Special Summer Sale Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: cramtick70

220-1102 CompTIA A+ Certification Core 2 Exam Questions and Answers

Questions 4

A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

Options:

A.

System

B.

Devices

C.

Personalization

D.

Accessibility

Buy Now
Questions 5

A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

Options:

A.

Delete the application's cache.

B.

Check for application updates.

C.

Roll back the OS update.

D.

Uninstall and reinstall the application.

Buy Now
Questions 6

A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Options:

A.

Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper.

B.

Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.

C.

Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper.

D.

Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.

Buy Now
Questions 7

A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

Options:

A.

DHCP

B.

SMTP

C.

DNS

D.

RDP

Buy Now
Questions 8

Which of the following commands can a technician use to get the MAC address of a Linux distribution?

    net use

Options:

A.

ifconfig

B.

netstat

C.

ping

Buy Now
Questions 9

A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?

Options:

A.

Windows Professional

B.

Windows Education

C.

Windows Enterprise

D.

Windows Home

Buy Now
Questions 10

A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

Options:

A.

Rebuild Windows profiles.

B.

Reimage the workstation

C.

Roll back updates

D.

Perform a system file check

Buy Now
Questions 11

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

Options:

A.

A bad antivirus signature update was installed.

B.

A router was misconfigured and was blocking traffic.

C.

An upstream internet service provider was flapping.

D.

The time or date was not in sync with the website.

Buy Now
Questions 12

A user receives the following error while attempting to boot a computer.

BOOTMGR is missing

press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

Options:

A.

Repair Windows.

B.

Partition the hard disk.

C.

Reimage the workstation.

D.

Roll back the updates.

Buy Now
Questions 13

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

Options:

A.

Examine the antivirus logs.

B.

Verify the address bar URL.

C.

Test the internet connection speed.

D.

Check the web service status.

Buy Now
Questions 14

Which of the following is the proper way for a technician to dispose of used printer consumables?

Options:

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

Buy Now
Questions 15

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the

available RAM?

Options:

A.

The system is missing updates.

B.

The systems utilizing a 32-bit OS.

C.

The system's memory is failing.

D.

The system requires BIOS updates.

Buy Now
Questions 16

A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

Options:

A.

User account status

B.

Mobile OS version

C.

Data plan coverage

D.

Network traffic outages

Buy Now
Questions 17

A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

Options:

A.

The Windows 10 desktop has Windows 10 Home installed.

B.

The Windows 10 desktop does not have DHCP configured.

C.

The Windows 10 desktop is connected via Wi-Fi.

D.

The Windows 10 desktop is hibernating.

Buy Now
Questions 18

Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?

Options:

A.

APFS

B.

ext4

C.

CDFS

D.

FAT32

Buy Now
Questions 19

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

Options:

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

Buy Now
Questions 20

A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Select TWO).

Options:

A.

Device drivers

B.

Keyboard backlight settings

C.

Installed application license keys

D.

Display orientation

E.

Target device power supply

F.

Disabling express charging

Buy Now
Questions 21

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

Options:

A.

Remove the HDD and then send the computer for repair.

B.

Check corporate polices for guidance.

C.

Delete the sensitive information before the computer leaves the building.

D.

Get authorization from the manager.

Buy Now
Questions 22

A company installed WAPs and deployed new laptops and docking stations to all employees. The docking stations are connected via LAN cables. Users are now reporting degraded network service. The IT department has determined that the WAP mesh network is experiencing a higher than anticipated amount of traffic. Which of the following would be the most efficient way to ensure the wireless network can support the expected number of wireless users?

Options:

A.

Replacing non-mobile users' laptops with wired desktop systems

B.

Increasing the wireless network adapter metric

C.

Adding wireless repeaters throughout the building

D.

Upgrading the current mesh network to support the 802.11 n specification

Buy Now
Questions 23

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

Options:

A.

Implementing password expiration

B.

Restricting user permissions

C.

Using screen locks

D.

Disabling unnecessary services

Buy Now
Questions 24

A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

Options:

A.

Home

B.

Pro

C.

Pro for Workstations

D.

Enterprise

Buy Now
Questions 25

Which of the following only has a web browser interface?

Options:

A.

Linux

B.

Microsoft Windows

C.

iOS

D.

Chromium

Buy Now
Questions 26

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

Options:

A.

Screen share

B.

MSRA

C.

Virtual network computer

D.

RDP

Buy Now
Questions 27

Which of the following best describes a rollback plan?

Options:

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

Buy Now
Questions 28

Which of the following operating systems were designed for smartphones? (Select two).

Options:

A.

Ubuntu

B.

CentOS

C.

macOS

D.

Chrome OS

E.

iOS

F.

Android

Buy Now
Questions 29

Which of the following features can be used to ensure a user can access multiple versions of files?

Options:

A.

Multiple desktops

B.

Remote Disc

C.

Time Machine

D.

FileVault

Buy Now
Questions 30

A network administrator wants to enforce a company's security policy that prohibits USB drives on user workstations. Which of the following commands should the administrator run on the users' workstations?

Options:

A.

diskpart

B.

chown

C.

gpupdate

D.

netstat

Buy Now
Questions 31

A technician needs to implement a system to handle both authentication and authorization Which of the following meets this requirement?

Options:

A.

WPA3

B.

MFA

C.

TACACS+

D.

RADIUS

Buy Now
Questions 32

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

Options:

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

Buy Now
Questions 33

Which of the following environmental controls is most important to maintain the safety of a data center?

Options:

A.

Temperature control

B.

Humidity control

C.

Fire suppression control

D.

Power managementcontrol

Buy Now
Questions 34

A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?

Options:

A.

Multifactor authentication

B.

