77201X Avaya IP Office Platform Implement Certified Exam Questions and Answers

The IP500 V2 supports up to 16 analog trunks (Option D) using four ATM4 cards (4 ports each) in its expansion slots. Options A, B, and C represent partial configurations.References: Avaya IP Office IP500 V2 Installation Manual.

The default system password for IP Office Server Edition is "password" (Option A), used for initial administrative access (e.g., Web Control). Options B, C, and D are either OS-level or unrelated defaults.References: Avaya IP Office Server Edition Installation Guide.

The default port for SIP signaling in IP Office, as per industry standards, is 5060 (Option A). This applies to SIP trunks and endpoints unless customized. Option B (1720) is for H.323, Option C (8080) is for web services, and Option D (443) is for HTTPS.References: Avaya IP Office SIP Configuration Guide.

The default port for SMTP in Voicemail Pro is 25 (Option A), used for sending voicemail-to-email notifications. Option B (110) is POP3, Option C (143) is IMAP, and Option D (587) is an alternative SMTP port—not the default.References: Avaya IP Office Voicemail Pro Administration Guide.

In Avaya IP Office Server Edition, license keys are tied to a unique identifier specific to the deployment to ensure proper licensing and feature activation. The correct answer, Option D, "The site ID assigned by Avaya," refers to the System Identification (SID) or a similar unique identifier assigned by Avaya during the licensing process. This Site ID is used in conjunction with the Product Licensing and Delivery System (PLDS) to generate license files that unlock features like user capacity, VoIP trunks, or advanced applications. Option A (digital certificate) is not relevant, as certificates are more commonly used for security protocols, not licensing. Option B (hardware components) is incorrect because Server Edition licenses are not tied to specific hardware serial numbers or components, allowing flexibility in hardware replacement. Option C (Dongle serial number) applies to older IP Office systems like the IP500 V2 with physical feature keys, not ServerEdition, which uses software-based licensing.References: Avaya IP Office Platform Licensing Guide, Server Edition Deployment Guide.

Embedded Voicemail on the IP500 V2 is a lightweight voicemail solution stored on an SD card. It supports a maximum of 6 simultaneous voicemail channels (Option B), allowing up to 6 users to access voicemail or leave messages at once. This capacity is fixed and cannot be expanded, unlikeVoicemail Pro, which supports more channels with additional licensing. Options A, C, and D do not match the documented limit.References: Avaya IP Office Embedded Voicemail User Guide.

Call Park (Option B) allows a user to park a call in a "slot" and retrieve it from another phone using a park code or button. Option A answers ringing calls, Option C transfers calls, and Option D holds calls—not retrieving parked ones.References: Avaya IP Office Feature Code Guide.

The System Status Application (SSA) (Option B) displays active alarms and system health in real time. Option A configures settings, Option C manages voicemail, and Option D is for Server Edition configuration—not alarm viewing.References: Avaya IP Office System Status Application Guide.

The "Receptionist" license (Option C) enables the SoftConsole application for receptionist duties, such as call handling and transfers. Option A (Power User) is for mobility, Option B (Office Worker) for one-X Portal, and Option D (Teleworker) for remote deskphones—not receptionist features.References: Avaya IP Office Licensing Guide.

A T1 trunk (PRI) supports 23 simultaneous calls (Option A) in North America, using 23 B-channels and 1 D-channel. Option B (24) includes the D-channel (not for calls), Option C (30) is for E1, and Option D (31) exceeds T1 capacity.References: Avaya IP Office Trunk Configuration Guide.

Resilience in Server Edition ensures continuity of service if the Primary Server fails. Option A, "Secondary Server," is the required component, acting as a failover system that takes over call processing and management if the Primary Server becomes unavailable. This setup is a key feature of Server Edition’s high-availability design. Option B (Expansion System) adds capacity but does not provide resilience. Option C (Voicemail Pro Server) enhances voicemail but isn’t tied to core resilience. Option D (Application Server) supports additional applications (e.g., one-X Portal) but isn’t required for failover.References: Avaya IP Office Server Edition Resilience Configuration Guide.

Short Codes (Option B) are customizable dial strings in IP Office that allow users to access features (e.g., *70 for call pickup) or dial specific numbers (e.g., 9 for an outside line) using abbreviated codes. Option A is for Voicemail Pro, Option C is for SSA, and Option D is unrelated to short codes.References: Avaya IP Office Short Code Configuration Guide.

SoftConsole is a PC-based application for IP Office, typically used by receptionists or operators to manage calls. Option A, "SoftConsole works in conjunction with physical telephone," is correctbecause it complements a physical IP Office phone, providing a graphical interface to handle call transfers, hold, and directory lookups while relying on the phone for audio. Option B is incorrect as SoftConsole is Windows-based, not Linux. Option C (VoIP) is misleading; SoftConsole manages calls but does not provide VoIP audio itself. Option D is wrong as SoftConsole supports a single user per instance, but multiple instances can run if licensed, not limited to two.References: Avaya IP Office SoftConsole User Guide.

