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E2 Managing Performance Questions and Answers

Questions 4

A company has a number of Strategic Business Units (SBUs), one of which operates in a market that is experiencing high growth. The SBU has only been in operation for a short while and therefore its market share relative to its competitors is small.

 

Which of the following is the most appropriate term for the SBU according to the Boston Consulting Group model?

Options:

A.

Dog

B.

Star

C.

Cash Cow

D.

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Questions 5

An organisation undertakes a planned strategy and it is currently at the stage of completing a strategic analysis.

It has defined what it is seeking to achieve, identified the strengths and weaknesses of the company and has undertaken a corporate appraisal.

What stage of its strategic analysis has the organisation failed to carry out?

Options:

A.

An external analysis of the business's environment

B.

Identification of strategic options

C.

Identification of functional policies

D.

Making strategic choices

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Questions 6

Harvey Maylor created a project life cycle model based on four discrete and sequential stages. This is known as the 4D model. One of the stages involves the following activities:

 

- Documentation must be completed. Contracts, letters, accounting records etc. must be filed properly.

- Project systems must be closed down, including accounting systems - only after all costs have been settled.

- Handover to the client/end users must take place, and where appropriate obtain sign-off to signify that the contract is complete.

- Review the project to provide project staff with immediate feedback on performance.

 

To which stage of the 4D model do these activities apply?

Options:

A.

Define the project

B.

Design the project

C.

Deliver the project

D.

Develop the process

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Questions 7

Identify ways in which an orgnisation can undertake qualitative research.

 

Select ALL that apply.

Options:

A.

Conducting a focus group

B.

Carrying out observations

C.

Calculating ratios on sales data

D.

Carrying out interviews

E.

Studying organisations operating statements

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Questions 8

Because of the severity of actions of the employer an employee takes the decision to resign. This could be classed as which of the following?

Options:

A.

Calculative dismissal

B.

Wrongful dismissal

C.

Redundancy

D.

Constructive dismissal

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Questions 9

V is the owner of a small jewellery business which deals exclusively in pearls. The business has built up an excellent network of suppliers which deliver a steady stream of high quality pearls to its workshops, where a team of highly skilled craftsmen turn basic pearls into items of jewellery. V feels that no other company has such a talented and valuable workforce and believes their skills are rare and difficult if not impossible to imitate. They are the key to the company's sustainable competitive advantage and success.

 

What is the approach to strategy which proposes that competitive advantage is achieved from the organisation's unique assets or competences?

Options:

A.

Resource-based view

B.

Emergent strategy

C.

Rational strategy model

D.

Free-wheeling opportunism

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Questions 10

The purpose of PEST analysis is described by which of the following?

Options:

A.

To examine the competitive forces at work in the industry.

B.

To determine the strengths and weaknesses of the organisation.

C.

To assess the power of the internal stakeholders.

D.

To assess the threats and opportunities posed by the wider environmental forces.

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Questions 11

Q has been appointed as the Commercial Director of a medium-sized publishing company that is facing strong competitive pressures in difficult trading conditions. Q is surprised to find that the firm is pursuing the formal/rational approach to strategy development.

 

Q is now preparing a presentation to the Board to change the basis of strategy development to an emergent approach.

 

Which THREE arguments could Q use in the presentation?

Options:

A.

The rational approach takes up significant organisational resources, can be very expensive, time consuming and complicated.

B.

The rational process can end up as a bureaucratic, top-down process focusing on plans, systems and targets, leading to a loss of entrepreneurial spirit.

C.

Given an uncertain business environment, it is impossible for rational strategy makers to make reliable assumptions about the future.

D.

An emergent approach encourages managers to take a longer term view of the development of the business, rather than being short-term and reactive.

E.

From a stakeholder perspective, the emergent approach could be viewed as demonstrating that the organisation has a very clear sense of where it is going.

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Questions 12

The role of the project sponsor involves which THREE of the following?

Options:

A.

Provides resources for the project and is responsible for the budget.

B.

Ensures project objectives are achieved.

C.

Provides support and senior management commitment to the project.

D.

Initiates the project and ensures that a business case exists to justify the project.

E.

Makes decisions relating to system resources.

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Questions 13

According to Kurt Lewin, which of the following leadership styles was thought to result in the highest level of productivity and satisfaction?