Encryption

C.

Increased password complexity

D.

Secure password vault

Buy Now
Questions 35

Which of the following is used as a password manager in the macOS?

Options:

A.

Terminal

B.

FileVault

C.

Privacy

D.

Keychain

Buy Now
Questions 36

A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?

Options:

A.

SSH

B.

MDM

C.

RDP

D.

SFTP

Buy Now
Questions 37

A technician receives a high-priority ticket about sensitive information collected from an end user’s workstation. Which of the following steps should a technician take to preserve the chain of custody for a forensic investigation?

Options:

A.

Reimage the workstation.

B.

Inform the user of the investigation.

C.

Recover and secure the workstation.

D.

Back up the workstation

Buy Now
Questions 38

A technician is troubleshooting a user’s PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

Options:

A.

Expired certificate

B.

False alert

C.

Missing system files

D.

OS update failure

Buy Now
Questions 39

A technician wants to improve password security after several users admitted to using very simple passwords. Which of the following is the best way to resolve this issue?

Options:

A.

Requiring four character types

B.

Decreasing the password expiration times

C.

Enabling an automatic lock timer

D.

Adding two characters to the minimum password length

Buy Now
Questions 40

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

Options:

A.

Enable boot logging on the system.

B.

Launch the last known-good configuration.

C.

Check the system resource usage in Task Manager.

D.

Run the sfc /scannow command.

E.

Use the Event Viewer to open the application log

Buy Now
Questions 41

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Options:

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

Buy Now
Questions 42

Which of the following is used to generate passcodes necessary to access applications or systems that require an extra layer of security?

Options:

A.

Authenticator application

B.

Access control lists

C.

Biometrics

D.

Smart card readers

Buy Now
Questions 43

A technician is following the ticketing system’s best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

Options:

A.

Ask the user for clarification.

B.

Keep the user updated on the progress.

C.

Document the root cause.

D.

Follow the system’s escalation process.

Buy Now
Questions 44

A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

Options:

A.

DNS settings

B.

Static IP

C.

WWAN

D.

Meteredconnection

Buy Now
Questions 45

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

Options:

A.

netstat

B.

ping

C.

format

D.

tracert

Buy Now
Questions 46

Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?

Options:

A.

To maintain an information security policy

B.

To properly identify the issue

C.

To control evidence and maintain integrity

D.

To gather as much information as possible

Buy Now
Questions 47

A company was recently attacked by ransomware. The IT department has remediated the threat and determined that the attack method used was email. Which of the following is the most effective way to prevent this issue from reoccurring?

Options:

A.

Spam filtering

B.

Malware preventionsoftware

C.

End user education

D.

Stateful firewall inspection

Buy Now
Questions 48

A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

Options:

A.

Make office attendance mandatory for one day per week so that updates can be installed.

B.

Ask users to ensure that they run updates on devices and reboot computers on a regular basis.

C.

Push updates out via VPN on a weekly basis in a staggered manner so that the network is not affected.

D.

Configure cloud-based endpoint management software to automatically manage computer updates.

Buy Now
Questions 49

A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

Options:

A.

Device

B.

Business

C.

Network

D.

Operation

Buy Now
Questions 50

Which of the following operating systems was the app file type designed to run under as an application file bundle?

Options:

A.

macOS

B.

Chrome

C.

Windows

D.

Linux

Buy Now
Questions 51

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

Options:

A.

Keys

B.

Token

C.

Password

D.

RootCA

Buy Now
Questions 52

A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

Options:

A.

Perform a safe mode boot.

B.

Run the System Restore wizard.

C.

Start the computer in the last known-good configuration.

D.

Reset the BIOS settinqs.

Buy Now
Questions 53

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

Options:

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

Buy Now
Questions 54

A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

Options:

A.

Isolate the machine from the network.

B.

Scan the system for hidden files.

C.

Disable unused ports.

D.

Install antivirus software.

E.

Reconfigure the firewall.

Buy Now
Questions 55

A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

Options:

A.

Move the application to the desktop and press delete

B.

Identify the application in Finder and drag it to the trash can.

C.

Use Spotlight to search for the application, and then run the application.

D.

Use Time Machine to go back to the date before the installation.

Buy Now
Questions 56

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

Options:

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

Buy Now
Questions 57

A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?

Options:

A.

devmgmt.msc

B.

cleanmgr.exe

C.

dfrgui.exe

D.

diskmgmt.mac

Buy Now
Questions 58

While browsing the internet, a customer sees a window stating antivirus protection is no longer functioning Which of the following steps should a technician take next? (Select two).

Options:

A.

Isolate the computer from the network

B.

Enable the firewall service.

C.

Update the endpoint protection software

D.

Use System Restore to undo changes.

E.

Delete the browser cookies

F.

Run sfc /scannow.

Buy Now
Questions 59

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

Options:

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

Buy Now
Questions 60

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

Options:

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

Buy Now
Questions 61

Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?

Options:

A.

Run System Restore.

B.

Place in recovery mode.

C.

Schedule a scan.

D.

Restart the PC.

Buy Now
Questions 62

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

Options:

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

Buy Now
Questions 63

Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

Options:

A.

Installing a VPN

B.

Implementing location tracking

C.

Configuring remote wipe

D.

Enabling backups

Buy Now
Questions 64

Which of the following is the most likely reason a filtration system is critical for data centers?

Options:

A.

Plastics degrade over time.

B.

High humidity levels can rust metal.

C.

Insects can invade the data center.

D.

Dust particles can clog the machines.

Buy Now
Questions 65

Which of the following environments allows for the testing of critical systems without the risk of them being negatively impacted by changes?

Options:

A.

Regression

B.

Cloud

C.

Production

D.

