does not specify which public key to use for validation.

Option D: Correct. ThekeyID (kid)in the JWT header identifies the specific public key that should be used to validate the token. Matching thekidensures the correct public key is used.

References:

JSON Web Token (JWT) RFC 7519

SAP Customer Data Cloud - JWT Validation

To retrieve a list of permissions for the currently logged-in customer in SAP CIAM for B2B, the correct API call isgigya.accounts.b2b.getOrganizationInfo(). This API call provides detailed information about the organization associated with the logged-in user, including their permissions and roles within the organization.

Option A: Correct. Thegigya.accounts.b2b.getOrganizationInfo()API call returns information about the organization, including the permissions and roles of the logged-in user.

Option B: Incorrect. Thegigya.accounts.getJWT()API call generates a JSON Web Token (JWT) for the user but does not provide information about their permissions.

Option C: Incorrect. Thegigya.accounts.getAccountInfo()API call retrieves general account information for the user. While it supports additional parameters likeinclude, it does not specifically return permissions related to B2B organizations.

Option D: Incorrect. Thegigya.accounts.b2b.auth.getAssets()API call is used to retrieve assets assigned to a user or organization but does not directly return permissions.

References:

SAP CIAM for B2B - getOrganizationInfo API

CIAM for B2B Web SDK Documentation

In SAP Customer Data Cloud, the valid JavaScript parameter event among the options is:

C. onConnectionAdded: This event is triggered when a new social or external connection is added to a user's account. It is commonly used to handle scenarios where users link additional identities (e.g., social accounts) to their existing account.

The other options are incorrect:

A. onLogout: This is not a valid JavaScript parameter event in SAP Customer Data Cloud.

B. onLogin: This is not a valid JavaScript parameter event in SAP Customer Data Cloud.

D. onSubmit: This is not a valid JavaScript parameter event in SAP Customer Data Cloud.

SAP Customer Data Cloud References:

JavaScript Events Reference.

onConnectionAdded Event.

When editing a dataflow in SAP Customer Data Cloud, you can perform several actions to manipulate and manage data. The correct options are:

Option A: Correct. Thedatasource.lookupcomponent allows you to check if a record exists in the site by querying the database or other data sources. This is useful for conditional logic in your dataflow.

Option B: Incorrect. Adding a component to start the schedule of the dataflow is not a valid action within the dataflow editor. Scheduling is configured separately outside the dataflow editor.

Option C: Incorrect. Adding multiple "Next steps" to a single component is not supported in SAP Customer Data Cloud's dataflow editor. Each component can only have one direct "Next step."

Option D: Correct. You can preview the schema of adatasourcecomponent to understand the structure of the data being processed. This helps ensure that the dataflow is correctly configured.

References:

SAP Customer Data Cloud - Dataflows Documentation

Dataflow Components Overview

Once the Web SDK has loaded, the best way to execute additional code is by using theonGigyaServiceReadyfunction. This ensures that your code runs only after the Gigya service is fully initialized and ready to be used.

Option A: Incorrect. The<head>tag is used for loading scripts and stylesheets, not for executing code after the SDK loads.

Option B: Correct. TheonGigyaServiceReadyfunction is specifically designed to execute code after the Gigya Web SDK has fully loaded and is ready for use.

Option C: Incorrect.accounts.addEventHandlersis used to handle events like login or registration, not to execute code after the SDK loads.

Option D: Incorrect. The JavaScriptonLoadevent applies to the entire page or specific elements, not specifically to the Gigya Web SDK.

References:

SAP Customer Data Cloud - Web SDK Initialization

onGigyaServiceReady Documentation