Universal Containers uses 75,000 distributors that have close to 1 million total users. Distributors need opportunities assigned to their distributor for delivery.
What license recommendation will meet distributor needs?
Universal Containers (UC) has affiliates who sell containers in countries where UC does not have a local office. UC uses a Partner Community to manage the sales cycle in those countries. One of its affiliates has grown substantially and restructured its internal sales team with the following structure; Sales VP —> Director of Sales —> Sales Manager —> Sales Reps. Sales Reps should not see each others’ opportunities, and visibility of deals should open up within e Sales Rep's hierarchy.
What is the main problem an architect should address in this situation?
Which three capabilities are available with Enterprise Territory Management? Choose 3 answers
Which two access grants are stored in the Group Maintenance tables?
Choose 2 answers
Universal Containers does not want the Users in the Custom Sales Department Profile to be able to delete Opportunities. How would the Architect prevent a certain set of users from deleting Opportunities?
The System Administrator at Universal Containers has created two list views called ListV1 and ListV2. One group of users should only see ListV1 and the second group of users should only see ListV2. Two public groups were created to restrict visibility to the respective list views. However, users in both groups are able to see both list views. What system permission in their profile enabled the users to see all list views?
Universal Containers requested to leverage Lightning Web Components (LWC) to improve support reps’ user experience. LWC will be used as view layer, and Apex classes will have the business logic.
Which attention points should the development team consider when implementing this solution?
Universal Containers has developed an AppExchange managed package for their distribution partners, which required a private key to be generated for each partner and used by the code. Universal Containers support representatives must be able to access the private key value to debug connection issues, but it must not be possible for the partner to access the value.
How can the Architect best support this requirement?
What should the Architect do to ensure Field-Level Security is enforced on a custom Visualforce page using the Standard Lead Controller?
Universal Containers has implemented a community for its customers using the Customer Community sense type. They have implemented a custom object to store service requests that has a look up to the account record. The Organization Wide Default External Access for the service request object is set to Private. Universal Containers wants their customers to be able to see service requests for their account through the community Customers should not see service requests for other accounts. What Salesforce feature can the Architect use to implement this?
Universal Containers has the following Sharing Settings for their Org:
Account = Private
Contact = Controlled by Parent
Opportunity = Private
Case = Private
They have enabled "Default Account Teams" and have trained users to set up their Default Team. Which three access levels can be set on the Account Team Member?
Choose 3 answers
Sales Reps at Universal Containers sometimes create large files as a part of the Sales process that are too large to share over email. They would like
users to be able to share files with customers, but the CISO has requested that any file links shared must be protected by a password.
How can this be accomplished?
Universal Containers, a global corporation of 50,000 users, has a 24x7 call center operated by 20,000 users that includes employees and contractors. Their sales organization is 10,000 strong and they started processing about 100,000 updates to opportunity custom fields called Priority and NextStep. They also started processing 20,000 updates to a highly nested territory hierarchy. There was a third mass update on a Next Step field on the Action Plan custom object that has Case as a lookup field. Users started seeing a Group membership lock error in the system. What is a probable cause for this error?
Universal Containers has a set of Account Management users that should only see Accounts once the Account becomes a customer. The Type field on the Account identifies whether the Account is a Prospect, Customer, Partner or Other. Which two methods could an Architect use to enable this sharing requirement, assuming a private sharing model for Accounts?
Choose 2 answers.
Universal Containers has selected a small and diverse group of users to review Inactive accounts. Given the Private sharing model, a public group was created and made available to this group of users. A sharing rule was created to make inactive Accounts visible to the public group. However, some of these users are reporting they don't see any of the Accounts that were shared with the public group.
what is the underlying Issue for these users?
If you want to create some logic that will share certain records in APEX code, you just have to create special records that will open access to the desired records. The aim is to create records of certain type, for example, all share objects for custom objects are named as
By Viewer Access you can see the data in a report or dashboard, but you can’t make any changes, except by cloning it into a new report or dashboard.
Universal Containers wants to create a way to store sensitive Invoice Data in Salesforce. A User who owns an Account should not see every Invoice, but only invoices that they or their subordinates own. Which two features should be considered during this solution implementation?
Choose 2 answers.
Universal Containers (UC) operates worldwide, with offices in more than 100 regions in 10 different countries, and has established a very complex Role Hierarchy to control data visibility. In the new fiscal year, UC is planning to reorganize the roles and reassign account owners.
Which feature should an architect recommend to avoid problems with this operation?
Universal Containers has created a Reimbursement Custom Object to capture requests for reimbursement of expenses related to office supplies. The Reimbursement requests are sometimes sensitive and the Team Leads should not have access to the Reimbursement records submitted by the Users in the Call Center Agent role. The Director of Support will require access to all Reimbursement records. The role hierarchy is set as follows: Call Center Agent role reports to Team Lead role, which Reports to the Director of Support. Which steps would the Architect take to ensure proper sharing in this Role Hierarchy structure assuming Private Sharing Setting for the Reimbursement Object?