Sandbox

Buy Now
Questions 66

An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?

    Standard operating procedure

Options:

A.

Acceptable use policy

B.

Security protocols

C.

Data flow diagram

Buy Now
Questions 67

A management team at a small office wants to block access to inappropriate websites and create a log of these access attempts. Which of the following is a way to meet these requirements?

Options:

A.

Content filter

B.

Screened subnet

C.

Port forwarding

D.

Access control list

Buy Now
Questions 68

A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication?

    Static entry

Options:

A.

ARP table

B.

APIPA address

C.

NTP specification

Buy Now
Questions 69

Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

Options:

A.

APFS

B.

FAT32

C.

NTFS

D.

ext4

Buy Now
Questions 70

Which of the following is the most likely to use NTFS as the native filesystem?

Options:

A.

macOS

B.

Linux

C.

Windows

D.

Android

Buy Now
Questions 71

A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

Options:

A.

Turn off the monitor.

B.

Remove the power cord.

C.

Remove the PSU.

D.

Remove the RAM modules.

Buy Now
Questions 72

A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue?

Options:

A.

Turn on airplane mode.

B.

Set the connection to be metered.

C.

Configure the device to use a static IP address.

D.

Enable the Windows Defender Firewall.

Buy Now
Questions 73

Which of the following does MFA provide?

Options:

A.

Security enhancement

B.

Encryption

C.

Digital signature

D.

Public key infrastructure

Buy Now
Questions 74

Which of the following are mobile operating systems used on smartphones? (Select two).

Options:

A.

macOS

B.

Windows

C.

Chrome OS

D.

Linux

E.

iOS

F.

Android

Buy Now
Questions 75

A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?

Options:

A.

Date and time

B.

User access control

C.

UEFI boot mode

D.

Log-on times

Buy Now
Questions 76

A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

Options:

A.

Privacy

B.

Accounts

C.

Personalization

D.

Shared resources

Buy Now
Questions 77

Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

Options:

A.

gpedit

B.

gpmc

C.

gpresult

D.

gpupdate

Buy Now
Questions 78

When visiting a particular website, a user receives a message stating, "Your connection is not private." Which of the following describes this issue?

Options:

A.

Certificate warning

B.

Malware

C.

JavaScript error

D.

Missing OS update

Buy Now
Questions 79

A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

Options:

A.

Full

B.

Incremental

C.

Differential

D.

Synthetic

Buy Now
Questions 80

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

    Do not notify the customer if arriving before the customer.

Options:

A.

Dismiss the customer and proceed with the after-hours work.

B.

Contact the customer if the technician is arriving late.

C.

Disclose the experience via social media.

Buy Now
Questions 81

Which of the following file extensions should a technician use for a PowerShell script?

Options:

A.

.ps1

B.

.py

C.

.sh

D.

.bat

E.

.cmd

Buy Now
Questions 82

A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

Options:

A.

Valid license

B.

Data retention requirements

C.

Material safety data sheet

D.

Chain of custody

Buy Now
Questions 83

A user recently purchased a second monitor and wants to extend the Windows desktop to the new screen. Which of the following Control Panel options should a technician adjust to help the user?

    Color Management

Options:

A.

System

B.

Troubleshooting

C.

Device Manager

D.

Administrative Tools

Buy Now
Questions 84

A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?

Options:

A.

Network & Internet

B.

System

C.

Personalization

D.

Accounts

Buy Now
Questions 85

A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?

Options:

A.

Investigate the firewall logs.

B.

Isolate the machine from the network.

C.

Inspect the Windows Event Viewer.

D.

Take a physical inventory of the device.

Buy Now
Questions 86

A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?

Options:

A.

ipconfig

B.

arp

C.

nslookup

D.

pathping

Buy Now
Questions 87

A developer reports that a workstation's database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the following is the best option for recovering the data?

    Accessing a restore point

Options:

A.

Rebooting into safe mode

B.

Utilizing the backups

C.

Using an AV to scan the affected files

Buy Now
Questions 88

A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?

    Group Policy

Options:

A.

User accounts

B.

Access control lists

C.

Authenticator applications

Buy Now
Questions 89

A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

Options:

A.

Uninstall the new program.

B.

Check the HOSTS file.

C.

Restore from a previous backup.

D.

Clear the web browser cache.

Buy Now
Questions 90

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

Options:

A.

Event Viewer

B.

System Configuration

C.

Device Manager

D.

Performance Monitor

Buy Now
Questions 91

A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?

Options:

A.

VNC

B.

RMM

C.

RDP

D.

SSH

Buy Now
Questions 92

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

Buy Now
Questions 93

Which of the following would allow physical access to a restricted area while maintaining a record of events?

Options:

A.

Hard token

B.

Access control vestibule

C.

Key fob

D.

Door Lock

Buy Now
Questions 94

After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

Options:

A.

Update the browser's CRLs

B.

File a trouble ticket with the bank.

C.

Contact the ISP to report the CFCs concern

D.

Instruct the CFO to exit the browser

Buy Now
Questions 95

A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?

Options:

A.

MSRA

B.

VNC

C.

VPN

D.

SSH

Buy Now
Questions 96

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

Options:

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

Buy Now
Questions 97

A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?

Options:

A.

DHCP reservation

B.

Port forwarding

C.

DNS A record

D.

NAT

Buy Now
Questions 98

A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?

Options:

A.

End user acceptance

B.

Perform risk analysis

C.

Communicate to stakeholders

D.

Sandbox testing

Buy Now
Questions 99

Which of the following Linux commands would be used to install an application?

Options:

A.

yum

B.

grep

C.

Is

D.

sudo

Buy Now
Questions 100

A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?