Options:

A.

Authoritarian

B.

Laissez - faire

C.

Democratic

D.

Benevolent Authoritative

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Questions 14

Which THREE of the following are determinants of national competitive advantage outlined in Porter's Diamond?

Options:

A.

Demand Conditions

B.

Factor Conditions

C.

Related and Competitive Industries

D.

Firm, Strategy, Structure and Rivalry

E.

Firm Infrastructure

F.

Technology Development

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Questions 15

The organisational iceberg describes which TWO levels at which culture operates? 

Options:

A.

Values

B.

Formal aspects

C.

Basic assumptions

D.

Behavioral aspects

E.

Control systems

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Questions 16

P is a chartered management accountant working for a large project engineering company. P's functional superior is the Chief Management Accountant.

 

However for about two thirds of the time available, P is seconded to work with various project teams on a concurrent basis under a matrix organisation structure. This has turned out to be a demanding job role for P, with a number of disadvantages.

 

Select ALL the disadvantages that apply.

Options:

A.

Tensions arise between the priorities of the projects and the functional department.

B.

Building close relationships with functional colleagues may be inhibited.

C.

Flexible project commitments might lead to an unstable work pattern.

D.

Training and development opportunities might be missed due to project commitments.

E.

Exposure to project management skills beyond management accountancy.

F.

Developing close relationships with other discipline specialists.

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Questions 17

Which of the following statements relate to Handy's role culture?

Select ALL that apply.

Options:

A.

People act in accordance with rules and requires of their position.

B.

There is a formal structure with clear responsibilities for each individual.

C.

Individuals operate independently.

D.

Organisations exist to satisfy the requirements of the individual.

E.

There are few procedures or rules.

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Questions 18

Which of the following are classed as part of the move stage of Lewin's model of change?

Select ALL that apply.

Options:

A.

Make sure the process is well managed and co-ordinated

B.

Ensure details of the changes occurring are communicated effectively

C.

Make sure everyone is given the necessary skills

D.

Ask people what their problems are and how they feel the change should proceed

E.

Focus on the reasons for change so people understand and accept it

F.

Deal with the issues of individuals to overcome personal concerns and objections

G.

Develop rewards for indhoduals following the new approaches after the changes

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Questions 19

At present teams in an organisation are cohesive, successful and operate independently depending on the nature and location of the work. The introduction of competition between groups will heighten the cohesive aspect and reduce the cooperation overall.

 

In this organisation this will be accentuated by the intended change to the wage system, meaning that teams will compete for a share of a single bonus pool.

 

Some of these changes will be beneficial while others negative. Which of the following is the beneficial change?

Options:

A.

Competition breeds selfish behaviour and the bonus share out will create winners.

B.

Teams may be selective in the jobs that they undertake.

C.

Teams will concentrate attention on improving productivity through streamlining working practices.

D.

There will be severe pressure on the sales person to put the interests of their team first.

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Questions 20

Which of the following statements are not true about Gantt Charts, Resource Histograms and Work Breakdown Structures?

Select ALL that apply.

Options:

A.

Critical activities can be identified using Gantt Charts

B.

A Work Breakdown Structure will help to produce a clear list of individual tasks involved to complete each project element

C.

Statement of Work (SOW) outlines the objectives against which Work Packages must be measured

D.

Work Breakdown Structures cannot be used to determine resource requirements

E.

Gantt Charts clearly identify key activities that must be completed before others begin

F.

Resource Histograms are particularly useful where there are complicated resources to manage

G.

Resource Histograms graphically show the resources required over the term of the project

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Questions 21

Organisational change can be promoted by many different triggers. Which THREE of the following are external triggers of change?

Options:

A.

Activities and innovations of competitors

B.

Appointment of new chief executive officer

C.

Shifts in local, national and international politics

D.

New legislation and government policies

E.

Factory relocation to be closer to suppliers and markets

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Questions 22

The role of competitor analysis, according to Wilson and Gilligan is threefold.

 

Which of the following does NOT apply?

Options:

A.

To generate insights into competitors' past, present and future strategies.

B.

To provide in-depth understanding about customer preferences which can aid product development and marketing strategies.

C.

To help management understand their competitive advantages and disadvantages relative to competitors.

