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CA Service Desk Manager r12 Administrator Exam

Last Update Dec 25, 2024
Total Questions : 40

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CA Service Desk Manager r12 Administrator Exam Questions and Answers

Questions 1

Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:

Options:

A.

Ask the end user to close the ticket

B.

Return the ticket to Indira for closure

C.

Close the ticket, which sets it to inactive

D.

Set the ticket to pending in case there are related issues

Questions 2

Which action helps ensure that all aspects of a project are managed while moving equipment?

Options:

A.

Associating Problems

B.

Attaching child Incidents

C.

Connecting severity ratings

D.

Connecting Change Orders

Questions 3

What are the components of a notification rule? (Choose three)

Options:

A.

Services

B.

Contacts

C.

Constraints

D.

Condition macro

E.

Message template