Options:

A.

Consoltf

B.

Disk Utility

C.

Time Machine

D.

FileVault

Buy Now
Questions 101

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

Options:

A.

Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

B.

Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

C.

Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

D.

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

Buy Now
Questions 102

Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

Options:

A.

FreeBSD

B.

Chrome OS

C.

macOS

D.

Windows

Buy Now
Questions 103

As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?

Options:

A.

Use Settings to access Screensaver settings

B.

Use Settings to access Screen Timeout settings

C.

Use Settings to access General

D.

Use Settings to access Display.

Buy Now
Questions 104

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Options:

A.

Removed all jewelry

B.

Completed an inventory of tools before use

C.

Practiced electrical fire safety

D.

Connected a proper ESD strap

Buy Now
Questions 105

A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?

Options:

A.

Application updates

B.

Anti-malware software

C.

OS reinstallation

D.

File restore

Buy Now
Questions 106

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

Options:

A.

Full

B.

Differential

C.

Off-site

D.

Grandfather-father-son

Buy Now
Questions 107

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

Options:

A.

Encryption

B.

Wi-Fi channel

C.

Default passwords

D.

Service set identifier

Buy Now
Questions 108

A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

Options:

A.

afc

B.

ehkdsk

C.

git clone

D.

zobocopy

Buy Now
Questions 109

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

Options:

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

Buy Now
Questions 110

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Options:

A.

Install alternate open-source software in place of the applications with issues

B.

Run both CPU and memory tests to ensure that all hardware functionality is normal

C.

Check for any installed patches and roll them back one at a time until the issue is resolved

D.

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Buy Now
Questions 111

A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?

Options:

A.

Ransomware

B.

Failed OS updates

C.

Adware

D.

Missing system files

Buy Now
Questions 112

The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?

Options:

A.

The contents of the text comptia.txt will be replaced with a new blank document

B.

The contents of the text comptia. txt would be displayed.

C.

The contents of the text comptia.txt would be categorized in alphabetical order.

D.

The contents of the text comptia. txt would be copied to another comptia. txt file

Buy Now
Questions 113

A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?

Options:

A.

Deploy a secondary hard drive with encryption on the appropriate workstation

B.

Configure a hardened SFTP portal for file transfers between file servers

C.

Require files to be individually password protected with unique passwords

D.

Enable BitLocker To Go with a password that meets corporate requirements

Buy Now
Questions 114

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

Options:

A.

Verify all third-party applications are disabled

B.

Determine if the device has adequate storage available.

C.

Check if the battery is sufficiently charged

D.

Confirm a strong internet connection is available using Wi-Fi or cellular data

Buy Now
Questions 115

A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?

Options:

A.

Power user account

B.

Standard account

C.

Guest account

D.

Administrator account

Buy Now
Questions 116

Upon downloading a new ISO, an administrator is presented with the following string:

59d15a16ce90cBcc97fa7c211b767aB

Which of the following BEST describes the purpose of this string?

Options:

A.

XSS verification

B.

AES-256 verification

C.

Hash verification

D.

Digital signature verification

Buy Now
Questions 117

A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Options:

A.

Scope of change

B.

Risk level

C.

Rollback plan

D.

End user acceptance

Buy Now
Questions 118

A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

Options:

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

Buy Now
Questions 119

A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

Options:

A.

Anti-malware

B.

Remote wipe

C.

Locator applications

D.

Screen lock

Buy Now
Questions 120

An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?

Options:

A.

Uninstall and reinstall the application

B.

Reset the phone to factory settings

C.

Install an alternative application with similar functionality

D.

Clear the application cache.

Buy Now
Questions 121

A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

Options:

A.

Have the user consider using an iPad if the user is unable to complete updates

B.

Have the user text the user's password to the technician.

C.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

D.

Advise the user to wait for an upcoming, automatic patch

Buy Now
Questions 122

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer?

Options:

A.

Cryptominer

B.

Phishing

C.

Ransomware

D.

Keylogger

Buy Now
Questions 123

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Options:

A.

Have the user provide a callback phone number to be added to the ticket

B.

Assign the ticket to the department's power user

C.

Register the ticket with a unique user identifier

D.

Provide the user with a unique ticket number that can be referenced on subsequent calls.

Buy Now
Questions 124

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

Options:

A.

Services

B.

Processes

C.

Performance

D.

Startup

Buy Now
Questions 125

A technician is investigating an employee's smartphone that has the following symptoms

• The device is hot even when it is not in use.

•Applications crash, especially when others are launched.

• Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.

Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).

Options:

A.

Turn on autorotation

B.

Activate airplane mode.

C.

Close unnecessary applications

D.

Perform a factory reset

E.

Update the device's operating system

F.

Reinstall the applications that have crashed.

Buy Now
Questions 126

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

Options:

A.

Full

B.

Non-parity

C.

Differential

D.

Incremental

Buy Now
Questions 127

A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the most efficient way for the technician to complete this task?

Options:

A.

Access control

B.

Authentication application

C.

Group Policy

D.

Folder redirection

Buy Now
Questions 128

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running.

Which of the following will MOST likely resolve the issue?

Options:

A.

compmgmt.msc

B.

regedit.exe

C.

explorer.exe

D.

taskmgt.exe

E.

gpmc.msc

F.

services.msc

Buy Now
Questions 129

A large university wants to equip all classrooms with high-definition IP videoconferencing equipment. Which of the following would most likely be impacted in this situation?

Options:

A.

SAN

B.

LAN

C.

GPU

D.

PAN

Buy Now
Questions 130

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Options:

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

Buy Now
Questions 131

A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor’s performance?

Options:

A.

Amount of system RAM

B.

NIC performance

C.