D.

To give an informed basis for developing future strategies to sustain or establish advantages over competitors.

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Questions 23

Various methods of communication are available, including face to face, by telephone or online.

 

Which THREE of the following interactions are best conducted face to face?

Options:

A.

Discussion of the proposed strategy for the company between its senior managers.

B.

Booking hotel accommodation.

C.

Conducting a training session on how to administer life-saving first aid.

D.

Purchasing a well known brand of printer cartridges.

E.

Arranging the details of a joint venture with a new partner from a foreign country.

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Questions 24

Harvey Maylor defined four stages in the life cycle of a project. This became known as the 4D model.

Match the correct stage to each activity.

Options:

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Questions 25

FF Ltd was established three years ago. Since then the company, which provides online financial advice, has experienced rapid growth and the management team has not really had the time to put management systems and procedures into place.

 

The organisation has asked you to look at the way in which the company deals with its disciplinary problems and procedures.

 

Choose from the following ALL that apply as recommended guidelines for drawing up a disciplinary procedure:

Options:

A.

Procedures should be written down to avoid misunderstandings.

B.

Staff should be provided with a copy of the procedures and relevant sections of the policy made clear.

C.

Discipline is all about punishment and it should state this in the policy document.

D.

Disciplinary procedures should consist of having informal chats outside of the organisation.

E.

Steps should be detailed to investigate complaints that might lead to legal action.

F.

Appeals procedures should be given as and when required as a last resort.

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Questions 26

X is a manufacturing company that has achieved long term success by understanding the structure of its industry, and where necessary changing its strategy in order to achieve improved performance by outperforming its competitors.

  

Success has depended on the company exploiting the underlying economic factors (such as economies of scale) better than its competitors and maintaining this over time, so achieving sustainable competitive advantage.

 

Researchers would call this an "outside-in" approach to strategy, with the company choosing a strategy that responds to the challenges and changes posed by the external environment.

 

Which type of strategy is X adopting?

Options:

A.

Positioning approach

B.

Resource-based view

C.

Emergent strategy development

D.

Logical incrementalism

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Questions 27

Identify THREE advantages of a matrix organisation structure for the execution of significant business projects:

Options:

A.

Combines functional knowledge with project accountability

B.

Provides flexibility in terms of meeting concurrent priorities

C.

Enables staff to focus on a single professional commitment

D.

Involves staff answering to more than one supervisor or line manager

E.

Fosters interdisciplinary co-operation in pursuit of project goals

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Questions 28

A company displaying creativity in its workforce, and an ability to react to the dynamic environment in which it operates, is most likely to avoid which of the approaches to strategy formulation listed below?

Options:

A.

Emergent

B.

Freewheeling opportunism

C.

Rational

D.

Incremental

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Questions 29

A project team is engaged in a risk assessment process prior to the execution of a major project. One risk is assessed to be of low impact but medium likelihood (probability). In these circumstances the appropriate response is:

Options:

A.

Accept the risk, but monitor closely

B.

Negotiate the transfer of the risk to a third party

C.

Accept (tolerate) the risk without further action

D.

Take immediate steps to terminate the risk

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Questions 30

In the UK there is a principles based approach to corporate governance. Which THREE of the following statements are part of this approach?

Options:

A.

It consists of principles to be followed unless there is a justifiable reason not to do so.

B.

It includes legislation involving punishment for non-compliance.

C.

The UK code of corporate governance adopts a 'comply or explain' approach.

D.

Some of the provisions of the UK corporate code may not be followed exactly providing departure can be justified.

E.

It provides a set of rules which must be followed in all circumstances.

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Questions 31

Michael Porter argued that nations can develop advanced business environments that are conducive to business development and lead to firms from one nation gaining a competitive advantage over firms from other countries. Porter used a diamond shaped diagram as the basis of a framework to illustrate and analyse the determinants that lead to national advantage.

 

Which of the following factors are present within the diamond framework?

 

Select ALL that apply.

Options:

A.

Factor conditions

B.

Demand conditions

C.

Firm strategy, structure and rivalry

D.

Related and supporting industries

E.

Export opportunities

F.

Education resources

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Exam Code: E2
Exam Name: Managing Performance
Last Update: Dec 26, 2024
Questions: 185
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