AD0-E327 Adobe Campaign Classic Business Practitioner - Certified Expert Questions and Answers

To deliver notifications to the new email addresses, the business practitioner should use a custom target mapping1.

A custom target mapping is used to map the fields in the delivery object to the fields in the target database1.

https://sendpulse.com/support/glossary/email-notification

To deliver notifications to secondary email addresses for recipients, a business practitioner needs to adjust the targeting configuration to include these additional contact points. By using a custom target mapping, the practitioner can define a schema that includes the secondary email addresses and instructs the campaign to use this data when sending communications. Custom target mappings allow the practitioner to define additional fields beyond the default schema, enabling the delivery of messages to alternative email addresses associated with the recipients.References:The answer is based on the functionality of target mappings in Adobe Campaign Classic, which allow for the customization of recipient targeting for campaign deliveries.

Adobe Campaign provides several reporting tools that can help analyze and represent data for different purposes. Some of these tools are:

• Audit features: These features allow you to track and monitor user activities on various objects and folders in Adobe Campaign, such as deliveries, workflows, reports, etc. You can access them under Administration > Audit folder.
• logins.log file: This file records all the login attempts to Adobe Campaign server, including successful and failed logins. You can access it in the nlserver syslogd module.
• Delivery summary report: This report shows a summary of the delivery settings and statistics, such as target population, subject line, sender name, etc. You can access it in Adobe Creative Cloud.

This would allow you to export a report on user activities with various reporting tools within Adobe Campaign. You would be able to see how many times each report has been generated and how many unique users used it. 

When creating a new input form in Adobe Campaign, and wanting to use the same schema and namespace as an existing form, the best practice is to specify the entity-schema attribute with the namespace and schema name. This ensures that the new form is associated with the correct schema ("customer") and namespace ("cus") without creating any conflicts with existing forms.References:This is based on XML form design best practices within Adobe Campaign, where entity-schema is used to define the data schema for an input form.

Adobe Campaign allows you to create and edit workflows using a graphical interface or an XML editor. You can also view and modify the properties of a workflow, such as its name, label, description, priority and login2.

The login property of a workflow indicates the operator who created or scheduled the workflow. It is used for security and notification purposes. If the operator’s access for the campaign instance has been revoked, then the workflow may fail or generate errors3.

To remove the error in your workflow, you need to replace the login property with an active operator’s user ID and email address. The user ID and email address are separated by a colon (:) in the XML code. For example: login=“1234:john.doe@example.com”.

The error message suggests that there is an issue with the workflow's ability to send notifications using the 'notify supervisor' template. This is often linked to the operator's login credentials tied to the workflow, which might now be invalid due to the access revocation. The XML snippet indicates the login information that needs to be updated. Replacing the 'login' attribute with the user ID and email of an active operator (one who has the appropriate permissions and whose access to the campaign instance has not been revoked) should correct the error. The login usually requires both user ID and associated email to correctly identify and authenticate the user within the system.References:This resolution approach is informed by typical administrative and operational troubleshooting in campaign management systems, where user access and permissions are critical for executing workflows.

The metric that identifies how many of the targeted recipients opened a delivery in the Tracking Indicators report is Distinct opens for the population reached. Therefore, option B is the correct answer.

The other options are:

• Sum of opens for the population reached: This metric identifies the total number of opens for the population reached.
• Distinct clicks for the population reached: This metric identifies the total number of clicks for the population reached.
• Recipient clicks for the population reached: This metric identifies the total number of clicks for the population reached, but only counts one click per recipient.

To create a cross-delivery workflow where an email is followed by an SMS, it's important that the workflow can pass the target recipients from the email delivery to the SMS delivery. Checking the "Generate an outbound transition" option in the workflow execution settings of the email delivery creates an output population that can be used as the input for the subsequent SMS delivery activity. This ensures that the recipients who received the email are then considered for the SMS, maintaining the flow of communication across the different delivery channels.References:This process aligns with cross-channel campaign management, where the flow of the recipient data from one delivery channel to another is managed within a campaign workflow.

To minimize the coding effort every time a similar request is made, the business practitioner should A. Create a Predefined Filter.