Universal Container is creating a custom VF page to allow user to edit contact records. The developer has used an apex:outputField for the Phone field on the contact obj. What is the expected behavior if a user without FLS accesses the VF page?
Besides their own team accounts, sales managers at Universal Containers need to have
READ access to all accounts of the same segment in other countries. Role hierarchy was
implemented accordingly (based on countries), but a sales manager in the US is complaining
that he cannot view account records of the same segment in Canada. What should be done
to grant access in a proper way?
Universal Containers uses Standard WorkOrder object to track various work orders sent to field agents. Currently, the WorkOrder object has more than 400 fields. There are eight different types of work order processes established. The Director of Customer Service wants to ensure that field agents gets to see only required information specific to the WorkOrder type they are addressing.
Which option is recommended to implement this requirement?
Universal Containers has a global 24x7 Salesforce.com implementation that supports Sales, Services, Order Management, and various other parts of their business. They have a nested territory hierarchy, 10,000 sales users, and 20,000 support agents. Territory changes happen daily. The demand for new applications and changes to the platform is high and they follow an agile development methodology and deliver new releases every two weeks on the platform. What Salesforce.com feature would help the system recover from a maintenance restart on Salesforce.com servers?
Sales managers at Universal Containers (UC) have requested viewing customer invoices in Salesforce .. system. The architect at UC decided to surface the customer invoices in Salesforce using external objects a..
Configured an external object called Invoice.
Created a lookup relationship between account and the invoice
How can the architect grant the sales managers access to the customer invoices data?
Universal Containers created a public group with certain sales engineers to help on complex deals, as well as a sharing rule to grant access to these opportunities. The Opportunity organization-wide default is Private,
What is the impact of these sharing settings?
Universal Containers has set the Org-Wide Sharing Default for Accounts to Private and has created some sharing rules to extend access based on certain data access policies. An architect has been asked to review access to a certain set of key customer accounts. How might this review be conducted?
When writing test methods, what functionality is verified by the system method"runAs()"?
Universal Containers (UC) has a mostly Private organization-wide default, as it Is a core principle of UC to respect client data privacy. UC has implemented complex processes for granting access to Opportunity data. A few key members of the sales reporting team need to always be able to see, but not change, Opportunity data for all opportunities.
What should an architect recommend as an approach to meet these requirements?
Universal Containers has created a custom Sales Operations profile with read and edit access to the Category field on a custom object. There is a new requirement that 3 of the 100 users assigned to the Sales Operations Profile should have read-only access to the Category field.
How can the Architect support this request?
Choose one answer:
A Visualforce controller has a requirement to be written with "Without Sharing" at the top level; however, certain methods within the page still need to enforce the user permissions for creating records and accessing certain fields. Which two methods below would be used to enforce this requirements?
Choose 2 answers.
Universal containers (UC) has a partner community for its 200 distributors. UC customer accounts are .. organization-wide default setting for the custom Delivery object is private.
How can an architect advise UC to grant all users at a distributor access to delivery records for all customer distributor?
Universal Containers (UC) has a private Organization-Wide Defaults (OWD) model for the
Account object and needs to control the access of records and fields according to these
requirements:
• Sales reps can view/edit only their own records and cannot access the field "segment" in
account page.
• Service reps need to view all accounts but cannot edit any information.
• Sales managers can modify any account of reps reporting to them.
• Service managers can modify any account.
How can a Salesforce architect provide an optimal solution for this scenario?
Susan posts a file to the chatter fees for a record of an object which OWD is private. Which
two statements accurately describe who can view the file by default?
Choose 2 answers.
Universal container (UC) use External Object to retrieve Invoice data from a Legacy ERP. A finance team requested to have access to the Invoice records in the account page.
In addition to objects access in the finance users profile, what other feature should a Sales Architect recommend?
Universal Containers (UC) has a business unit that uses a custom object to track requests which demands a high level of internal team collaboration. Although all requests must have an owner, all employees are required to collaborate on requests.
Which recommendation should a Salesforce architect provide to optimize the solution and meet these requirements?
Universal Containers (UC) uses a custom lightning component with an Apex class to display
shipment information (custom object, private OWD). UC sales managers are complaining
about two important points:
● Shipment records that belong to their teams can be seen by other users.
● Shipment amount should be visible only by managers, but sales reps are able to view it. Which two features did the development team miss that is causing the problems?
Choose 2 answers.
In order to allow community users to collaborate on Opportunities, which license type must the users.
Universal Containers (UC)has implemented customer community with customer community licenses for their customers. UC requested that any record owned by its customers should be accessible by UC users in the customer support role.
How can an Architect configure the system to support the requirements?
Universal Containers provides 24x7 support for its customers worldwide using call centers
in three different countries with each one covering an 8-hour shift in different time zones. Service reps in a call center have access to the same information but only during their local working hours.
Which feature in Salesforce controls access for specific login hours?
Universal Container (UC) wants all full-time internal employees to be able to view all leads. A subset of employees should also be able to see leads.