Storage IOPS

D.

Dedicated GPU

Buy Now
Questions 132

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

Options:

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

Buy Now
Questions 133

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Options:

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

Buy Now
Questions 134

A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?

Options:

A.

System

B.

Power Options

C.

Devices and Printers

D.

Ease of Access

Buy Now
Questions 135

A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

Options:

A.

Password-protected Wi-Fi

B.

Port forwarding

C.

Virtual private network

D.

Perimeter network

Buy Now
Questions 136

A systems administrator notices that a server on the company network has extremely high CPU utilization. Upon further inspection, the administrator sees that the server Is consistently communicating with an IP address that is traced back to a company that awards digital currency for solving hash algorithms. Which of the following was MOST likely used to compromise the server?

Options:

A.

Keylogger

B.

Ransomware

C.

Boot sector virus

D.

Cryptomining malware

Buy Now
Questions 137

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

Options:

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

Buy Now
Questions 138

A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

Options:

A.

Quarantine the computer.

B.

Disable System Restore.

C.

Update the antivirus software definitions.

D.

Boot to safe mode.

Buy Now
Questions 139

A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?

Options:

A.

Screened subnet

B.

Firewall

C.

Anti-phishing training

D.

Antivirus

Buy Now
Questions 140

Which of the following filesystem types does macOS use?

Options:

A.

ext4

B.

exFAT

C.

NTFS

D.

APFS

Buy Now
Questions 141

Which of the following physical security controls can prevent laptops from being stolen?

Options:

A.

Encryption

B.

LoJack

C.

Multifactor authentication

D.

Equipment lock

E.

Bollards

Buy Now
Questions 142

A salesperson's computer is unable to print any orders on a local printer that is connected to the computer Which of the following tools should the salesperson use to restart the print spooler?

Options:

A.

Control Panel

B.

Processes

C.

Startup

D.

Services

Buy Now
Questions 143

An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the BEST backup approach to use in conjunction with synthetic full backups?

Options:

A.

Differential

B.

Open file

C.

Archive

D.

Incremental

Buy Now
Questions 144

Which of the following threats will the use of a privacy screen on a computer help prevent?

Options:

A.

Impersonation

B.

Shoulder surfing

C.

Whaling

D.

Tailgating

Buy Now
Questions 145

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).

Options:

A.

Disable Wi-Fi autoconnect.

B.

Stay offline when in public places.

C.

Uninstall all recently installed applications.

D.

Schedule an antivirus scan.

E.

Reboot the device

F.

Update the OS

Buy Now
Questions 146

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

Options:

A.

A firewall is blocking the application.

B.

The wrong VLAN was assigned.

C.

The incorrect DNS address was assigned.

D.

The browser cache needs to be cleared

Buy Now
Questions 147

A technician is trying to encrypt a single folder on a PC. Which of the following should the technician use to accomplish this task?

Options:

A.

FAT32

B.

exFAT

C.

BitLocker

D.

EFS

Buy Now
Questions 148

A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection. Which of the following should the technician check NEXT?

Options:

A.

Windows updates

B.

DNS settings

C.

Certificate store

D.

Browser plug-ins

Buy Now
Questions 149

A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?

Options:

A.

Full

B.

Differential

C.

Synthetic

D.

Incremental

Buy Now
Questions 150

During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?

Options:

A.

Performing annual network topology reviews

B.

Requiring all network changes include updating the network diagrams

C.

Allowing network changes once per year

D.

Routinely backing up switch configuration files

Buy Now
Questions 151

A developer receives the following error while trying to install virtualization software on a workstation:

VTx not supported by system

Which of the following upgrades will MOST likely fix the issue?

Options:

A.

Processor

B.

Hard drive

C.

Memory

D.

Video card

Buy Now
Questions 152

A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the Issue?

Options:

A.

Hibernate

B.

Sleep/suspend

C.

Choose what closing the lid does

D.

Turn on fast startup

Buy Now
Questions 153

A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

Options:

A.

Add a user account to the local administrator's group.

B.

Configure Windows Defender Firewall to allow access to all networks.

C.

Create a Microsoft account.

D.

Disable the guest account.

Buy Now
Questions 154

A user wants to back up a Windows 10 device. Which of the following should the user select?

Options:

A.

Devices and Printers

B.

Email and Accounts

C.

Update and Security

D.

Apps and Features

Buy Now
Questions 155

A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

Options:

A.

Boot into safe mode.

B.

Perform a malware scan.

C.

Restart the machine.

D.

Reinstall the browser

Buy Now
Questions 156

A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

Options:

A.

Network and Sharing Center

B.

net use

C.

User Accounts

D.

regedit

E.

Group Policy

Buy Now
Questions 157

A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

Options:

A.

Shredding

B.

Degaussing

C.

Low-level formatting

D.

Recycling

Buy Now
Questions 158

A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)

Options:

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomvvare

F.

Spyware

Buy Now
Questions 159

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

Options:

A.

AAA

B.

SSH

C.

RDP

D.

VPN

Buy Now
Questions 160

A user is unable to access several documents saved on a work PC. A technician discovers the files were corrupted and must change several system settings within Registry Editor to correct the issue. Which of the following should the technician do before modifying the registry keys?

Options:

A.

Update the anti-malware software.

B.

Create a restore point.

C.

Run the PC in sate mode.

D.

Roll back the system updates.

Buy Now
Questions 161

A user is unable to browse a website on a PC. Which of the following commands should a technician use to verify the PC's DNS resolution for the website?

Options:

A.

nslookup

B.

hostname

C.

tracert

D.

netstat

Buy Now
Questions 162

A user in a SOHO asks an off-site, remote technician to connect securely to the user’s laptop. The technician is able to connect to the VPN but is unable to connect to the user’s laptop. Which of the following settings should the technician review?

