C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

External pricing

Products

Social media profiles

Accounts

Download the template.

Map the data fields to the data fields offered in the template.

Schedule an MDRO job.

Delete the header with the field names in the template.

Service category

Employee

Account

Organization

Territory

Maintenance plan

Ticket

Warranty

Contract

Maintenance plan

Service contract

Operating hours

Working calendar

Make sure an organizational node can only be set up with a replication process from the back end.

Make sure that each organizational unit can have only one function at a time.

Use the Reporting Line function for selection.

Assign an employee to several organizational units.

Page layout

Code list restriction

Validation rule

Delegation

Activate status schema for functional locations

Create customer records

Activate registered products in scoping

Create an installed base

You can use Dashboard Designer to join KPIs to a new data source.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can use a mashup to access SAP BusinessObjects BI offline.

You can add custom fields in data sources and reports.

Delivery blocking

Prospect blocking

Sales support blocking

Credit limit check

A customer needs to be assigned to the installed base.

The installed base must be set to active status.

An active service contract must be added to the installed base.

At least one registered product must be assigned to the installed base.

Implement the provided Hot Fix number.

Create an incident.

Report a ticket.

Send an email to SAP Cloud Support.

Set up an approval process.

Create a customer and assign an email address.

Activate Live Activity Configuration.

Define a template.

The Ticket Creation action in the Tickets work center

Maintenance plan

Activity planner

Workflow rule of type Action

Automatic time recording can be done by choosing "Start recording" and "Stop recording".

Time sheets can be submitted for approval.

You can activate Microsoft Outlook integration for time recording.

Code list restrictions are not possible for the Time Type field.

Time recording can be done without assignment to a ticket.

Data Workbench

Workflow rules

Mass Change Account Data

Manual migration

Change field label

Add a new field

Create a new URL mashup

Add a new UI Switch logic

Ticket type

Channel direction

Notification type

Mashup service

Channel type

Define Specific Restriction

Full Access

Unrestricted

No Access

Restricted

Routing rules can be applied to warranties.

The agent is prompted to upsell a warranty to the customer.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

The system can be set up so that certain incident categories are not covered.

The determination rules have been configured, but not activated.

SLAS are not configured in fine-tuning.

A workflow rule was not scheduled to trigger the determination.

SLAs are not activated in project scoping.