A Predefined Filter is a saved query that can be used to retrieve a specific set of data on a regular basis. The Predefined Filter can be created with the specific conditions that the business practitioner needs to access, such as quarantined addresses, untargeted recipients, a specific age range, etc. The Predefined Filter can be saved and reused every time a similar request is made, minimizing the coding effort.

When a business practitioner needs to access a specific set of data under consistent conditions, creating a Predefined Filter is the most efficient approach. Predefined Filters in Adobe Campaign allow users to save a set of criteria that can be reused across different campaigns and workflows. This saves time and effort as the practitioner does not have to recreate the conditions every time they need to access this data set. The filters can be applied to various campaign activities without additional coding, making it a convenient solution for recurring data access needs.References:This recommendation is based on the functionality of Predefined Filters in Adobe Campaign Classic, which allows for the reuse of common criteria in multiple campaign activities.

To maintain an updated audience with the latest subscription status, including new customers, the most effective approach would be to use a dynamic list that is updated daily. The term "Purge and Reuse" implies that the list will be cleared and repopulated with current data on a regular basis. This approach ensures that the audience list always reflects the most recent subscription statuses, including those of any new customers who have subscribed since the last update. A list of type "Group" would typically be used for static segmentations and wouldn't be as dynamic as a list of type "List".References:This answer is based on the standard practice of audience management in campaign systems where dynamic lists are used to reflect real-time or frequently updated data.

To create a link between two tables such that one primary key of the first table can be connected with multiple values over the primary key of the second table, the business practitioner needs to define the cardinality in the first table as 1:n.

The cardinality defines the relationship between the two tables. In this case, the first table has a primary key that can be connected with multiple values over the primary key of the second table. This is a one-to-many relationship, which is represented by the cardinality 1:n.

To avoid leaving a workflow in a paused state during development or testing, adding a Stop activity ensures that the workflow is forcibly stopped after all the activities have been processed. Additionally, adding an End activity at the end of a workflow is a standard practice for defining a clear endpoint, after which the workflow will not proceed. Both these activities help prevent workflows from remaining in an unintended paused state. It's important to use these activities as they are designed to provide a clean termination of the workflow's execution.References:These recommendations are based on standard practices within workflowmanagement in automation systems like Adobe Campaign Classic, where Stop and End activities are common features.

The error in the Union activity is caused by D. Inbound transitions containing populations with heterogeneous targeting dimensions1.

The Union activity is used to combine two or more populations. The inbound transitions must contain populations with the same targeting dimensions. In this case, the three different activities have different targeting dimensions, which are email domain, age, and delivery status. Therefore, the Union activity cannot combine the three results together2.

https://experienceleague.adobe.com/docs/campaign-classic/using/automating-with-workflows/targeting-activities/union.html?lang=en

The error in the 'Union' activity is caused by the attempt to combine results from activities with different targeting dimensions. The Union activity requires that all incoming transitions (the populations to be combined) have the same schema structure. In this case, targeting recipients based on email domain and age involves recipient attributes, which are usually part of the same recipient schema. However, targeting based on delivery status involves attributes from the delivery schema. Since these schemas have different structures and fields, the Union activity cannot combine them directly without configuration that reconciles these differences.References:The answer is based on the principles of database schema structures and the functionality of union operations within data processing workflows, as typically encountered in campaign management systems like Adobe Campaign Classic.

a data extraction activity allows you to extract data from Adobe Campaign database and export it to a file1. You can select the data to be extracted, the file format, and the output location1.

The handle groupings option lets you group data by one or more criteria and apply aggregate functions such as count, sum, average, etc2. You can also filter the final result of the aggregate by using a having clause2.

the step that should be taken to filter the final result of the aggregate for customers who have ordered more than 10 times would be option A. Handle groupings (GROUP BY + HAVING) would allow you to group customers by their order count and filter those who have ordered more than 10 times.

In the context of data extraction, particularly when working with aggregate data such as counting the number of orders per customer, the SQL clauses GROUP BY and HAVING are used. The GROUP BY clause is used to aggregate the data according to one or more columns – in this case, the customer identifier. The HAVING clause is then used to filter the aggregated results based on a condition – in this case, customers who have ordered more than 10 times. This approach effectively filters out the final result to include only customers meeting the specified ordering criteria.References:The use of GROUP BY and HAVING clauses is standard in SQL for performing aggregations and filtering on aggregate data.