Options:

A.

Wireless protocol

B.

DHCP pool

C.

Content filtering

D.

Firewall

Buy Now
Questions 163

A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?

Options:

A.

Verify the DNS server settings.

B.

Turn off the Windows firewall.

C.

Confirm the subnet mask is correct.

D.

Configure a static IP address.

Buy Now
Questions 164

A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?

Options:

A.

ISO

B.

Secure

C.

USB

D.

PXE

Buy Now
Questions 165

After a user recently installs a new scanner and the associated software on a computer, they notice the computer is now starting up very slowly. Which of the following is the best tool to troubleshoot this issue?

Options:

A.

Resource Monitor

B.

Task Manager

C.

Device Manager

D.

Windows Update

E.

Event Viewer

Buy Now
Questions 166

Which of the following applications allows a user to create backups in macOS?

Options:

A.

Time Machine

B.

FileVault

C.

Keychain

D.

Mission Control

Buy Now
Questions 167

A technician is installing RAM in a new workstation and needs to protect against electrostatic discharge. Which of the following will best resolve this concern?

Options:

A.

Battery backup

B.

Thermal paste

C.

ESD strap

D.

Consistent power

Buy Now
Questions 168

A technician is installing a new SOHO wireless router and wants to ensure it is secure and uses the latest network features. Which of the following should the technician do first?

Options:

A.

Disable the unused ports.

B.

Enable DHCP reservations.

C.

Update the firmware.

D.

Disable the guest account.

Buy Now
Questions 169

A user connected a smartphone to a coffee shop’s public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do immediately to best address these security and privacy concerns? (Select two).

Options:

A.

Enable airplane mode.

B.

Stay offline when in public places.

C.

Uninstall recently installed applications.

D.

Schedule an antivirus scan.

E.

Reboot the device.

F.

Install all application updates.

Buy Now
Questions 170

A technician received a notification about encrypted production data files and thinks active ransomware is on the network. The technician isolated and removed the suspicious system from the network. Which of the following steps should the technician take next?

Options:

A.

Schedule and perform an antivirus scan and system update

B.

Educate the end user on internet usage

C.

Perform a system scan to remove the malware

D.

Create a system restore point

Buy Now
Questions 171

A technician is working at a client office site and the technician's family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?

Options:

A.

Step aside and answer.

B.

Put the phone on silent.

C.

Text a reply.

D.

Ignore the phone and continue working.

Buy Now
Questions 172

After access to a server room was breached, a technician needs to implement a secure method to prevent unauthorized access. Which of the following is the most secure solution?

Options:

A.

Smart cards

B.

Key fobs

C.

Biometrics

D.

Security guard

Buy Now
Questions 173

Several computers have been infected with malware, causing the company network to slow down and sensitive company information to be lost. The IT department installs new antivirus software to remove the malware and needs to decide the best method to prevent future malware infections. Which of the following methods would be the most effective?

Options:

A.

Encrypting data at rest

B.

Implementing firewalls

C.

Utilizing Intrusion detection systems

D.

Backing up data regularly

Buy Now
Questions 174

h company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off Inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

Buy Now
Questions 175

A technician wants to update the local security policies on a Windows machine but is unable to launch the expected snap-in. Which of the following is the most likely reason?

Options:

A.

The computer is running Windows Home.

B.

The user did not sign the end user license agreement.

C.

The user disabled the User Account Control.

D.

An antivirus application is blocking access.

Buy Now
Questions 176

A business lost all data and equipment after a disaster. Due to the disaster, the business no longer maintains system backups. Which of the following should the business implement to prevent future losses?

Options:

A.

Test environment

B.

Local backups

C.

Cold site

D.

Cloud storage

Buy Now
Questions 177

A workstation does not recognize a printer. However, the previous day. the printer successfully received a job from the workstation. Which of the following tools should a technician use to see what happened before the failure?

Options:

A.

Performance Monitor

B.

Devices and Printers

C.

Task Scheduler

D.

Event Viewer

Buy Now
Questions 178

A technician needs to configure a computer for a user to work from home so the user can still securely access the user's shared files and corporate email. Which of the following tools would best accomplish this task?

Options:

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

Buy Now
Questions 179

Due to special job responsibilities, an end user needs the ability to edit the properties of Windows system files. The user has already been granted local administrator privileges. Which of the following Control Panel utilities should be used to provide easy access to the files?

Options:

A.

File Explorer Options

B.

Ease of Access

C.

Indexing Options

D.

Administrative Tools

Buy Now
Questions 180

A Windows 10 computer is not installing updates and continues to receive errors even during manual update installations. Which of the following should a technician do to fix the issues? (Select two).

Options:

A.

Ensure that the Windows Update Utility is the latest version.

B.

Refresh local WSUS settings on the computer.

C.

Delete the Windows Update cache.

D.

Run the System check to verify system files.

E.

Reimage the operating system while retaining user files.

F.

Reset WMI and re-register system .dlls.

Buy Now
Questions 181

An employee lost a smartphone and reported the loss to the help desk. The employee is concerned about the possibility of a breach of private data. Which of the following is the best way for a technician to protect the data on the phone?

Options:

A.

Remote lockBRemote wipe

B.

Remote access

C.

Remote encrypt

Buy Now
Questions 182

A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources. Which of the following should the technician do first?

Options:

A.

Disconnect the computer from the network

B.

Run an antivirus scan

C.

Reboot the computer

D.

Educate the user about cybersecurity best practices

Buy Now
Questions 183

A home office user wants to ensure a PC is backed up and protected against local natural disasters and hardware failures. Which of the following would meet the user's requirements?