The default SNMP port on IP Office is 161 (Option A), per the SNMP standard for monitoring. Option B (162) is for SNMP traps, Option C (5060) is for SIP, and Option D (8080) is for web services.References: Avaya IP Office SNMP Configuration Guide.

The IP Office Server Edition Expansion System extends capacity and is managed by the Primary Server. Option C, "It supports up to 250 users," is true, as each Expansion System (e.g., IP500 V2 or Linux-based) supports up to 250 users, contributing to the total 2500-user capacity. Option A is false as Voicemail Pro can be centralized on the Primary Server. Option B is incorrect because Expansion Systems rely on the Primary Server for operation. Option D is false as they support analog, digital, and IP endpoints.References: Avaya IP Office Server Edition Deployment Guide.

Each "SIP Trunk Channels" license supports 1 simultaneous call (Option A). Multiple licenses are required to increase capacity (e.g., 10 licenses for 10 calls). Options B, C, and D incorrectly suggest a single license supports multiple calls.References: Avaya IP Office SIP Trunk Configuration Guide.

"Group Login/Logout" (Option B) enables users to dynamically join or leave multiple hunt groups using feature codes or phone buttons, ideal for flexible staffing. Option A (Hot Desking) is for logging into different phones, Option C (Call Pickup) is for answering others’ calls, and Option D (Mobile Twinning) is unrelated to hunt groups.References: Avaya IP Office Hunt Group Configuration Guide.

Voicemail Pro (Option A) provides call recording capabilities in IP Office, with options for manual, automatic, or scheduled recording. Option B is for call handling, Option C is for user productivity, and Option D is for monitoring—not recording.References: Avaya IP Office Voicemail Pro Administration Guide.

The "Contact Center Agent" license (Option B) is specifically required for agents using the IP Office Contact Center, enabling features like real-time reporting and call handling. Other options (A, C, D) are user profiles unrelated to contact center functionality.References: Avaya IP Office Contact Center Licensing Guide.

The "Power User" license (Option A) enables the one-X Mobile Preferred client, providing advanced mobility features. Option B supports one-X Portal, Option C is for remote deskphones, and Option D lacks mobile client support.References: Avaya IP Office Licensing Guide.

The TCM8 card (Option A) supports Avaya 9500 series digital phones on the IP500 V2 by providing digital station ports. Option B (Phone 8) is for analog phones, Option C is for trunks, and Option D is for voicemail—not digital phones.References: Avaya IP Office IP500 V2 Installation Manual.

The one-X Mobile Preferred client (Option B) is a mobile app that provides access to IP Office features like call control, presence, and voicemail from smartphones. Option A is a subset of its capabilities, Option C is for Manager, and Option D is for SSA.References: Avaya IP Office one-X Mobile Preferred Guide.

The TCM8 card (Option B) supports up to 8 digital stations (e.g., Avaya 1400/9500 series phones) on the IP500 V2. Option A (Phone 8) is for analog phones, Option C (ATM4) is for analog trunks, and Option D (PRI 30) is for PRI trunks.References: Avaya IP Office IP500 V2 Installation Manual.

Conference Add (Option B) allows a user to join or add others to an ongoing conference call using a feature code or button. Option A barges into two-party calls, Option C answers ringing calls, and Option D transfers calls—not conference joining.References: Avaya IP Office Conference Configuration Guide.

SIP trunking on IP Office requires the "SIP Trunk Channels" license (Option A), which allocates a specific number of simultaneous SIP trunk calls. This license is separate from endpoint or user licenses. Option B (IP Endpoint) is for IP phones, Option C (Power User) is for advanced user features, and Option D (Voicemail Pro) is for voicemail, none of which enable SIP trunks.References: Avaya IP Office Licensing Guide.

The one-X Portal (Option B) provides a web-based interface where users can see the presence status (e.g., available, busy) of other IP Office users, enhancing collaboration. Option A (SoftConsole) is for call handling, Option C (Voicemail Pro) is for voicemail, and Option D (System Status) is for system monitoring—not user presence.References: Avaya IP Office one-X Portal User Guide.

The "Line Group ID" in IP Office groups trunks (e.g., SIP, PRI) for call routing purposes (Option B), used in ARS (Automatic Route Selection) or short codes to direct outgoing calls. Option A is unrelated to trunks, Option C applies to extensions, and Option D is for hunt groups—not line groups.References: Avaya IP Office Trunk Configuration Guide.