Which organization default (OWD) approach should an architect recommend that will help US implement these requirement?
Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?
The architect at Universal Containers is trying to ensure that security vulnerabilities are not present within the Salesforce organization.
What two tests should the architect verify?
Choose 2 answers
Universal Containers has a large network of partners, who each have seasonal workers that need ..
How might the Architect design the solution to federate user setup to the Partners?
Choose 2 answers
To reduce the case time resolution and improve customer satisfaction, Universal Containers (UC) wants to allow specialized marketing consultants to have edit access to Case records of VIP customers. These casts should be visible only to the support rep who owns the case and the marketing consultants.
Which recommendation should a Salesforce architect give to allow this scenario?
Universal Containers (UC) has implemented Customer Community with customer community plus licenses for their distributors. Some distributors requested granting specific community users (agents) to view cases submitted by other agents of the same distributor.
Which feature only supports these requirements?
Universal Containers (UC) has a custom object to track the internal net promoter score (NPS) for all ..
How can UC ensure that NPS records cannot be accessed by an individual employee's manager?
Universal Containers (UC) sales managers are complaining that they cannot access their teams' Shipment records (a custom object). Initially, the admin suggested that this it happening due to misconfigured role hierarchy (Shipment OWD is Private). Alter investigation, they determined the. role hierarchy for these users is correct.
What can be the reason why Universal Containers sales managers are not able to see Shipment records?
A custom ServiceFeedback object is used to collect partner feedback. ServiceFeedback
records should be available to all internal employees. The OWD is set to Private for external
users so partners cannot see feedback from other partner users.
How can the Architect give access to all internal employees?
Universal Containers (UC) has a team that analyzes customer orders looking for fraud. This team needs access to Invoice records (Custom object, Private OWD). UC \as complex rules to control users' access. The Salesforce Architect recommended using Apex managed sharing to meet these requirements.
Which two recommendations should a Salesforce Developer consider when implementing the changes7 Choose 2 answers
What advanced tool can Salesforce enable for Large-scale role hierarchy realignments?
Universal Containers (UC) has recently changed its internal policy to follow market regulations and create an internal team to manage the collection process. Only this team should have access to Invoke records. currently, invoke is a child in a Master-Detail relationship to Account. Although related lists have been removed from the page layouts, some profiles stills have access to the invoice object.
Which approach should an architect recommend to fix this problem?
Universal Containers (UC) has 200 distributors that use Partner Community licenses.
Partners cannot see each other's data, but UC is also trying to give more visibility to data for certain individuals at a distributor.
HOW can an Architect give users in the partner user role access to all Case and Container records owned by any user, regardless of role, at the same distributor?
The sales manager in Japan have asked the sales manager in Australia to assist them with closing their deals.
How are these requirements achieved?
Universal Containers (UC) is a non-profit organization and has over 20,000,000 members
(donors). The company decided to assign those accounts to Donations Reps based on them
regions. Donations Reps ended up owning over 50,000 donors each. The donation reps
started to see significant degradation of the system performance. What could be the reason
for this problem?
Universal Containers (UC) has 200 distributors that use Partner Community Licenses.
Partners cannot see each other’s data, but UC is also trying to give more visibility to certain individuals at a distributor. Which scalable solution would an architect recommend that will
give users in the partner manager role access to all Case and Container records owned byother partner managers and partner users (but not the partner executive) at the same distributor?
The Corporate Identity and Access Team needs to audit User setup in the Salesforce ..
What two permissions should be granted to this team so they can perform their audit?
Choose 2 answers
After setting up Customer Community and enable collaboration, the architect realizes that customers are only Chatter posts from other customers in their account.
What should the architect do to allow viewing chatter posts from all customers?
Universal Containers has expanded to sell virtual containers for data storage. Virtual
container work orders are provisioned immediately by the system and therefore cannot be
changed by a sales representative. What is an optimal approach to implement these
requirements?
Universal Containers (UC) turned off the customer visibility feature in its customer
community. What community functionality is impacted by having the customer user
visibility turned off?
An External Object is created to show Invoices from an external accounting system. When viewing the External Object, a user should only access invoice records the user is authorized to see.
What two actions are required to achieve the above requirement? Choose 2 answers
Which two options can be selected to share data with when creating a sharing rule?
Choose 2 answers
Jane, a support representative at Universal Containers, created a report to view all her open
cases that have been created in the past 7 days and saved the report in the "Private Reports" folder.
Who can view and run the report?
A junior Account manager owns an account and creates a new opportunity to manage
complex deal. She needs the help of the product specialist and solution engineer. Given the size of this deal, she knows the account is likely to be reassigned to a senior account manager in the near future. What is the optimal way for the junior account manager to share the opportunity, given the private sharing model?
Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record?
At Universal Containers, Accounts and Contacts are normally visible to all employees, and Proposals (custom object) are visible to the Account owner and managers. However, some Proposals are considered confidential and are managed by a Strategic Proposals team. These Proposals should not be visible to anyone in the Sales group other than the owner and the strategic team.
How should the architect design for this requirement?