Options:

A.

Using an agent-based cloud backup solution

B.

Implementing a grandfather-father-son backup rotation

C.

Automating backups to a local network share

D.

Saving files manually to an external drive

Buy Now
Questions 184

A user's home system has been infected with malware. A technician has isolated the system from the network and disabled System Restore. Which of the following should the technician do next?

Options:

A.

Perform an antivirus scan.

B.

Run Windows updates.

C.

Reimage the system.

D.

Enable System Restore.

Buy Now
Questions 185

Employees want their Windows 10 laptops to wirelessly connect when they take them home. Which of the following should the employees configure so the laptops can automatically connect wirelessly?

Options:

A.

Network and Internet settings

B.

Windows Firewall settings

C.

Devices and Printers

D.

Personalization settings

Buy Now
Questions 186

A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?

Options:

A.

Reinstall the OS.

B.

Run the System Restore feature.

C.

Disconnect the PC from the network.

D.

Pay the amount demanded.

E.

Scan the PC with an anti-malware program.

Buy Now
Questions 187

After a user upgraded the Windows operating system to the latest feature release, the user notices that one of the legacy applications that was running correctly before the upgrade does not open some windows and is only partially functional. Which of the following actions should the user take to troubleshoot the issue?

Options:

A.

Run the application as Administrator.

B.

Raise the User Account Control level.

C.

Turn off Windows Defender Firewall.

D.

Disable compatibility mode for the application.

Buy Now
Questions 188

A technician discovers a user’s PC has a "No OS found" error message. Which of the following steps should the technician take next?

Options:

A.

Remove external storage and reboot the PC.

B.

Replace the SSD and run disk defragmenter.

C.

Start up in safe mode and roll back the latest security updates.

D.

Back up personal data and rebuild the user profile.

Buy Now
Questions 189

A user reports that a device with a statically defined IP is unable to connect to the internet. The technician runs the ipconfig /all command and sees the following output:

IPv4 Address............ 192.168.0.74

Subnet Mask.............255.255.255.255

Default Gateway......... 192.168.0.1

Which of the following is most likely the reason for the issue?

Options:

A.

The default gateway is up.

B.

The user has an APIPA IP address.

C.

The IP address is on the wrong subnet

D.

The subnet mask is incorrect.

Buy Now
Questions 190

A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?

Options:

A.

Power

B.

Default

C.

Administrator

D.

Superuser

Buy Now
Questions 191

Which of the following environmental effects can be the result of using virtualization?

Options:

A.

Greater energy consumption

B.

Noise pollution

C.

Reduced space requirements

D.

Fewer maintenance needs

Buy Now
Questions 192

Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

Options:

A.

Restore the device to factory settings.

B.

Uninstall the unapproved application.

C.

Disable the ability to install applications from unknown sources.

D.

Ensure the device is connected to the corporate WiFi network.

Buy Now
Questions 193

Which of the following languages would a technician most likely use to automate the setup of various services on multiple systems?

Options:

A.

SQL

B.

HTML

C.

PowerShell

D.

C#

Buy Now
Questions 194

A company has experienced a ransomware attack. Which of the following is the best way to recover from ransomware?

Options:

A.

Antivirus

B.

Backups

C.

Anti-malware

D.

Recovery mode

Buy Now
Questions 195

Which of the following is the most significant drawback of using the WEP protocol for wireless security?

Options:

A.

Complex configuration process

B.

Slow data transfer speed

C.

Vulnerability to key-cracking attacks

D.

Incompatibility with older devices

Buy Now
Questions 196

After a computer upgrade at an imaging lab. the upgraded computers are not able to obtain an IP address. Which of the following is most likely the issue?

Options:

A.

TheswitchIs only providing IPv6 addresses.

B.

TheOS must be updated to be compatible with the imaging software.

C.

Theswitchhas port security enabled.

D.

Theswitchdoes not support multicast traffic.

Buy Now
Questions 197

A technician is creating a Windows splash screen that details login expectations. Which of the following should the technician most likely use?

Options:

A.

End-user license agreement

B.

Non-disclosure agreement

C.

Regulatory compliance

D.

Acceptable use policy

Buy Now
Questions 198

A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?

Options:

A.

PIN-based login

B.

Quarterly password changes

C.

Hard drive encryption

D.

A physical laptop lock

Buy Now
Questions 199

A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

Options:

A.

UEFI password

B.

Secure boot

C.

Account lockout

D.

Restricted user permissions

Buy Now
Questions 200

A team of support agents will be using their workstations to store credit card data. Which of the following should the IT department enable on the workstations in order to remain compliant with common regulatory controls? (Select TWO).

Options:

A.

Encryption

B.

Antivirus

C.

AutoRun

D.

Guest accounts

E.

Default passwords

F.

Backups

Buy Now
Questions 201

A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?

Options:

A.

Signed system images

B.

Antivirus

C.

SSO

D.

MDM

Buy Now
Questions 202

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

Options:

A.

Implementing a support portal

B.

Creating a ticketing system

C.

Commissioning an automated callback system

D.

Submitting tickets through email

Buy Now
Questions 203

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

Options:

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

Buy Now
Questions 204

Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).

Options:

A.

.mac

B.

.Pkg

C.

.deb

D.

.dmg

E.

.msi

F.

.appx

G.

.app

Buy Now
Questions 205

A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

Options:

A.

Expired certificate

B.

OS update failure

C.

Service not started

D.

Application crash

E.

Profile rebuild needed

Buy Now
Questions 206

A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?

Options:

A.

Zero day

B.

SOL injection

C.

Cross-site scripting

D.

Distributed denial of service

Buy Now
Questions 207

A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user's existing username and password. Which of the following BEST describes the security benefits realized after this deployment?

Options:

A.

Multifactor authentication will be forced for Wi-Fi.

B.

All Wi-Fi traffic will be encrypted in transit.

C.

Eavesdropping attempts will be prevented.

D.

Rogue access points will not connect.

Buy Now
Questions 208

Which of the following data is MOST likely to be regulated?

Options:

A.

Name in a Phone book

B.

Name on a medical diagnosis

C.

Name on a job application

D.

Name on a employer's website

Buy Now
Questions 209

Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

Options:

A.

System time

B.

IP address

C.

DNS servers

D.

Windows updates

Buy Now
Questions 210

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

Options:

A.

The GPS application is installing software updates.

B.

The GPS application contains malware.

C.

The GPS application is updating its geospatial map data.

D.

The GPS application is conflicting with the built-in GPS.

Buy Now
Questions 211

A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

How do you want to Open this file?

Which of the following is the MOST likely reason this script is unable to run?

Options:

A.

Scripts are not permitted to run.

B.

The script was not built for Windows.

C.

The script requires administrator privileges,

D.

The runtime environment is not installed.

Buy Now
Questions 212

A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?

Options:

A.

Require the user to change the password at the next log-in.

B.

Disallow tie user from changing the password.

C.

Disable the account

D.

Choose a password that never expires.

Buy Now
Questions 213

A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

Options:

A.

The computer's CMOS battery failed.

B.

The computer's NIC is faulty.

C.

The PXE boot option has not been enabled

D.

The Ethernet cable the technician is using to connect the desktop to the network is faulty.

Buy Now
Questions 214

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

Options:

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

Buy Now
Questions 215

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

Options:

A.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

B.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C.

Delete the microphone from Device Manager and scan for new hardware,

D.

Replace the USB microphone with one that uses a traditional 3.5mm plug.

Buy Now
Questions 216

Which of the following command-line tools will delete a directory?

Options:

A.

md

B.

del

C.

dir

D.

rd

E.

cd

Buy Now
Questions 217

A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

Options:

A.

The SNTP server is offline.

B.

A user changed the time zone on a local machine.

C.

The Group Policy setting has disrupted domain authentication on the system,

D.

The workstations and the authentication server have a system clock difference.

Buy Now
Questions 218

A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

Options:

A.

Windows Enterprise Edition

B.

Windows Professional Edition

C.

Windows Server Standard Edition

D.

Windows Home Edition

Buy Now
Questions 219

A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

Options:

A.

Use a key combination to lock the computer when leaving.

B.

Ensure no unauthorized personnel are in the area.

C.

Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.

D.

Turn off the monitor to prevent unauthorized visibility of information.

Buy Now
Questions 220

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a

ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods

would BEST meet the requirements?

Options:

A.

A daily, incremental backup that is saved to the corporate file server

B.

An additional, secondary hard drive in a mirrored RAID configuration

C.

A full backup of the data that is stored of site in cold storage

D.

Weekly, differential backups that are stored in a cloud-hosting provider

Buy Now
Questions 221

An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

Options:

A.

RDP through RD Gateway

B.

Apple Remote Desktop

C.

SSH access with SSH keys

D.

VNC with username and password

Buy Now
Questions 222

A user received the following error upon visiting a banking website:

The security presented by website was issued a different website' s address .

A technician should instruct the user to:

Options:

A.

clear the browser cache and contact the bank.

B.

close out of the site and contact the bank.

C.

continue to the site and contact the bank.

D.

update the browser and contact the bank.

Buy Now
Questions 223

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

Options:

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

Buy Now
Questions 224

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

Options:

A.

Differential backup

B.

Off-site backup

C.

Incremental backup

D.

Full backup

Buy Now
Questions 225

In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

Options:

A.

A new IT policy requires users to set up a lock screen PIN.

B.

A user is overseas and wants to use a compatible international SIM Card.

C.

A user left the phone at home and wants to prevent children from gaining access to the phone.

D.

A user traded in the company phone for a cell carrier upgrade by mistake.

E.

A user cannot locate the phone after attending a play at a theater.

F.

A user forgot the phone in a taxi, and the driver called the company to return the device.

Buy Now
Questions 226

Which of the following is MOST likely contained in an EULA?

Options:

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

Buy Now
Questions 227

Which of the following script types is used with the Python language by default?

Options:

A.

.ps1

B.

.vbs

C.

.bat

D.

.py

Buy Now
Questions 228

A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

Options:

A.

resmon_exe

B.

dfrgui_exe

C.

msinf032exe

D.

msconfig_exe

Buy Now
Questions 229

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

Options:

A.

incineration

B.

Resale

C.

Physical destruction

D.

Dumpster for recycling plastics

Buy Now
Questions 230

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

Options:

A.

System

B.

Indexing Options

C.

Device Manager

D.

Programs and Features

Buy Now
Questions 231

A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. VT1ich of the following will MOST likely resolve the issue?

Options:

A.

Recalibrating the magnetometer

B.

Recalibrating the compass

C.

Recalibrating the digitizer

D.

Recalibrating the accelerometer

Buy Now
Questions 232

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Options:

A.

Requiring employees to enter their usernames and passwords

B.

Setting up facial recognition for each employee

C.

Using a PIN and providing it to employees

D.

Requiring employees to use their fingerprints

Buy Now

A+ |

Exam Code: 220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Last Update: Apr 3, 2025
Questions: 788
220-1102 pdf

220-1102 PDF

$25.5  $84.99
220-1102 Engine

220-1102 Testing Engine

$30  $99.99
220-1102 PDF + Engine

220-1102 PDF + Testing Engine

$40.5  $134.99